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“Un-finished”

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Hilton Garden Inn Krasnoyarsk
Ranked #1 of 26 Hotels in Krasnoyarsk
Certificate of Excellence
Kingston-upon-Hull, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Un-finished”
Reviewed November 21, 2013

I recently stayed in this hotel as part of bowling tournament and we were the first people to stay there. As nice as it sounded to be able to sleep in brand new rooms there were numerous problems and it appeared that we were there as guinea pigs and not residents.

The worst part about this place was the service in the restaurants, it took far too long for any food to arrive on the table and when it did arrive the quantity of the food was laughable. Several times I would finish my meal and still be just as hungry as I was before.

I was force to change rooms after a few days due to water leaking through the tiles of my bathroom. Not something I would have expected in a brand new hotel.

Overall it seemed like the hotel was still being built, and it seemed very much out of place in an area surrounded by old flats.



  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank 300900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavronAripov, General Manager at Hilton Garden Inn Krasnoyarsk, responded to this review, March 14, 2014
Dear Guest,

Thank you for taking the time to share your experience about your stay at our hotel in November 2013. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I sincerely apologize for the inconvenience caused during your stay at our hotel. Your comments will help us as we continually work to improve our guest experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed.


Sincerely,

Davron Aripov
General Manager
Hilton Garden Inn Krasnoyarsk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Krasnoyarsk

Property: Hilton Garden Inn Krasnoyarsk
Address: 37 Molokova Street, Krasnoyarsk 660135, Russia
Phone Number:
Location: Russia > Siberian District > Krasnoyarsk Krai > Krasnoyarsk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 26 Hotels in Krasnoyarsk
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Krasnoyarsk 4*
Official Description (provided by the hotel):
Hilton Garden Inn Krasnoyarsk is a modern business hotel that was opened in January 2014. The hotel accords with the qualities and standards of the Hilton Worldwide Chain which is famous throughout the world for a high level of quality and service. 259 spacious, modern and comfortable rooms that make our guests feel at home. Every room includes: •Mini-fridge, mini-bar and coffee-tea sets •37- or 40- inch HDTV with a broad selection of channels •Digital alarm clock and in-room safe •Personal hygiene products, ironing board, iron and hair-dryer We know the importance of rest, especially when you are far away from home. Our king-size bed, unique orthopedic mattress, high-quality bed sheets and comfortable hypo allergic pillows will help you let go of any stress and regain power. Our rooms are equipped with a large desk, ergonomic chair and regulated lightning, free high-speed internet access and business center with printing facilities that are available 24-hours a day. We offer buffet breakfast, lunch and a la carte dinner at Garden Grille & Bar Restaurant. Hilton Garden Inn Krasnoyarsk offers six conference centers that can sit anywhere from 20 to 400 people for purposes such as business meetings, conferences and banquets. All of them are equipped with a necessary audio and video equipment. ... more   less 
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