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City Hotel Comfitel
Ranked #254 of 361 Hotels in St. Petersburg
Reviewed December 7, 2012

Pros:
- Real budget offer
- Clean
- Breakfast included
- Just three stops away from Nevsky Prospect and Moscovsky Railway Station, by public transport: tram or bus

Cons:
- Five story building with no elevator, be aware
- Magnetic door lockers malfunctioned occasionally
- Room equipment was partially damaged
- Bath room doesn't have tube or floor heating
- No minibar
- Cafe's food is horrible, the kitchen smell is everywhere
- Noise proof required, road traffic is too intensive
- No air conditioning, window opening would be useless due to noise (above) and dust
- Heating doesn't have manual temperature control

Room Tip: Quieter rooms with rear yard view only!
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  • Stayed: December 2012, traveled on business
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1  Thank Senya_The_Chief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 - 13 of 86 reviews

Reviewed September 24, 2012

Good location as it is just 6 minutes from Metro "Obvondy Canal" and just walk straight along Ligovskiy Prospekt. We live here for 7 nights. It is close to many attractions on foot or a few stops by Metro to city or other islands. The overall service at Reception, Breakfast-serving staff and Cleaning staff are helpful and very good. It has around 30+ rooms, and a Separate Whole building ( 5 storeys) as the hotel.

There is always a staff member at Reception who can converse with customers in English, and can unerstand our English. They help us with the Registration as it is the requirement in this country and act promptly.

The breakfast is OK and we have hot foods like sausages, scrambled eggs... ; corn flakes, ham, cheese, bread and cakes, drinks, .. and always Refill. The room service is good and the cleaning maids keep our room clean and tidy. The room is spacious, nearly 18 square metres and the Bed in our Double room is very large. The air conditioner runs well and keeps us cool all the time. As we have good sleep and plentiful foods for the breakfast, we feel energetic every day when we travel by Metro or train or bus to various attactions, like Hermitage, Winter Palace, Peter and Paul's fortress, Cruiser Aurora, Peterhof for Summer Palace, and many cathedrals and museums. We can do so many sightseeing tours in the whole week, besides our time spent in meeting with our Russian business partners in Saint Petersburg.

The only drawback is having no lift. As long as our baggage is not heavy and since each Step in the staircase is wide, thus we do not find it difficult in taking the baggages up. There is a big supermarket in the same buliding as the Metro ( Obvodny Canal) and we can buy all foods and products easily at reasonable prices.

Overall, we enjoy our stay in this hotel with respect to its Service, Spacious Standard Double-Room's size and good cleaning, and plentiful Breakfast with frequent Refill, ..... It is Value for money for such competitive hotel price.
Definitely, we will come back to this hotel when meeting with our Russian business partners again in a few months' time.

Room Tip: Rooms on upper few floors and facing the courtyard are quieter
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  • Stayed: September 2012, traveled on business
    • Value
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2  Thank T S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfitelHotelGroup, Guest Relations Manager at City Hotel Comfitel, responded to this reviewResponded December 4, 2012

Thank you so much for such a wonderful and full review! We are always very pleased when the guests return to us again and again. We will try to work even more hardly that your opinion about our hotel will never change.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2012

Terrible, terrible, terrible... where do we begin?

Positives: relatively close to metro (10 mins walk, approx); better than sleeping on the streets (just about).

Negatives:

Filthy rooms (we paid in full, otherwise would have cancelled second stay during break- fortunately one night, so we stayed in two different rooms) with soiled carpets (can they not clean them?); inadequate, uncomfortable beds with disgusting pillows with black stains from saliva and God knows what else (!); mould-ridden fridge (that is nice and warm); mouldy bathroom that was dirty, with poor quality towels provided (good, if you want to exfliate while ou dry off!); basic breakfast that we ate only once - that was enough; and, to top this all off, RUDE and surly staff, totally unhelpful. We booked a train to Moscow at 6:45am, asked for alarm call but they forgot - just as well we woke, as we pre-paid our tickets and they had been expensive.

Dreadful hotel, one of worst we've stayed at in Europe and we've stayed in many. We were not guests; we we're an inconvenience. Noisy rooms at front - our booking said 'courtyard view' but both times we were given rooms at the front. Why? "None available."

AWFUL experience. But, St petersburg was lovely!

