We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family trip for our son's wedding”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel St. Petersburg Centre
Ranked #41 of 357 Hotels in St. Petersburg
Certificate of Excellence
Reviewed March 7, 2014

The Hotel was vey clean, the food was very good, and the staff were exceptionally kind to us. My husband and I arrived in St Petersburg with no luggage (lost for 24 hours in transit). The staff gave us toiletries, bath robes, slippers and lots of little things to make our arrival less stressful. The following day they contacted the airport and ensured our luggage (including our son's wedding suit!) arrived safely at the hotel. Excellent customer service.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IsabelS650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded March 12, 2014

Dear Isabel!

Thank you very much for your kind comments. Positive feedback from satisfied guests is our greatest reward. I would like to mention that apart from all our customer service trainings, from the very beginning we try to build our team, attracting the people who have very strong natural disposition to hospitality.

It was a pleasure for us to be at your service and we look forward to welcoming you to Novotel St. Petersburg Centre again soon!

Best regards,
Afanasyeva Natalia,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,243)
There are newer reviews for Novotel St. Petersburg Centre
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

249 - 255 of 1,243 reviews

Reviewed February 23, 2014

Nice location and value for money more than acceptable.
rooms are clean and the service efficient . BUT a very negative aspect is that smoking is still permitted in the hall of the hotel and in the bar at the lobby: that gives the hotel an aspect back of 10 years!

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pippo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded February 25, 2014

Dear Guest!

We appreciate your feedback and we are happy to hear that you enjoyed our central location and found our service efficient. Thank you very much for your positive comments.

In relation to smoking in the bar area I would like to apologize for the inconvenience caused. I need to mention that our restaurant zone is absolutely non-smoking.

Wishing you all the best and looking forward to welcoming you next time.

Best regards,
Afanasyeva Natalia,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014

Its an ok hotel. Rooms are quite small though and the toilet is split from the rest of the bathroom which is just a bit weird. The lifts are quite slow and I was lucky to be in the same side hotel as breakfast etc as the other half of the hotel it a bit of a trek.

Bar service was patchy.

Breakfast is the best bit.

  • Stayed: February 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Businesstravellerr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded February 24, 2014

Dear Guest!

We appreciate your feedback about your recent stay at Novotel Saint-Petersburg Centre. Your opinion is very important for us, as the well-being of our guests is our primary concern.

We are very sorry to hear that there were a few points that you disliked in our hotel. However it a pleasure for us that you enjoyed breakfast.

Thank you for staying at Novotel St. Petersburg Centre and we are looking forward to seeing you again during your next trip to St. Petersburg.

Best regards,
Afanasyeva Natalia,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

We stayed at the Novotel, for 5 nights and the overall stay was more than good ,nearly to excellent .
If you are looking for luxury than dont go but if you are looking for clean, professional , well trained staff in a very good atmosphere than must go .
very convenient for visiting the city ,parking place ,near all main point of interest
perfect

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank camelia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded February 20, 2014

Dear Guest!

We are very happy to receive such a positive feedback about your recent stay at Novotel Saint-Petersburg Centre. We appreciate your kind comments and please rest assured that we will continue to keep great and cozy atmosphere in our hotel at all times and make your stay comfortable and pleasant. Positive feedback from satisfied guests is our greatest reward - thank you very much.

I hope we will have a pleasure to welcome you back to Novotel St. Petersburg Centre soon.

Best regards,
Afanasyeva Natalia,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014 via mobile

Hotel split into two buildings. Not enough lifts for the number of rooms. If you are in building two after midnight you need to enter building one and cross on one of the room floors. The rooms were okay way too hot and mine had a nice glow from the Novotel sign. Not helped by the fact I was here in Jan when it's darker for longer. Had to turn off radiators and air con to cool it down.
The staff were very helpful and the team behind the bar lovely. Great location to Nevsky Prospect for bars, restaurants and sights. The smoking in the bar area was a little too much they need better extractor fans or something. The only non-smoking spot is the chairs next to the bar. They should just pick a side of the bar and make it no smoking. Great car service from the front desk. English speaking drivers and not ripped off too much.

Stayed: January 2014, traveled on business
1  Thank Lods76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded February 13, 2014

Dear Guest!

Thank you very much for taking time to give us such detailed feedback about your recent stay at our hotel. We are meant to offer you the best quality service, so your opinion is very valuable for us.

