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Holiday Inn Samara
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Reviews (624)
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41 - 46 of 624 reviews
Reviewed October 12, 2013

Waiting in line at the reception to check in is a usual thing with mist hotels, but waiting in line to ask to clean the room just because there is no other eay to get attention is weird. Asking for a taxi at the reception lead to the long delayed arrival of an old soviet car that will ask to pay top dollar. Stuff in restaurant behaves like they see customers as personaly enemy...

  • Stayed: October 2013
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2  Thank Gaidar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Samara, responded to this reviewResponded October 27, 2013

Dear Gaidar,

We would like to first thank you for leaving a review about your stay. It is truly unfortunate to see that the service that you received prevented you from having a great time at our hotel. We have shared your comments with our staff and we're confident that the necessary steps will be taken to ensure complete satisfaction for all of our guests.

Thank you again for your candid comments about your experience. We hope to have another opportunity to be of service to you soon.

Sincerely,

Adrian D.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

To get your room cleaned you need to actually go to the front desk and ask. Taxi orders get forgotten. Receptionists are rude. And for some reason has a winner trip advisor rating ... Why?!?!?!?!???!?!?!

  • Stayed: October 2013
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1  Thank Sonia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Samara, responded to this reviewResponded October 27, 2013

Dear Sonia P,

Thank you very much for leaving a review about your stay. It's regrettable to see that the service that you received prevented you from fully enjoying your time with us. We have shared your comments with the staff and we're confident that the necessary improvements will be made to ensure all of our guests are completely satisfied.

Thank you again for your candid comments about your experience. We hope to have another opportunity to be of service to you.

Sincerely,

Adrian D.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

Stayed just one night wile on business trip.
Very good hotel with perfect location, good service etc.
I will list a few flops for which i took one star away:
1. On our way back from the restaurant my colleagues and i decided to have a "last glass" in the lobby. It was around midnight and the bar seemed to be closed but the lady there told us we can order. We received our order after almost 1 hour wait (lovely talk it was though ...) and the order appeared as a room-service tray ... Strange !
2. The rooms are very warm and lack fresh air. Opening of a window does not help ...

NB : ask for a river view ! It is really a must which can completely change your experience ...

Room Tip: River view !!! Ask !!!!
  • Stayed: July 2013, traveled on business
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Thank Jeepie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

what a surprise...and relief...to discover a hotel in russia which does not conform to the usual pattern of hotels in russia....to wit....it evinced efficiency and care for guests...even some smiles....reception was quick and welcoming....even at an unearthly hour in the morning....the room was excellent..quiet...no smell of cigarette smoke....clean and comfortable....a variety of tv channels....something most noteworthy was the care and attention of the GM ...a signed letter of welcome in the room...and then her availability for questions...or just a conversation....it was indeed a pleasure to meet and talk to MS ELENA ZAPLETINA...who oviously CARED about the welfare of her guests.....a characteristic not often found in general managers anywhere let alone russia........breakfast was excellent indeed.....the dining room clean and comfortable.....all in all i can thoroughly recommend the holiday inn if you have business in samara......

Room Tip: upper floor a room with a view of the river
  • Stayed: March 2013, traveled on business
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Thank nealjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

Good location, fine food, comfortable rooms, very quiet. Near the city center and Volga river. Beautiful view at the river. Care about environment.
Excellent when you are on a business trip or traveling for pleasure.

  • Stayed: May 2013, traveled on business
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Thank Kelimandgaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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