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All reviews nevsky prospect great location rooms are small within walking distance air conditioner few minutes walk central location top floor english city petersburg metro dispenser sightseeings museum
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Reviewed October 19, 2016 via mobile

I was booked into this 3 star hotel as part of a group tour. As a single traveller I am accustomed to getting the worst room available but thought that as part of a group it might be different.

It wasn't the worst room.....other people on the tour had tinier rooms....but they could at least get into their rooms comfortably.

I had to navigate the room door, bathroom door and closet door carefully each time I left the room . I was wrapped in the shower curtain as I tried to wash myself.

Then there were breakfasts and dinner. There was no real difference and I am certain the food was recycled from meal to meal. And as for the breakfast buffet.. one morning the hot offerings were white rice, buck wheat, pasta, potato and powdered eggs. Of course you'd be lucky to get that. Between 8 and 9am the supply of food, cutlery and crockery was inadequate .

And then there was the access to my room.

Date of stay: September 2016
Trip type: Traveled solo
3  Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Татьяна Б, Quality Manager at Nevsky Hotel Grand, responded to this reviewResponded October 24, 2016

Dear Guest,
Thank you for staying at the Nevsky Grand Hotel and for sharing your experience. Your opinion is very important to us. We feel sorry that your expectations practically were not met. All your comments about breakfast and dinner were brought to the attention of Director of the restaurant for further actions and improvements.
Nevertheless we hope that you enjoyed your visit to St. Petersburg and loved our beautiful city.
Yours sincerely,
Tatiana Berkova, Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2016

We stayed at the Nevsky Grand, in one of the best by-lanes of Nevsky Prospect in the 2nd-3rd week of October, 2016. the lane is like a little boulevard styled. And what a location... Fantastic.

The reception of the hotel is on the first floor while the restaurant on the ground-floor. The Front-Desk is always buzzingggggg with guests. Its shows that the Hotel is popular and I hope it remains that way.

We had booked for a Suite Room and were given 212 on the Reception's floor itself. Room was very good. Only confusion is whether Suite are located besides "staff-room" and the website showed a different design of the Suite room. Notwithstanding, the room was very good. It had a Jacuzzi and Sauna and comfortably accommodated 3 of us.

The restaurant is busy in the mornings with more or less ample choices. Inspite of being as strict vegetarian, there were choices.

There is nothing better for the hotel than its location. Excellent. Even a Strip-Bar is located little away from the hotel. High Fashion shops and a Mall, DLT, is there alongwith 24 hours provisions shops.. All in the lane.

Strongly Recommended. Thumps-Up

Date of stay: October 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Vikrant J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Татьяна Б, Quality Manager at Nevsky Hotel Grand, responded to this reviewResponded October 24, 2016

Dear Guests,
We appreciate that you took your time and trouble of sharing your experience about your stay at the Nevsky Grand Hotel. Thank you very much for all your warm words about us. Our suites are different on each floor and when the occupancy is not very high we offer our guests to choose.
Thank you one more time and we hope to see you again among our customers.
Yours sincerely,
Tatiana Berkova, Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2016

Single room manages to accommodate you and your suitcase. On the good side, that is because of the rather large bed. The bathroom is not the smallest I've seen, but there is very little space for your toiletries. Funnily, sharging your tablet while laying on the bed is best done using the bathroom sockets.

Good windows, no noises from the outside, but all neighbours and the corridor traffic may keep you awake. I was bitten in the legs and arms and back by insects, hopefully those mosquitos that flew in through the open window.

Friendly staff at the reception and breakfast room. Ok breakfast, but it was difficult to get plates and cups etc.

Room tip: Well, accept nothing in the first floor, close to reception
Date of stay: September 2016
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
4  Thank HarriHirvela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Татьяна Б, Quality Manager at Nevsky Hotel Grand, responded to this reviewResponded October 24, 2016

Dear Guest,
First of all thank you for staying at the Nevsky Grand Hotel. Your comments are very important to other travelers and to us. We were pleased to learn that in general you were satisfied with your choice. It is very kind of you that you made a special mention about our staff. Due to the wet climate of St. Petersburg we do have have some mosquitos problems from time to time in the whole city, we provide special antimosquitos tablets to plug in (available in each room) and that helps even with an open window. We feel sorry that you experienced these problems.
Thank you again, your feedback is very constructive.
Yours sincerely,
Tatiana Berkova, Quality Manager

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Reviewed October 2, 2016

We booked through a tour Company. They booked a standard double room. It was clean, but tiny, and the bathroom was impossibly small. The shower Eas a climb in cubicle, and my husband being 6 foot 4 could barely fit into it. We asked to be upgraded, and we're happy to pay more, but the hotel staff at reception we're not helpful or friendly at all, and said we had the largest room there was. We later found that there were Superior Double Rooms that were much better. The location however his fantastic.

Room tip: Ask for a Superior Double or a room with two single beds. They are much bigger than the double standard which are poky and small.
Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank Greta L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Татьяна Б, Quality Manager at Nevsky Hotel Grand, responded to this reviewResponded October 6, 2016

Dear Guests,
We appreciate that you took your time and trouble when sharing your experience about a stay at the Nevsky Grand Hotel. All our standard rooms are different, we also have renovated rooms with modern shower cabins. Our staff usually do their best to make guests' stay comfortable. During the high season we don't have a possibility to change one room to another, we feel sorry that your expectationse were not met.
Thank you for mentioning the job well-done of our room maids.
Yours faithfully,
Tatiana Berkova, Quality Manager

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Reviewed October 1, 2016

Great location and ideally located near all the major sights. Breakfast very rushed with help from the regimented staff. Apart from this no complaints. Would stay again as the reception staff were great and offered to help with visa next time round.

Date of stay: November 2015
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Suzie2108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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