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“Mr. Sherif Marei”

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InterContinental Al Khobar
Ranked #1 of 77 Hotels in Al Khobar
Certificate of Excellence
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Mr. Sherif Marei”
Reviewed February 27, 2014 via mobile

I spent 2 nights here and couldn't have been happier. The staff are a delight, so helpful and charming. Excellent hotel with attentive service and spacious pleasantly designed room. In center of town. The General Manager and all the executive committee members are always available to greet the clients and hear the feedback. Service in all aspect was punctual, professional and up to the standard. Good team spirit and pride between all staff members is obvious. Special thank you to Mohamed Shoukry - Dir. Of Rooms- and all front office members for exceeding my expectation during my stay. I would recommend the Intercontinental Al Khobar without any hesitation to all type of clients whether your purpose is business or leisure.

Stayed February 2014, traveled on business
Helpful?
2 Thank Sherif M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICKHOBAR, General Manager at InterContinental Al Khobar, responded to this review, March 5, 2014
Dear Guest,

Greetings from InterContinental Al Khobar.

Thank you for your comments relating to your recent stay with us. We are glad that you have enjoyed your stay.

We thank you for your patronage and look forward to many more opportunities of serving you in your future travels.

With best regards,
General Manager
InterContinental Al Khobar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Houston, Texas
Level 5 Contributor
69 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 21, 2014

I stayed at the Intercontinental Al Khobar for a two night business trip. I have stayed here several times for work and normally had very good service at the hotel. This stay, housekeeping did not leave water bottles of drinking water. I called the front desk asking for water to be brought to the room and after 30 minutes waiting, I had to call a second time for them to deliver water. The second day, the staff also did not put water in the room. When leaving, I mentioned this issue to the manager and a guest next to me also indicated they did not provide him water. Not having water is a small thing, but I expect the best service when staying at this hotel.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICKHOBAR, General Manager at InterContinental Al Khobar, responded to this review, February 23, 2014
Dear Guest,

Greetings from InterContinental Al Khobar.

Thank you for your comments relating to your recent stay with us. We have taken good note of your comments regarding the delivery of water and will take prompt action to prevent the recurrence of such inconveniences in the future.

Comments from our valued guests do help us to further improve the quality of our services and we trust that this incident will not deter you from using our facilities again.

We look forward to many more opportunities of serving you in your future travels, and remain,

With best regards,

General Manager
InterContinental Al Khobar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhahran, Saudi Arabia
Level 4 Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 20, 2014

Attended a training workshop for three days. The workshop halls were good, spacy and had proper equipments. The snacks were average- alot of sweets and few sandwiches. The toilets were small but clean. Lunch was average, it could have been better.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank massi007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICKHOBAR, General Manager at InterContinental Al Khobar, responded to this review, February 23, 2014
Dear Guest,

Greetings from InterContinental Al Khobar.

Thank you for your comments relating to your recent experience with us. We have taken note of the constructive comments you have made and will take whatever measures necessary to address these issues.

We do value your patronage and look forward to further opportunities of serving you in your future travels.

With best regards,

General Manager
InterContinental Al Khobar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Level 6 Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 14, 2014 via mobile

I stay in Al Khobar every month or two on business and have seen the service at the Intercontinental decline with each visit over the past year. After complaining again on my last visit and having IHG Customer Service guarantee me that the hotel owner and GM would address my concerns, sadly nothing has improved. Instead service on this trip is even worse. Starting with the terrible driver responsible for my airport transfer, to the over 30 minute wait to be checked in.

The entire staff seem disengaged and walking around the hotel none of them smile, none of them greet their guests, very cold feeling here as a guest.

In an attempt to appease their initial mistakes, they upgraded me.....to an older room in another building away from the gym and Executive Lounge that I use most....well that is disappointing.

At least they remembered to bring me an adaptor for the coffee machine in the room, without which the machine can not be plugged in......but why is this not set in every room now? It has been a year since I first point this design error out.

Sadly the coffee setting is however now taking up the entire desk area in the room......so you have to move it to do any work.

So as a IHG Platinum customer, the hotel in Al Khobar is no longer on my list of places to stay!

Stayed February 2014, traveled on business
Helpful?
1 Thank MjMarlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICKHOBAR, General Manager at InterContinental Al Khobar, responded to this review, February 15, 2014
Dear Guest,

Greetings from InterContinental Al Khobar.

Thank you for your comments relating to your February 2014 stay in our hotel.

Allow me to most sincerely apologize for the inconveniences you experienced during this stay. I am distressed at the manner in which you have been treated. I will take ownership of this complaint personally and will do whatever is necessary in order to restore our image as the most caring hotel in town providing the ultimate in luxury and comfort.

As a repeat customer with IHG Platinum membership, you are certainly one of our valued guests, and I trust that you will give us a further opportunity to live up to your expectations.

Looking forward to welcoming you once again to the Intercontinental Al Khobar, I remain,

With best regards,

General Manager
InterContinental Al Khobar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yanbu, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 2, 2014

The descrepancy & confusion for Breakfast for 02 adults sharing the Room must be clarified & simple.
The Bath section should be well protected / sealed from spilling the Water outside near the Wash Basin while showering.

Room Tip: Floor 2-3 with south side is Good.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mansoor q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICKHOBAR, General Manager at InterContinental Al Khobar, responded to this review, February 15, 2014
Dear Guest,
Greetings from InterContinental Al Khobar.

Thank you for your comments relating to your recent stay with us. We have taken note of the comments you have made relating to breakfast as well as the spillage of water from the bath section; we have taken appropriate measures to address these issues.

We thank you for your patronage and look forward to welcoming you once again to the InterContinental Al Khobar.

With best regards,
General Manager
InterContinental Al Khobar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level 5 Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 29, 2014

They should try to better serve business travelers, especially when these travelers are of the kind that repeat visits, like me.

Sometimes they tend to be a little too much "by the book". Be sure that confirm in writing any change you make to your reservation, and to communicate any change you do.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BluePlanetNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Al Khobar, responded to this review, February 13, 2014
Dear BluePlanetNomad,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
49 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 29, 2014

I stayed at this hotel for two nights with my family as a weekend away and thoroughly enjoyed the experience. The breakfast was first class, the rooms beautiful and the service excellent. I would definitely recommend to anyone who wants somewhere to relax!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arfan2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICKHOBAR, General Manager at InterContinental Al Khobar, responded to this review, February 15, 2014
Dear Guest,

Greetings from InterContinental Al Khobar.

Thank you for your comments relating to your recent stay with us. We are glad that you have enjoyed your stay.

We value your patronage and look forward to many more opportunities of serving you in the future.

With best regards,
General Manager
InterContinental Al Khobar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Al Khobar

Property: InterContinental Al Khobar
Address: Bin Bassam Al Andalusi Street, Al Khobar 31952, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Eastern Province > Al Khobar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Al Khobar
#1 Luxury Hotel in Al Khobar
#1 Family Hotel in Al Khobar
#2 Business Hotel in Al Khobar
#5 Best Value Hotel in Al Khobar
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Al Khobar 5*
Number of rooms: 165
Official Description (provided by the hotel):
InterContinental Al Khobar is located in the city center. Many international companies are within walking distance, close to Saudi Aramco office and when the work day is over, shopping and entertainment centres are close by. Just a 10-minute walk away is the scenic Corniche, which is perfect for strolling along the Arabian Gulf while visiting parks, eateries and family beaches. Also nearby are Gulf Sindibad City Park, Half Moon Bay and Sunset Beach. ... more   less 
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Also Known As:
Intercontinental Al Khobar Hotel Al Khobar
Al Khobar Intercontinental

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