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“A very nice hotel - but the food...!”

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Holiday Inn St. Petersburg Moskovskiye Vorota
Ranked #60 of 351 Hotels in St. Petersburg
Birmingham, UK
Level 5 Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“A very nice hotel - but the food...!”
Reviewed September 14, 2013

I stayed here for four nights as part of a tour.

The hotel is in a good location, close to a Metro station and with a supermarket next door, but it is not in the centre of St Petersburg so to see the sights you will have to travel.

It is a big hotel, so Reception can be very busy at times. My room was very good, with a comfortable bed and well equipped bathroom. The air conditioning was excellent. The staff were unfailingly polite, charming and helpful throughout, and I cannot fault their commitment and service to guests.

The breakfast buffet was excellent and, whilst I don't eat a cooked breakfast myself, the cooked food looked and smelled fine. However, the dinner buffet in the Rodchenko Restaurant was dreadful - the food was unappetising, largely tasteless and served lukewarm; this was particularly worrying as it was not obvious how long the food had been left there. I don't know why the hotel failed so abysmally with this - I have stayed in many Holiday Inns and have never had this experience before. If this could be put right then I might stay here again in the future.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happy_bird_11, General Manager at Holiday Inn St. Petersburg Moskovskiye Vorota, responded to this review, September 27, 2013
Dear Valdy,

I was very upset to read your comment about food on a lunch buffet.
We are a congress hotel and serve lunch daily for up to 1000 guest. Volumes of prepared food are so big that we physically can't have something not fresh.
I've forwarded your review to our Executive chef, he will strengthen quality control.
And I promise you with all my responsibility that your next visit you will not be disappointed about our food quality.
With best wishes,
General Manager
Eugenia Danilikhina
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dorset
Level 4 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 11, 2013

Very nice hotel indeed. Staff were very pleasant and helpful. As a single traveller I was very pleased with my nice big room, I thought being able to have a choice of pillow was a nice touch although I was happy with the ones I had. Very clean bathroom, lovely shower with toileteries supplied. Tv, fridge and minibar in the room. I couldnt access the Internet on the fourth floor but it was free in the public areas. Its a busy hotel, popular with tour groups, so a lot of people coming and going, nevertheless the standards were very good. The hotel had a gym and spa but i didnt use these. Breakfast was excellent, self service with every type of food you could wish for. Dinner was also self service with soups, salads, three or four different meat or fish dishes and a good choice of vegetables. Nice selection of deserts & fruit. There is a supermarket next door and to the right of the hotel, the metro station is just a few minutes walk away, four stops take you right to the main cultural area of the city.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DorsetNomad49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 5 Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 11, 2013

There's nothing wrong with the infrastructure of the hotel (except at breakfast - see below) and the location is pretty good only 4 metro stops from Nevskiy Prospekt but the staff are poor at this hotel in all aspects except at the reception desk. Room cleaning was patchy and waiting and bar staff all seemed disinterested. I much preferred eating at Studio Pizza round the corner for decent food and service.

If you are a fan of rugby then look no further than the breakfast area. There were scrums everywhere in peoples attempts to get their food. It was very overcrowded and needs better organisation.

  • Stayed August 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EKT&ADT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn St. Petersburg Moskovskiye Vorota, responded to this review, September 25, 2013
Dear EKT&ADT,

Thank you for taking the time to review our property. It's nice to hear that you liked our hotel location. Our hotel is very proud of its level of service, cleanliness and quality of its product. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular the breakfast and staff services. Please accept our sincere apologies for any inconvenience it may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater London, United Kingdom
Level 6 Contributor
327 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed September 8, 2013

I stayed in several different hotel in St Petersburg and I must say the hotel just
another ordinary Holiday Inn hotel. Nothings wrong with the hotel, reception
try to be very friendly despite they must welcome a lot of different group at the same time.

Room is clean but very standard. Also the breakfast.

Location, no... its not located in the tourist area. A supermarket nearby as well as bank for
money changer because exchange money machine was broken when I was there.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gregorius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happy_bird_11, General Manager at Holiday Inn St. Petersburg Moskovskiye Vorota, responded to this review, September 10, 2013
Dear Gregorius,

thank you for your positive review.
I hope to see you in our hotel again and I hope you will visit places which are really special in our hotel - restaurant of Russian & Soviet cuisine, steakhouse (one of the best meat restaurants in our city), restaurant of panasian cuisine or night club&restaurant. These outlets make our hotel very unusual.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 5, 2013 via mobile

Clean, nice, beautiful night with special service for Just Merried,personal was helpful. Room is clean, big and bathroom is comfortable (we just get room 14 on the 14th flor) number 13 do not exist :)))) just breakfast can bee a little better. Thank you ....

Stayed October 2012, traveled as a couple
Helpful?
Thank Jdiver72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Split-Dalmatia County, Croatia
Level 6 Contributor
562 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed August 22, 2013

Large hotel in St Petersburg, well located and quiet
Rooms are large and clean
Bathroom Are well equipped
Large choice for the breakfast but the room is very noisy (specially if there is a group)
Mini gym available with few machines
Staff very well trained with good english and eager to help you
Price range is acceptable according to russian standard
There is a night club as well

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level 5 Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 19, 2013 via mobile

Good hotel, good breakfast, nice room.. they have minimarket beside the hotel.. and also good pub .. friendly staff.. but when they have a lot of group, you will be waiting for lift little bit long.. around 15 minute.. in fact they already have 6 lift..can imagine that? And for bus they have 15 minute free of parking, else you must pay.

Stayed August 2013, traveled on business
Helpful?
1 Thank Bagus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn St. Petersburg Moskovskiye Vorota

Property: Holiday Inn St. Petersburg Moskovskiye Vorota
Address: Moskovskiy Ave., 97A, St. Petersburg 196084, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Suites Wheelchair access
Hotel Style:
#30 Business Hotel in St. Petersburg
#43 Luxury Hotel in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn St. Petersburg Moskovskiye Vorota 4*
Number of rooms: 557
Official Description (provided by the hotel):
The Holiday Inn St. Petersburg-Moskovskye Vorota in Russia is a brand new hotel and conference centre perfectly situated in the central part of the city, on Moskovsky Prospect connecting the city centre with Pulkovo airport. With the Moskovskye Vorota metro station across the road, the hotel is only 4 stops from all major attractions: the Hermitage, St Isaac s Cathedral, Church on the Spilled Blood, the Russian Museum, the Peter & Paul Fortress and the Mariinsky theatre. The hotel is approx. 20 min. by taxi from the Pulkovo Airport and also 20 min. by metro from the Moskovsky Railway Station. Downtown businesses are minutes by car while others are just within a short drive! The Holiday Inn St. Petersburg-Moskovskye Vorota hotel has 557 spacious Standard, Executive, Deluxe rooms and Suites. All rooms come with great beds, an in-room safe and high-speed internet access. The Congress Hall holds capacity for up to 1000 people. It includes 13 meeting rooms and a special banquet Restaurant; ideal for any type of event! On-site restaurants include: Steak House Korova, Chernikov Fusion and the Rodchenko Bar in the lobby. The Holiday Inn St. Petersburg-Moskovskye Vorota hotel offers Business Centre services and an on-site Health & Leisure. In case you come by car, the hotel provides a large parking! ... more   less 
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Also Known As:
Holiday Inn St. Petersburg Moskovskye Vorota Hotel St. Petersburg

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