  • Stayed: June 2012, traveled as a couple
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5  Thank BenjaminBreeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

  • Stayed: May 2012, traveled as a couple
    • Value
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Review collected in partnership with Easytobook.com
Thank Alex T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 5, 2011

Pros: This hotel is relatively close to the airport. Also, the price was competitive and the staff were sometimes helpful. Cons: The air conditioner did not work because there was no outlet to plug it in and no extension cord to reach existing outlets. I opened the window hoping to get fresh air - big mistake - mosquitos. I was on an upper floor […] and there is no elevator. The refrigerator did not work properly. Food was still warm. The carpet was dirty and threadworn. Water was slow in draining from the bathtub, so I showered in ankle deep water. The rooms were not well insulated for noise. At three AM I was woken up by two drunks and a woman talking loudly in the hallway and in their room. The breakfast consisted of baloney, cheese, "hot dogs," bread, a small number of pastries, yogurt, juice, and coffee. The yogurt tasted like it was put out repeatedly. The food was not replentished so that if you went down to eat later in the morning , there was very little to choose from. The neighborhood is poor compared to other neighborhoods in St. Pete. Also, unless you know how to use the metro, you will find it difficult getting from the hotel to other parts of the city. My advise: stay here if you must catch a flight latter in the day, will be driven to the airport between the hours of 6 AM and 8 PM, and do not wish to pay a large amount of money for a one night stay to catch a flight out of St. Pete. There is at least one hotel that is much better than this one and is closer to the airport, but it is also much more expensive. I would avoid this hotel if you want to stay more than one night in St. Pete. - e.g. tourism.

Room Tip: Do not stay here.
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  • Stayed: August 2011, traveled solo
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1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfitelHotelGroup, General Manager at City Hotel Comfitel, responded to this reviewResponded December 7, 2011

We thank you for your feedback, as your opinion is very important for us.
We're sorry you were so disappointed with your stay. It's difficult to respond to specific complaints when we can not solve these problems at the hotel. Only one we can offer for you to stay in our hotel next time with free room upgrate and free transfer to the airport as a present from our Hotel. it is minimum we can do for you. We are very sorry for inconvenience caused.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2011

the place is not bad but it would not be my first choice. This means that there is everything you need but all things are a bit old and not of high quality. The toilet is old and water makes noise when neighbour is using the shower (at least in room 301, you can still manage to sleep). There is not elevator (third floor is ok still). The staff does not talk good english (but you are in Russia after all) although it is friendly, nice and helpful when you need. Room's fornitures are a bit old and not really fresh. the rooms are very very large and bright anyway. The breakfast was the worse I had (milk, yogurt and simple packed croissant, some cereals). The worse aspect of the place is the location. It is not in the periphery in a large metropolis such as St.Petersburg, but it is not even in the centre. To go to Hermitage you need to take two busses. This is ok, they are direct and very frequent but at rush hours you might get the traffic jam. Let's say in 20-25 minutes you are at the hermitage. The price is good after all.

  • Stayed: August 2011, traveled with family
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Thank tunion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfitelHotelGroup, General Manager at City Hotel Comfitel, responded to this reviewResponded September 25, 2011

Thank you for your feedback. Your opinion is very important for us. All rooms of category, you stayed in, will be completely renovated in 2 months. Other categories of rooms (Standard Double/Twin and Standard single) were renovated in 2010.
We are looking to welcoming you next time to our hotel.

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Reviewed June 24, 2011

The hotel is a bit out of town centre but well served by bus services and it's only a 5 minute walk to a brand new Metro station. There are no good restaurants in the vacinity and the breakfast was limited and lacking in variety. However the staff were very friendly and the bedrooms were clean, comfortable and modern with all necessary facilities. At the price charged we could not complain. There is no lift so try & get a room on lower floors (preferably at the back as the busy road outside is noisy all night long!)

JIM Mc.

  • Stayed: June 2011, traveled as a couple
    • Value
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Thank McCormacks_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfitelHotelGroup, General Manager at City Hotel Comfitel, responded to this reviewResponded September 25, 2011

Thank you for your review.
Unfortunately, our property does not have a lift, because the hotel is located in historical building. To avoid a misunderstanding with guests, we added this detail to all decsriptions of our hotel.
Thank you for your kind words about our service, staff and rooms. We will be happy if you will stay at our hotel next time, you will be in Russia. You are welcome!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about City Hotel Comfitel

Address: Ligovskiy Ave., 249, St. Petersburg 192007, Russia
Location: Russia > Northwestern District > St. Petersburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #254 of 361 Hotels in St. Petersburg
Price Range: $22 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City Hotel Comfitel 3*
Number of rooms: 33
Official Description (provided by the hotel):
City Hotel Comfitel is located in the business and historical part of the city, on Ligovsky Avenue in walking distance to metro station Obvodny channel. The hotel is distinguished by it’s proximity to Moskovsky Rail Terminal and easy reach, also by public transport, of Nevsky Prospect, the city main thoroughfare. The convenient location guarantees easy access to business and cultural centers of Saint Petersburg. The main distinctive features of Comfitel hotel are the close vicinity to the main sights and traffic routes of the city, quite inner courtyard which provides a comfortable and quiet stay in the center of a megalopolis, cozy and comfortable rooms and attentive staff. There is cafe on the first floor of the building. Here you can order any dish right to the room, or spend wonderful evening in warm atmosphere. You can choose a wide range of light meals as well as full dinners. The hotel also has a small free parking for hotel guests. The hotel has 33 rooms of three different types, designed in an original style. The rooms are furnished with modern furniture, air-conditioning, telephones, TVs and mini-refrigirators. ... more   less 
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