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Christine2011
Hexham, United Kingdom

Clean, modern good value

5.0 of 5 bubblesReviewed Mar 13, 2017
Nice clean, modern decor. Good buffet with plenty of choice and freshly cooked eggs to order. Good fun being located within the shopping mall. Plenty of facilities but the bedrooms were tranquil. I enjoyed my stay here.
Date of stay: March 2017
Trip type: Traveled on business
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Довранбек Б, Генеральный менеджер at Korston Club Hotel Kazan, responded to this review
Responded Mar 14, 2017
Good afternoon, Christine2011!
Thank you for choosing Korston Club Hotel Kazan and for your feedback.
We are glad to see you again. You are always welcome here!

Sincerely , Bazarbaev Dovranbek ,
General Manager Korston Club Hotel Kazan.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,204)
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30 - 35 of 1,204 reviews
Reviewed March 6, 2017

Korston is located about 2-3 kilometres from downtown, so you need to walk or take a taxi if you want to go there. Hotel itself is quite big, and has a conference centre and kind of a shopping mall. This mixture creates somewhat restless atmosphere, but the room we had was really nice. We did have a corner room, with views over town, which was really nice. The room was spacious, spotless clean and everything functioned. The breakfast is good, omelets or eggs made to your liking, good coffee etc. The complex has number of restaurants, and all of them we tried were good.

The 25th floor houses a restaurant/night club, and it is a must to see. The views are great! The menu is somewhat ordinary, and the food was overpriced. Be careful when you order wines, the extensive wine list has some incredibly expensive bottles.

We did get excellent service from the Guest Relations Manager! This young, helpful man really went out of his way to help us and managed to get tickets to the most exiting KHL ice hockey game. Thank you for this!

Room tip: Corner room from high up, but maybe not too close to the 25th floor night club.
Date of stay: March 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank LPekkala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Довранбек Б, Генеральный менеджер at Korston Club Hotel Kazan, responded to this reviewResponded March 8, 2017

Good afternoon, LPekkala!
Thank you for choosing Korston Club Hotel Kazan and for your feedback.
Your comments will be forwarded to responsible persons.
We are glad to see you again. You are always welcome here!

Sincerely , Bazarbaev Dovranbek ,
General Manager Korston Club Hotel Kazan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2017

Stayed for 3 nights for a business trip. Once they just simply forgot to clean the room. Standard room is small. Fairly comfortable but nothing special. Lunch was so so - nothing special. The location is not bad. The stuff is friendly, Very nice bar with great view on the 25th floor. Ok to stay, but don't expect too much.

Date of stay: February 2017
  • Trip type: Traveled on business
    • Rooms
    • Service
Thank Maxim B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Довранбек Б, Генеральный менеджер at Korston Club Hotel Kazan, responded to this reviewResponded March 8, 2017

Good afternoon, Maxim B! Thank you for choosing Korston Club Hotel Kazan and for your feedback. Your comments will be forwarded to responsible persons.
We are glad to see you again. You are always welcome here!

Sincerely , Bazarbaev Dovranbek ,
General Manager Korston Club Hotel Kazan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2017

I stayed at this hotel for 2 weeks in November 2016. The hotel in general I found is very good. There are two towers, one of them is 5*, the Royal Tower where I stayed, and another tower which is 4*. In the Royal Hotel tower the rooms are more traditional, where is the other rooms are more standard. The rooms are spaceous and well maintained, very clean. Some of my colleagues had issues with heating, but the hotel can provide additional heaters (it was very cold that time).
In the hotel there is a kind of shopping mall integrated. There are also various restaurant options, even a McDonald's. We always got lunch at "Le Buffet" Restaurant, which is fine for one or two days, but then it's always the same - limited choice and not so good quality. The other restaurants however are very good. There is also a night club which has great views of the city (360°) and also great food and service.

Room tip: Royal Tower is traditional, hotel tower modern, but only 4* (some renovated rooms).
Date of stay: November 2016
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank Philipp J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 20, 2017 via mobile

We spent 2:nights here and enjoyed our stay immensity. The was a movie Theater , fine dining, a pool Everything a hotel could want . Even McDonald's. ..a break away from the normal daily grind in Yoshkar-ola. ..We will certainly return to this hotel.

Date of stay: February 2016
Trip type: Traveled as a couple
Thank Gordon K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Довранбек Б, Генеральный менеджер at Korston Club Hotel Kazan, responded to this reviewResponded January 24, 2017

Good afternoon, Gordon K!
Thank you for choosing Korston Club Hotel Kazan and for your feedback. We are glad to see you again. You are always welcome here!

Sincerely , Bazarbaev Dovranbek ,
General Manager Korston Club Hotel Kazan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2017 via mobile

We asked about the toothpaste and etc for 3 times as there were nothing in the room but nobody helped us . And I have a question-why there is no tea or coffee in a 5 star hotel ( I mean in a room). I love Korston but smth really went wrong with the service .

Date of stay: January 2017
Trip type: Traveled with family
Thank Mashasklyar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Екатерина Л, Генеральный Менеджер at Korston Club Hotel Kazan, responded to this reviewResponded January 15, 2017

Good afternoon, Pichugina!

Thank you for your feedback.
Your point about unconcerning will be checked and certainly be brought to the supervisor, that it won’t happen again.
We are looking forward to welcoming you again and hope you will give us a second chance to convince you with a better service.

Sincerely , Bazarbaev Dovranbek ,
General Manager Korston Club Hotel Kazan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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