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“Out of their league, whatever it is”

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Grand Hotel Zhemchuzhina
Ranked #34 of 219 Hotels in Sochi
Reviewed March 26, 2013

The unresponsive staff and management complement the Soviet architecture. We had prepaid reservations, but the local staff and management refused to honor them without a premium for an "upgrade" to the double room with double bed specified on the reservation. With the location, it could be an excellent hotel, but it's not. If you want a reasonably pleasant experience, try a different hotel.

Room Tip: Avoid the Zhemchuzina i at all possible.
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  • Stayed: April 2012, traveled as a couple
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2  Thank Grizzly807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 33 of 917 reviews

Reviewed January 15, 2013

Basic but good value. The hotel has a swimming pool, sauna, gym, 3 nightclubs that keep going all night, nurmerous restaurants and bars and a collection of women that call the rooms of single males at 3am to find out if they are bored.
Due to be refubished before the olmpics.

  • Stayed: June 2012, traveled solo
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2  Thank Marcdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

This hotel is on the sea front at sochi, its not expensive and was clean and the staff were excellent and helpful.Do remember to take proof of how you arrived in Sochi go enjoy and relax.
The rooms were of a good size with air con and balcony.The room cleaner on floor 6 was very good and attentive

Room Tip: Take a phrase book
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  • Stayed: August 2012, traveled as a couple
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2  Thank RussT6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2012

A huge hotel but very functional with good service oveall and English speakng receptionists.Breakfast was interesting and the American diner was ok for food.We ate out and best to pay cash for everything as I used my credit ard once (not in the hotel) and it was cloned.
Swimming pool very good as were the tennis courts at the hotel -basic changing rooms but adequate.Modernisation is going on but we were not disturbed by the noise -ask for a sea view.Rooms again functional but adequate, not plush but kept very clean
Night life was an eye opener for my 15 year old son as there is lap dancing in a part of the hotel.Sochi is a constrction site so leave an extra hour to get to and from the aiport the traffic jams are terrible and took us 2 hours to cover 10k to the airport!!
Ask for English menus at restaurants as most had them but keep a note of what you order as we had a few surprises and we were overcharged a couple of times as they see tourists as fair game,
The staff were friendly and it is a good central position near the centre and a beach.Before going I contacted the Sochi Club http://www.sochiclub.ru/ and Yaraslav was very helpful and speaks perfect English.
My impression overall was that Russians are not that friendly to other European tourists but in generall Sochi felt safe if you stayed in the tourist parts and did not stay out till the early hours.We were there as my daughter play in a football tournament so we had a focus but I am sure there are Black sea trips and more local architecture to see than we did.

Room Tip: Ask for a sea view away from any renevations or you will look onto a carpark
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  • Stayed: April 2012, traveled with family
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4  Thank Lindsay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2011

The location is excellent, and use of the private beach was included in the room price.

The staff were extremely friendly (although i am thankful to the previous posts about retaining proof of how you arrived in Sochi- i was asked to show my boarding pass on checking in) and answered all my questions.

The breakfast buffet was typical of many mid-range Russian hotels i have stayed in, and i found it to be perfectly acceptable, and the range of excursions offered by the hotel were extremely enjoyable. Whilst i speak Russian, one of the tour guides spoke English and between us, i was able to enjoy the full benefit of the trip!

I was also able to pay to keep my room for an extra 6 hours (which came to around £15) on my day of departure, to allow me to fully enjoy my final day before heading to the airport.

The pool and the facilities around the pebble beach are good, and as it is a private beach, seemed much quieter and more relaxed than the rest of the embankment in Sochi.

I opted for a room without air-conditioning, which, with hindsight, was not the cleverest thing to do in late July, however this is easily remedied by asking to move rooms at the reception.

The restaurants in the hotel are fairly poor, but this was not an issue for me as i mainly ate outside of the hotel, where there is plenty of choice.

