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Reviewed January 19, 2018 via mobile

I would like to say that everything was perfect in this hotel. Breakfast lovely, rooms are so comfortable, cleaning is perfect, WiFi very good, banquet organization just superb, and one of the best thing is personal. I highly recommend this hotel if you will come to Ufa. Thank you guys you made my trip so lovely.

Stayed: January 2018, traveled on business
Thank Esat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iskander K, Guest Relations Manager at Sheraton Ufa Hotel, responded to this reviewResponded January 21, 2018

Dear Mr. Esat G,

We appreciate the time you dedicated for sharing your opinion about your stay at Sheraton Ufa Hotel. We are delighted to know that you enjoyed it! Thank you for mentioning breakfasts at NOVUM restaurant, comfortable rooms, work of our banqueting department and professional cleaning. We will do everything possible to continue providing the best services.

We hope to welcome you again at Sheraton Ufa Hotel in the nearest future.

Best regards,
Emiliya Allakhverdieva
VIP and Guest Services Leader.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2017

This is a new hotel that is very nice in every way. Friendly staff, modern decorating, great restaurant, nice rooms, central location. I will certainly stay here when I come back. Lots of work space in the room.

  • Stayed: October 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank D_Willy_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iskander K, Guest Relations Manager at Sheraton Ufa Hotel, responded to this reviewResponded December 29, 2017

Dear Mr. D_Willy_S,

Thank you for sharing your impression about staying at Sheraton Ufa Hotel. We are happy to know that you really enjoyed your stay! We appreciate that in your review you mentioned our staff, great rooms, location in the historical center of Ufa city, and also our restaurant NOVUM. We promise to continue providing the best service and ensure our guests' comfort.

We hope to see you again at Sheraton Ufa Hotel!

Best regards,
Emiliya Allakhverdieva
VIP and Guest Services Leader.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2017

Stayed in Ufa Sheraton for 1 night (15-16 Nov).

Everything was good except the fact of stolen tablet PC, which I left in the bed at night and forgot to pick up next morning when checked out. Tablet PC disappeared and in 6h after my check out already was used by another user.

I had to left Ufa that day so could not stay at the hotel longer time and look for it thouroghly. Personnel seemed to help me first day (at least it looked like so since they told they over phone did something). But then nobody called me despite all the hotel including management (Mr. Vasiliy) was informed about this lost.

Very big disasppointment that just one night in so expensive hotel can deprive a precious thing. I travel 3-4 times a month for 5 years already and this is the first time my belongings are stolen from my room.

  • Stayed: November 2017, traveled on business
    • Location
    • Rooms
    • Service
1  Thank Eduard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iskander K, Guest Relations Manager at Sheraton Ufa Hotel, responded to this reviewResponded December 26, 2017

Dear Mr. Eduard K,

Thank you for choosing Sheraton Ufa Hotel as your destination in Ufa. We appreciate the time you have spent for writing a review about your stay and we apologize for the situation happened. Regarding the question about your personal tablet we made an investigation with managers and found out that your tablet was used at the conference that you attended. Unfortunately, there was no tablet found in the room after your check out. Our managers tried hard to do everything possible to find your personal belonging and then contacted you to tell the details. In case you still have any questions or requests, please feel free to contact us by the official email ufa-info@sheraton.com or call us by telephone number +7(347)285-01-00.

We hope you will come back to Ufa and visit us again at Sheraton Ufa Hotel. We will do our best to make your stay comfortable.

Best regards,
Emiliya Allakhverdieva
VIP and Guest Services Leader.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2017

I stayed few nights in this hotel while on business in Ufa and it did not fail to meet the standards that one usually expects from an SPG property. Rooms are clean and spacious, staff is friendly (if sometimes need a bit of guidance), food in the restaurant is decent and hotel's breakfast impresses with plentiful choices, including some excellent local dishes, No regrets and will stay there again when next time in Ufa.

  • Stayed: June 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Roman N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded August 28, 2017

Dear Roman N,

Thank you for choosing Sheraton Ufa Hotel and writing an informative review about your stay through the tripadvisor.com portal.

As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Best regards,
Emiliya Allakhverdieva
VIP ang Guest Services Leader.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2017 via mobile

this is currently the best hotel in ufa. very friendly service. clean well appointed rooms. several restaurants available. centrally located. gym is well equipped and they also have a nice spa that offers a hamam and very good massages.

Stayed: May 2017, traveled as a couple
Thank cosmopolitoswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 7, 2017

Dear cosmopolitoswiss,

Thank you for choosing Sheraton Ufa Hotel as your destination in Ufa. We appreciate the time you spent for writing a review and we are delighted to hear that you really enjoyed your stay! We will continue doing our best to meet our guests' expectations.

Thank you again for staying at the Sheraton Ufa Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Ufa.

Best regards,
Emiliya Allakhverdieva
VIP and Guest Services Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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