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“Very unfriendly place”
Review of Holiday Inn Samara

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Holiday Inn Samara
Ranked #2 of 37 Hotels in Samara
Certificate of Excellence
Reviewed April 3, 2012

Customer experience is not what they value the most. It was my third time here and the experience is consistent - Holiday Inn employees don’t value their customers. Service is poor and price/value ratio is way below average.

  • Stayed: April 2012, traveled on business
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Thank Gaidar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Samara, responded to this reviewResponded May 7, 2012

Dear Gaidar,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Katie J
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (599)
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50 - 56 of 599 reviews

Reviewed March 22, 2012

Great Hotel. Clean..Free wifi...was in an executive room..one of the best hotels i have been too...nice bar...very good restaurant..good value for money...very recommended. Only drawback no payment can be made in Euros or other currency except local currency or credit card.

Stayed: March 2012
Thank Malta1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2012

Very good location in the historical center with Volga river in front of the windows. Free wifi, clean rooms, excellent service.
Honestly I thought the hotel is brand new due its cleanliness. Reception informed memory is 4 or 5 years old. :-)

  • Stayed: February 2012
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Thank DctrG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2012

A good business hotel in the very center of the city, about 50 meters from the main street and 200 meters from the river quay. All the main sights are within walking distance. There is free wi-fi and the hotel has a lot of conference rooms and a very good business center.

The rooms are light and quite spacious. They offer a choice of different pillows – it was nice to find tags on the pillows that indicated how soft they are. Breakfast was very good, with a choice of home-made rolls, buns etc. The staff were friendly and efficient. The front desk staff were always ready to help.

All in all, a good choice for a business traveler.

  • Stayed: April 2011, traveled on business
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Thank miroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2012

Excellent product and the management and staff should be recognised for doing a great job, by friendly and professional, well done!

  • Stayed: January 2012
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Thank djenk_moscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2011

This hotel is absolutely fine for the business or leisure traveller. Nice and modern with standard, but decent, food offerings which are a little overpriced. Wifi was free and ok, but TV has few English language channels which often didn't work anyway. My room was always well cleaned and overall no complaints.

  • Stayed: November 2011
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1  Thank donalmca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

Perfect hotel for short business trips. Good breakfast,fast service.

  • Stayed: March 2011, traveled on business
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Thank Yauk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Samara

Address: Alekseya Tolstogo St., 99, Samara 443099, Russia
Phone Number:
Location: Russia > Volga District > Samara Oblast > Samara
Amenities:
Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Samara
#1 Business Hotel in Samara
Price Range: $60 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Samara 4*
Number of rooms: 177
Official Description (provided by the hotel):
The best business hotel in the city the Hotel Holiday Inn Samara enjoys a prime location in the heart of the old town, overlooking the River Volga and within walking distance of the embankment. This Samara hotel is located near to the Philharmonic Hall and Drama Theatre, promenade zone - Leningradskaya street and Kuibyshevskaya street with its numerous shops and boutiques. Samara International airport, Kurumoch is a one hour drive while the railway station is 15 minutes. The Holiday Inn Samara has 177 comfortable rooms including 8 Junior Suites and Presidential Suit. Guests can order Room Service 24 hours. The hotel boasts 4 restaurants and bars offering a wide choice of local and international cuisine. The Hotel is also well equipped for hosting business and social gatherings of every description, with 9 flexible function rooms that can accommodate from 10 to 450 guests. Free High speed internet access is available in all guest rooms and public areas. For relaxing there is the hotel SPA and Fitness Club with 24-hours gym. The Spa has a swimming pool, Jacuzzi, Turkish steam room and Swedish sauna. Also within the gallery of the hotel is a Travel Agency, Beauty Salon and Hairdresser's, Bank and Art Gallery. ... more   less 
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Also Known As:
Samara Holiday Inn

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