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“Long weekend exploring st Petersburg staying at the Rossi hotel”

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Rossi Boutique Hotel & SPA
Ranked #24 of 344 Hotels in St. Petersburg
Certificate of Excellence
St. Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Long weekend exploring st Petersburg staying at the Rossi hotel”
Reviewed January 30, 2013

The Rossi is advertised as having a spa but this is due to be completed this spring. Having said this it is the most lovely hotel with just 47 rooms. The decor is charming and we had booked a deluxe twin room and asked for a possible free upgrade as we were celebrating my friend's birthday. I had requested a quiet room with views. We were given an executive suite with beautiful glass chandeliers and fantastic views of the Fontanki canal. The staff couldn't do enough to help both on reception, in the dining room and the drivers who we booked for excursions. Its very worthwhile using the hotel transfers to and from the airport.Nothing was too much trouble and they all loved speaking English. The hotel is immaculately clean. Breakfast is very adequate. The reception staff particularly Kate (in English!) are happy to listen to your requirements and then are very perceptive about pointing you in the right direction,book tours, restaurants,theatres etc. I would definitely recommend this hotel to anyone and the location is fantastic for sightseeing. A hidden treasure.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sheila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossiBoutiqueHotel, General Manager at Rossi Boutique Hotel & SPA, responded to this review, February 19, 2013
Dear Sheila,

I appreciate your time and thank you very much for your contribution!
I am happy that your stay at Rossi Boutique hotel was delightful and that you enjoyed your time and our City. My colleagues are greeting you warmly back and looking forward to seeing you again as soon as you have an opportunity.

Wishing you all the best,
Sergey Bulzov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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759 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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English first
St. Petersburg, Russia
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 26, 2013

I stayed there for a weekend in April 2012 - superb location overlooking Moika river, basically next door to the Drama theatre and around the corner from Rossi Street, the most gorgeous street in the world.

Free wi-fi, great restaurant, cosy rooms, good service.

Stayed April 2012, traveled as a couple
Helpful?
Thank safaricakes s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossiBoutiqueHotel, General Manager at Rossi Boutique Hotel & SPA, responded to this review, February 7, 2013
Dear Madam,

Greetings from St. Petersburg!
Many thanks for your short, but pleasant hotel review. I am glad you liked our hotel and your impression of the hotel surroundings is really great.
Welcome back to Rossi Boutique hotel!

With best regards,
Sergey Bulzov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beringen, Belgium
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 24, 2013

This hotel in the city center of St Petersburg has beautiful rooms with all comfort and the staff was very helpful and giving all support and service.
They did help us out with anything we were asking for.
The shuttle to the airport was perfect as well.
The restaurant gave a good breakfast and the lunch was perfect.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank romain_schepers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossiBoutiqueHotel, General Manager at Rossi Boutique Hotel & SPA, responded to this review, February 7, 2013
Dear Sir,

Thank you very much for staying at Rossi Boutique hotel. I appreciate your mentioning good work of the majority of our departments. It is great everything functioned smoothly and you did feel good under your stay and getting to and from the hotel.
We will be really glad to see you again.

With best regards,
Sergey Bulzov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromma, Sweden
Level Contributor
145 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 14, 2013

Rossi hotel in St Petersburg is always a pleasant experience. The rooms are great, staff very friendly, prices are attractive, breakfast includes all you need. I have always slept good here and without disturbances. This hotel does for sure give value for money.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 100donesofar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavel T, Deputy Director of Administration at Rossi Boutique Hotel & SPA, responded to this review, February 6, 2013
Dear Michael,

It is a pleasure to welcome you to Rossi Boutique Hotel, we are always glad to see you.
Thank you for pleasant feedback, I am very glad that you enjoy staying with us. On behalf of our team I apologize for payment type confusion on check-out and hope that it did not trouble you much. We appreciate your choice and will be very glad to see you at out hotel.

With best regards,
Pavel Tormossov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 13, 2013