I am very glad to hear that you liked the location of our hotel and appreciate your kind words about helpful staff. Your positive comments will be shared with our hotel team. Inspired with this one, we assure you that we will continue to deliver great service at all times. In relation to smoking in the bar area I would like to apologize for the inconvenience caused.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you to Novotel St. Petersburg Centre again soon.

Best regards,
Afanasyeva Natalia,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

I stayed here for 2 nights and would definitely stay again because of the excellent service and great location. The hotel is relatively modern - comfortable rooms, very clean and cosy. The staff are excellent and always attentive. The hotel is conveniently situated 5 minutes walk away from a metro station and 2 minutes from a bus stop that has frequent services to the city. The complimentary breakfast was excellent with a very large offering of local and western food. Artur at the front desk kindly provided a late check out for 3pm due to a late flight departing St Petersburg and spent over 15 minutes providing his suggestions for our final day in this city. I highly recommend this nice hotel.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aero_dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded February 10, 2014

Dear Guest!

It is a great pleasure for us to receive your positive feedback about our hotel. Thank you so much.
I have shared your comments with the team, especially with Artur, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Please, be assured, that your positive feedback is a great mean of motivation for our team. We are glad to hear that you enjoyed our central location and I hope you have made a nice tour to the major city attractions.

One more time thank you for sharing your opinion, it is very important for us. Wishing you all the best and looking forward to welcoming you next time.

Best regards,
Afanasyeva Natalia,
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

I can only recommend this hotel as an excellent business hotel (including all the necessary facilities) and as a leisure hotel. Friendly and helpful staff, modern bar, very tasty dishes in the restaurant as well as nice and quiet rooms. Furthermore, it is located perfectly in the heart of St. Petersburg with the main street Nevsky Prospect, the Neva and numerous sightseeing attractions only a few steps away (you can do everything by walk). I had a great stay!

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Texas-Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded January 28, 2014

Dear Guest!

Thank you very much for your positive feedback and for sharing your mind with others! We strive to provide quality accommodation and great guest experience, therefore your opinion is very important for us. Your review serves as a greatest motivator to Novotel team and I am delighted to read that you had such an enjoyable stay with us.

We were more than happy to welcome you here, and we look forward to seeing you again.

Best regards,
Afanasyeva Natalia,
Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these St. Petersburg hotels
Vladimir
Crowne Plaza St. Petersburg - Ligovsky
Crowne Plaza St. Petersburg - Li...
#13 of 357 in St. Petersburg
905 reviews
Nevsky Forum Hotel
#16 of 357 in St. Petersburg
748 reviews
Ibis St. Petersburg Centre Hotel
#64 of 357 in St. Petersburg
1,252 reviews
Show Prices
Show Prices
Show Prices
Nevskiy
Akyan St.Petersburg
Akyan St.Petersburg
#11 of 357 in St. Petersburg
547 reviews
Park Inn by Radisson Nevsky St. ...
#67 of 357 in St. Petersburg
1,043 reviews
Nevskiy
Golden Triangle Hotel
Golden Triangle Hotel
#22 of 357 in St. Petersburg
718 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel St. Petersburg Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel St. Petersburg Centre

Address: Mayakovskogo St., 3A, St. Petersburg 191025, Russia
Location: Russia > Northwestern District > St. Petersburg > Nevskiy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in St. Petersburg
#31 Luxury Hotel in St. Petersburg
#43 Family Hotel in St. Petersburg
#53 Business Hotel in St. Petersburg
#74 Romantic Hotel in St. Petersburg
Price Range: $74 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel St. Petersburg Centre 4*
Number of rooms: 233
Official Description (provided by the hotel):
The Novotel St. Petersburg Centre, a 4 star hotel located in the very heart of the historical centre of St. Petersburg close to all main attractions: the Hermitage, Mikhailovsky Theatre, Russian art museum, the Cathedral of Our Lady of Kazan, Summer garden and Marsovo Field. A perfect base to explore the city centre. Relaxing accommodation in quiet surroundings 100 meters away from Nevsky Prospect with its nightlife, bar scene and shopping. Business travelers are catered for with free Wi-Fi Internet, 11 meeting rooms and a business centre. Be indulged at the Cote Jardin restaurant, Intermezzo Lobby bar, and cozy Novotel Cafe. Unwind in our free fitness centre with steam bath. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Hotels.com, Priceline, Agoda, Cancelon, TripOnline SA, Hotwire and HotelQuickly so you can book your Novotel St. Petersburg Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel St Petersburg Centre Hotel St. Petersburg
Novotel Hotel St Petersburg

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing