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Reviews (261)
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All reviewsbreakfast roomfourth floortea and coffeenevsky prospectfriendly small hoteltaxi fareperfect locationshort walkpalace squarerooms are cleanfiltered waterold buildinghotel is locatedinternet connectionisaac cathedralreception deskvisit st
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Reviewed August 24, 2010

I had been at Herzen House hotel in a business trip. The company booked the room for me, and it turned out that I'd got superior room instead of standard. The room was spacious, it was located in the corner of the building at the 2nd floor, there were some 4 windows with thick curtains and blinds on them. There were free Wi-Fi, the full-sized fully equipped bath, LCD TV on the wall, very cozy light and huge comfortable bed. The breakfast was tasty, however once or twice during our stay we had to get out very early and ask staff to get our breakfast early too. Staff offered us lunchboxes with our breakfast instead and that was very convenient. Location of the hotel is very central so it is very convenient for both business and leisure travellers. However it appeared not to be very cheap due to location and quality.

  • Stayed: November 2009, traveled on business
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2  Thank heavyrail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2010

We stayed a week during a very hot spell and found the room clean and comfortable, though very small. As there were 3 of us, we had asked for a bigger room and were told we had the biggest. Found by chance on our last day this was not true, which was our only reservation about the staff's helpfulness. Adequate breakfast, but superb location. Excellent value in an expensive city.

  • Stayed: July 2010, traveled on business
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1  Thank Pamela1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nataliaspb, General Manager at Herzen House Hotel, responded to this reviewResponded August 2, 2010

Dear Pamela1987,

Thank you very much for your warm review.
Sorry we could not offer you bigger room during your stay, cause hotel was fully occupied. When Reception sends confirmation directly to the Guests, we always inform that hotel rooms vary in size according to the historical architectural features of building.

I appreciate your assistance and would like to invite you back to Herzen House Hotel whenever your travels bring you to St. Petersburg.

Sincerely,
Natalia Stepanova
General Manager
Herzen House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2010

Superb location nearby heremitage makes this place worth to take a shot. Although rooms were quite small there was everything you could need. Staff was really friendly and their english is not fluent but good enough to make your point. Breakfast was amazing.

When coming back into St.Petersburg this would be my first choice.

  • Stayed: December 2009, traveled as a couple
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Thank JuhaU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2009

Herzen House is on the top floor of a largely anonymous building, with another small hotel occupying the floors below. I arrived late in the evening and at first sight felt somewhat bemused. For security reasons the door is locked and it is necessary to take the lift up to the fourth floor before reaching the hotel. The rooms are small but adequate, clean with ample hot water and towels and with access to foreign language speaking channels on the TV. There is free WiFi. The buffet breakfast was limited but reasonable. What really made the difference to how I felt about this hotel was the charm and helpfulness of the staff and the actual location. The hotel is only a few minutes walk from the Hermitage and the main thoroughfare of St Petersburg and offers exceptionally good value for money. There are any number of coffee shops, restaurants and bars in the locality which range from very expensive to the inevitable fast food chains. During the day the city looked somewhat grey in the October light, but at night it is lit up and the bridges across the river throw light all along the water. The staff all spoke fluent English and were happy to help with advice about directions, opening times of museums and churches and both ordered taxes and agreed on the price in advance. This was welcome as the taxis are not metered. There was also a complimentary bottle of sparkling wine and two glasses in the bedroom when I arrived. I was working during my short stay but I found time to visit the Hermitage which was wonderful as well as several of the more famous churches. The Church of the Saviour on the Blood is notable for its flamboyant exterior and inside is covered with mosaics. However, what I enjoyed the most was Kazan Cathedral on Nevskiy prospekt. It is a place of worship for Orthodox Christians, and each morning at 10 am there is a daily service which is sung by the choir. If you enjoy choral music, or are interested in the Orthodox Church, it is well worth a visit.

  • Stayed: October 2009, traveled on business
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1  Thank Finn97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2009

At the perfect location this hotel is situated close to everything and for a fraction of the hotels 5 minutes walk away on the high street. The staff is on call 24 hours and speaks good english (which seems to be quite rare in Russia). This hotel works good for a disabled in wheelchair as well, but the rest of the town is not very handicapped friendly, but we managed just fine anyway - everyone is very eager to help. Hotel did not have their own restaurant but a lovely breakfast buffé and lots of restaurants close and even next doors.

We would absolutely choose this hotel for our next visit in this lovely city!! Highly recommended!

  • Stayed: October 2009, traveled as a couple
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Thank Maya_at_work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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