We are Americans who live in St. Petersburg, but sometimes we just need a little romantic getaway, and a place to enjoy this amazing city as if we were on vacation. Hotel Rossi has become our favorite hotel here. We love the beautiful location, the lovely rooms, and the warm, attentive service. The hotel is situated overlooking the Lomonosov bridge on the Fontanka River. It is just a few minutes' walk to Nevsky Prospekt and countless other interesting and wonderful sights. We have stayed in several different levels of rooms, and have always been delighted. There are no “cookie cutter” rooms--- each one is unique, romantic, and beautiful in its own way. Part of the fun for us is to choose our room. It is nice to get a room that overlooks the river, but even if you don’t, all of the rooms have charm and character. On our last stay, we stayed in the deluxe suite, and it was absolutely wonderful! It was like experiencing a touch of Imperial elegance in this historic city. The staff members are all fabulous! They go out of their way to meet your requests and make your stay more enjoyable. They all speak English, and are very accommodating. We were surprised by several extra touches--- fruit and wine delivered to our room (although we don’t drink alcohol, we appreciated the kind gesture), and a nice New Years’ gift upon departure. This was our third visit to Hotel Rossi, but definitely not our last. It gets better every time. We know this city very well, and feel like Hotel Rossi is a great value. We are experienced travelers who have stayed in some of the nicest hotels in the world. Hotel Rossi is an elegant and unique little hotel with wonderful service, close to many of the beautiful and fascinating sights of St. Petersburg.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roadtripper709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2013

What a great hotel! Rooms are clean and comfortable, service is great, location is perfect, breakfast is delicious! Can't find one single thing to complain about! A "must stay" in Saint Petersburg!
I will recommend this place to anybody!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zaichonok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavel T, Deputy Director of Administration at Rossi Boutique Hotel & SPA, responded to this review, February 6, 2013
Dear Madam,

Thank you very much for your choice, for staying with us and your positive comments and recommendations. We appreciate the time you spent with us and will gladly welcome you back to our hotel.

With warmest greetings from St.Petersburg,
Pavel Tormossov
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall, United Kingdom
Level Contributor
347 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed December 31, 2012

Stayed in this hotel for a week from 23rd to 30th December 2012. Arranged transfers and visa documents through the hotel prior to arrival and the both were very good. Driver met us at the airport and took us to the hotel, while telling us about St Petersburg.

Standard room was very good size, comfortable and well heated. Breakfast was very good - good selection of different foods, cereals, breads, pastries, meats, cheeses, eggs, warm food too. Ate in the hotel twice - quality of food was very high. The chill out room is very good - a room on the 5th floor to go and sit and relax.

It should be noted that none of the things below influenced our holiday negatively, but they are the reasons we did not give this hotel a 5 rating:

1. No kettle in room on arrival, until we asked for one.
2. Lots of noisy building work taking place in the hotel.
3. Maid service was a little poor - each day we had a different selection of towels (hand, bath, etc...), but never a whole set. Room service menu disappeared after the first night and never reappeared (we had to ask the restaurant to send one up before ordering). Whole hotel information pack disappeared on day 5 and never reappeared so we had no information about the hotel.
4. Events taking place in restaurant so could only order room service.
5. Food bill did not include 20% discount, we queried and were promised it would be reduced, however it was still there at checkout 3 days later. It was eventually removed.
6. Lift kept breaking down, which was a little irritating.
7. Noisy neighbours and thin walls meant we were kept awake into the early hours a couple of nights.

As I said above, none of these ruined the holidays. There is just a little way to go with this hotel in terms of getting the service to the right level to get a 5 rating.

Would go again, but would be more demanding. We tend to go with the flow when on holiday.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RossiBoutiqueHotel, General Manager at Rossi Boutique Hotel & SPA, responded to this review, February 6, 2013
Dear David,

Thank you very much for the hotel review and extended comments. I appreciate your structured suggestions; they are clear and pointing to the right aspects.

I apologize for the incident with the restaurant bill, please remind me about it on your next stay, we will deduct it from your hotel bill as it had been promised. We have been going through some turbulence regarding housekeeping department, where we have recently changed top managers. As we commented to some previous reviews, we needed some time to settle newcomers and reconsider routines.

I hope that our elevator stubbornness did not ruine your impression. We have one of the safest elevator models, but it was the time to routinely service, and it was a bit sensitive to electricity strain.

Thank you for your review and pointing the improvement directions. We will do our best to succeed in these aspects.

With best regards,
Sergey Bulzov
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rossi Boutique Hotel & SPA

Property: Rossi Boutique Hotel & SPA
Address: Reki Fontanki Emb., 55, St. Petersburg 191023, Russia
Location: Russia > Northwestern District > St. Petersburg > Nevskiy
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #24 of 344 Hotels in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rossi Boutique Hotel & SPA 4*
Number of rooms: 50
Official Description (provided by the hotel):
Boutique Hotel Rossi is situated beside the Fontanka River amidst impressive architecture ensemble of Zodchego Rossi Street, within 5 minute's walk of Nevsky Prospekt, the Alexandrinsky theatre, the Gostinny Dvor shopping mall and the Metro. Every room has its own unique design and fully equipped for comfortable stay: individual air-condition, flat screen TV set, safety box, minibar. Free Wi-Fi internet access is available in every room of the hotel. ... more   less 
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