I gave this hotel a postive review after my stay in March, and based on that experience booked and stayed again over the last week. However there were a number of issues during my recent stay. First the courtyard has improved with the centre building being rebuilt. On checking in, I again found the staff friendly with excellent English, however the first problem occurred. I had booked, and paid for a double through an agency in the UK, but hotel stated the booking was only for a twin. At this time I do not know who's error this was. I then found the lift was not working which was not a major problem as we were on the flowest level of rooms (2nd floor). I did speak to the staff who advised it would be fixed Mid November. The room was small but clean and adequate. The next problem was that I was unable to connect to the internet. I could connect to the hotel wi fi system but not the internet through two browsers I use. I continually spoke to staff and was advised intially because it was a weekend it could not be fixed and then it was fixed and no explanation could be given for it not connecting (internet) with my laptop. They did mention some other customers had problems. On my previous stay I had no problems connecting, and on arriving home found my laptop to be working OK. One of the main reasons I booked this hotel was because of wi fi, and although they do offer a PC to use, I do not feel it is acceptable for it to remain out of use for 6 days. In relation to the rest of my stay, the breakfast is sufficient, the hotel's location is very good, and throughout the staff were helpful. In summary I really think the hotel should attempt to resolve the problems detailed in a more efficient manner, I accept the hotel is good value but any of things detailed could ruin what should be a pleasant stay, as for me I am visiting SPb in the near future and will consider other options. One final tip, try the Georgian Restaurant next door, it is excellent!
- Official Description (provided by the hotel):
- The name comes from the address, No 5 Moika Riverfront, and the hotel is right in St. Petersburg's historic cultural centre. Nearby there's the multi-coloured Church of the Resurrection, popularly known as the Church of the Saviour on the Blood. From the hotel it's only a five-minute walk to Palace Square and the Hermitage. The city's main thoroughfare, Nevsky Prospect, with its museums and glittery Parisian-style nightlife is less than ten minutes away. Definitely worth a visit is right on Moika, the Pushkin Museum, which is situated in Alexander Pushkin's last home. The Hotel Moika 5 has 24 rooms in three categories-18 standard rooms, 2 superior rooms and 4 suites with sauna and Jacuzzi. All rooms in the hotel come with television, phone, room safe and WiFi Internet. The four well-designed suite-rooms are split level and have air conditioning. Breakfast is also complimentary in the hotel's ground-floor cafe. Also worth a look is the hotel's own art gallery, constantly replenished with exhibits of work by local artists. Guests can have their choice among any or all of the hotel's many standard services, such as visa support, registration for only 190 roubles and a car and driver to and from the airport or railway station. There's a laundry and dry cleaning service, a choice of cars with drivers, experienced interpreters in any language and tickets for airplane flights or journeys by rail. ... more less
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- Also Known As:
- Nevsky Hotel St Petersburg