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“Good place to stay”
4 of 5 bubbles Review of Deluxe Hotel

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Deluxe Hotel
Ranked #126 of 334 Hotels in St. Petersburg
Certificate of Excellence
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117 reviews from our community

Traveler rating
    67
    33
    10
    3
    4
See reviews for
32
37
14
13
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 19, 2012

We stayed for 10 days in room 3 in the hotel. This is a large room, considering the mezzanine level. Negatives: the bathroom is small, and lacks shelving, with no bath. Also the entrance-way to the hotel is not inspiring. The room faces the street (not a main road), so any traffic or road noise is easily heard.) Positives: there is a room-safe, working mini fridge, lots of useful power sockets (handy for charging phones, cameras, etc). Also the little lounge area with the sofas and table (on wheels) were very comfortable and useful. (The free wifi was also excellent.) The hotel is superbly central, so lots of sites to see are within reasonable walking distance. The staff were very friendly and helpful, resolving all of my requests within a few hours. (I forgot my toothbrush, travel toothbrush supplied in minutes, I needed a plug for the bathroom sink, supplied next day, TV loud in adjacent room, after informing the receptionist, turned down in minutes, requested extra duvet (supplied on was narrow), supplied in minutes.)

Room Tip: Room 3 is street-facing so may be noiser, but the street is not a main road. Rooms with mezzanine be...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank monsieur_tm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolay B, General Manager at Deluxe Hotel, responded to this review, August 30, 2012
Dear Ser,
Thank you for choosing our hotel and for leaving review on Tripadvisor, and for your worm words about the staff, I really consider it will be very useful for other travelers.
I’m sorry that the bath room wasn’t comfortable for you. Also we will try to make the entrance better. I hope you return in Saint-Petersburg again and choose our hotel again. Also I would like to inform you, that we present discount 15% for you and your friends.
Best regards,

Terentyeva Olga
Director
Deluxe Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 26, 2011

Very nice and cozy hotel. We'd like to be back. Very good location, good service, friendly staff. Our little doughter was affacinated by bedroom located on the entresol.

  • Stayed November 2011, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olga T, General Manager at Deluxe Hotel, responded to this review, November 28, 2012
Dear Maria,
Thank you for so warm words about our hotel.
We will be very glad to see you again in Saint-Petersburg and in our hotel.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 4, 2011

Nice little hotel, was good for me financially .
Everything is close, within walking distance.
Nice room, comfortable and useful - luxurious enough for me. Good breakfast, to get in room - very handy in the morning, after busy day ,
when there is no power in the legs after a day of running between the sites.
Good place to stop for short trips and business travel

  • Stayed May 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Boris_Melnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolay B, Owner at Deluxe Hotel, responded to this review, December 4, 2012
Dear Boris,
Thank you for youe review on Tripadvisor. It's very important for us to receive them. We will be glad to see you and your friends again in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano Marittima, Italy
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 19, 2011

Excellent hotel, very cozy and comfortable. Wonderful holiday in St. Petersburg, friendly staff, good service. Be sure to come yet

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Marsel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolay B, Owner at Deluxe Hotel, responded to this review, December 4, 2012
Dear guests,
Thank you for youe review on Tripadvisor. It's very important for us to receive them. We will be glad to see you and your family again in our hotel and in our city. We will do everything to make your staying comfortable and relaxing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arkansas
Level Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed July 7, 2009

We loved this quaint small hotel -- less than 10 rooms. Super location. One block from Neva River, 3 blocks from Nevsky Prospect. Inside beautiful facade of old administration building. We had a loft room with a king bed, AC, free internet, new bathroom, and lovely desk personnel. Don't be put off by entrance -- inside is friendly, clean, homey feel - especially for breakfast. We would stay there again.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank shayfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolay B, Owner at Deluxe Hotel, responded to this review, December 4, 2012
Dear guests,
Thank you for youe review on Tripadvisor. It's very important for us to receive them. We will be glad to see you and your family again in our hotel and in our city. We will do everything to make your staying comfortable and relaxing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed August 28, 2008

Location is good for all main attractions but the hotel itself is more like a B&B / Guest house. The reception is in the middle of the appartment and in the same room is one table with kitchen where breakfast is served. The 1 table can only accommodate approximately 6 people. Not great when the 8 rooms are full...Also you can witness the receptionist cleaning dishes and preparing breakfast whilst you are eating. Very cosy... NOT!

Reception/breakfast room is open 24hours and you can only get into hotel by ringing bell twice (once at the bottom of flat and once by flat door) so it is pretty annoying when people get in and out in the evening. The wooden floor and the glass table don't help with the noise either.

The room had a lamp hanging off the wall, and curtains were ripped at the top.

Room was dark and bed was I suspect infected by bugs judging by the amount of scratching we did at night.

The receptionist came knocking on the door at about 10.30pm on the 2nd day asking us how we spelt names on our passport (A copy of main passport page was taken at check in + we filled in a form) after having had the opportunity 3 times through the day top ask us. Pretty rude if you ask me. We were just getting ready for bed after a long day touring around town.

Receptionist at night was really noisy entertaining her friend. The rooms echo and you could hear them laughing, talking, getting breakfast ready for the next morning and smell the cigarettes they were smoking through the door. My partner had to get up and tell them to be quiet.

Unfortunately changing room not an option as they are all around that main room area so no escape.

All in all a few sleepless night and ready for a holiday from the holiday from hell at the so called Deluxe Hotel.

We will surely never stay there ever again and wouldn't recommend it to anyone.

  • Liked — Checking Out
  • Disliked — Staying there
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank SLM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deluxe Hotel

Property: Deluxe Hotel
Address: ul. Galernaya 4, Apt. 6, St. Petersburg 190000, Russia
Location: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #126 of 334 Hotels in St. Petersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Deluxe Hotel 3*
Number of rooms: 8
Official Description (provided by the hotel):
Our mini hotel is located in the heart of historic Saint-Petersburg on Galernaya Street near Issac Square, opposite the Senate.Our central location is ideal for taking in the sights or conducting business. Nevskiy Prospect, Saint-Petersburgs bustling main avenue, is a short walk away as is the Metro Station "Admiralteiskaia", Palace Square, The Arena, and many other top historical and cultural sites.For our guests we offer 8 comfortable rooms ranging from economy to deluxe. We also offer a delightful apartment with kitchen. All rooms are furnished with everything needed for relaxing and conducting business : sauna, jacuzzi, satellite TV, air conditioning,mini bar,wireless internet, telephone and private safes.Our courteous, professional staff will welcome you with a smile and strive to make your stay with us comfortable and your business successful! Of course,someone is always available to assist you in English. ... more   less 
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