Room Tip: Request a room with air conditioning
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  • Stayed: July 2011, traveled solo
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3  Thank SochiRocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2010

As other reviewers have said (and is obvious from the photographs on your booking pages), the building dates back to the sixties. The first room I was shown, was on the 6th floor, had no airconditioning and a poor view looking at another block of the hotel. Given outdoor temparatures of 35 to 37 (or higher) during the day and high twenties at night, Ii switched to a 10th floor room, with A/c. The new room had more modern furniture.

My visit to Sochi coincided with that of a friend staying at another hotel 500 meters east. That hotel, the Edem, also hasa a large salt-water pool, but one not divided all day into swimming lanes. It's beach access is also more 'natural' than that at Zhenchuzhina - so I spent my days at the Edem (even though there was a R250 charge for poolside (R150 just for the beach)).

Breakfast was plentiful and Ii thought the choice available was fine - better than in other Russian hotels I have stayed in over the years. I only tried the Limpopo restaurant, but had two good meals, accompanied by live variety performances (one the 'normal' show, the other a 'special' for which there was a small charge to reserve a table). Both shows were fine - if you like the sort of thing that is very common on Russian TV.

And yes, the (high-end) nightclub on the 'Platform' (which has nothing to do with the Zhemchuzhina) got going around 11/12 and carried on until 5/5.30. Without air conditioning / with the balcony door open it would be very noisy. I did not visit either the lap-dancing bar or the strip club in the Zhemchuzhina, nor did I succumb to the blandishments of the prostitutes who materialised late at night in the Xhemchuzhina's lobby ... Why would I with my girlfriend almost next door?!

I'm pretty sure I was the only non-Russian in the place, but reception staff helped out when my own command of Russian let me down... But the hotel, staggeringly, does not provide a 'visa service' - perhaps because they get so few non-Russians. I would happily stay there again ...

  • Stayed: August 2010, traveled as a couple
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1  Thank Lamandin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2010

The location is great, on the seaside. However, the service and personnel is from old soviet time. The system of check out is absurd - your room first is controlled by lady who is your floor attendant, then she calls to reception (if everything is ok) and then the second control. If you pass both, you will need to get a paper permission for bringing your own staff(!) out of hotel. Then the last check by security and you can go.

  • Stayed: March 2010, traveled on business
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21  Thank globalvisits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Zhemchuzhina

Address: Chernomorskaya St., 3, Sochi 354002, Russia
Location: Russia > Southern District > Krasnodar Krai > Greater Sochi > Sochi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Sochi
#8 Business Hotel in Sochi
#11 On the Beach Hotel in Sochi
#21 Spa Hotel in Sochi
#23 Luxury Hotel in Sochi
Price Range: $57 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Zhemchuzhina 4*
Number of rooms: 887
Official Description (provided by the hotel):
GRAND HOTEL ZHEMCHUZHINA Grand Hotel Zhemchuzhina is situated right by the seashore, downtown, taking up 70 000 m22. It is a modern 19-storey hotel providing magnificent view of the Caucasus Mountains and the Black sea. Grand Hotel Zhemchuzhina is located in a park zone with tropical plants. Zimny theatre, Sochi circus, “Festivalny” concert hall, “Dendrarium” botanical garden, museums and theatres are situated nearby. BEACH AREA Well-equipped private beach has a capacity of 2000 pax. The following facilities are available: showers, sun loungers, deckchairs, parasols, restrooms and dressing rooms. The beach area is covered with authentic ocean sand for your ideal relaxation. Enjoy water fun activities with our pedal boats, wave runners, yachts and go windsurfing, parasailing and scuba diving. Moreover there is a special stage for performances and night discos, first-aid post, brise soleil area and sports equipment rental. Several restaurants, lounge-bar , store, billiards, massage, kids trampoline are open for your convenience. ... more   less 
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Also Known As:
Zhemchuzhina Hotel Sochi

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