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“Service is very poor, Location is terrible, Dont bother”
Review of Arbat Nord Hotel

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Arbat Nord Hotel
Ranked #106 of 359 Hotels in St. Petersburg
Certificate of Excellence
Reviewed August 14, 2007

Stayed there for a week in 2007. The hotel is clean. The service is very poor. The location of the hotel - well it is really in the slums (which I think is most of St Perteburg unfortunately) but to Russians it may seem OK. Miles away from everything
Watch out for attempts to get money off you.

  • Stayed: July 2007, traveled on business
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1  Thank normal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 - 43 of 130 reviews

Reviewed July 22, 2007

We stayed in this hotel in July 2007. A piece of my friend's jewellry went missing howeverfrom our hotel room. We do not know who took it. The hotel rooms do not have a safe. The hotel receptionist assured us that this could not happen, and made us feel like we were causing the hotel personal affront by reporting this fact to her. No one from the hotel bothered to contact us of the results of any investigation that may have occurred as a result of our report to them upon us checking out. Which was really disappointing. The hotel and its reception staff was of also of very limited assistance when we wished to file a report with the police. This almost spoiled our stay in St Petersburg, and although the breakfast and the food from the restaurant was very good as reported, but, I cannot reccomend this hotel in view of our very upsetting experience, and wish to put other travellers on notice of our experience.

  • Stayed: July 2007, traveled with family
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3  Thank ETAUST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2007

You get no surprises with the Arbat Nord - it's perfectly fine. Rooms are pleasant and well-maintained. Service is moderately efficient without being memorable... it's all just FINE. But don't expect anything more. It's not great value for money - just acceptable. Breakfast's were pretty good compared to some of our experiences in the Baltics, so extra points scored there! The only notable downside is the slightly unattractive and run-down neighbourhood where the hotel is situated. That said, it should give the traveller a more rounded perspective of life in city St Petersburg!

  • Stayed: March 2007, traveled as a couple
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2  Thank SydneyPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2006

We stayed at the Arbat Nord with other friends for a week in August. It was thoroughly modern, new and clean, quiet, good linens, nice bathrooms, excellent air-conditioning controls, bottled mineral water provided daily, good hairdryer, an iron and board immediately provided upon request, well cleaned daily etc. The second floor is non-smoking, the top floor is mansard (eg low sloping ceilings). The free breakfast was very good with lots of choice, and a few food items were varied every day. We didn't eat lunch or dinner in the restaurant but did have drinks a few times and this was fine. The staff spoke English well overall. The reception staff were very pleasant, helpful and knowledgeable in the (please note this uncommon in Russia) professional Western service-economy manner (except one standard Soviet-service era sneering young female Russian version of Basil Fawlty -- we just laughed everytime we had to deal with her and referred to her all week as Miss Nyet). Restaurant staff were also good. In terms of location, it is not totally central to the main tourist attractions, but only about 10-15 walk to the centre (Fontanka canal side). Re location: solo female travelers who are not used to fairly edgy cities may feel a bit uncomfortable walking to and from the hotel area at night; the neighborhood is in, to use London/New York real estate terms, 'prospective gentrification'. However go a few streets right and left of the hotel and the area improves. I agree with the reviewer who said it is a hotel that is trying really hard -- and doing it very well. We knew many people in other hotels (all in St P for a conference) who had a lot of complaints. We did not. This is a very good place for people on a middle budget. It would be a good middle range hotel anywhere in the world, and in St P where such things are rare it's quite a find.

  • Stayed: July 2006, traveled on business
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4  Thank citytype
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2006

Nice and helpful staff - speaks perfect English. The rooms are clean and well maintained. The hotel is a good 10-15 minute walk from the center of St. Petersburg. I would definitely stay there if I ever come back to St. Petersburg. Just be careful when requesting cab services. I asked the hotel to request cab rides in 2 occasions. The first driver was very helpful, and charged an appropriate amount. The second ride was to the same destination, but the cab driver took a much longer route and charged me 5 times the previous amount. Bottom line: make sure you agree on the fare upfront, and give yourself plenty of time in case you need to order another cab.

  • Stayed: June 2006
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5  Thank ricvieira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2006

My husband and i stayed at the Arbat Nord recently for 3 nights. After a few issues organising our visa and confirming the booking we arrived and were greeted by the same receptionist who i had dealt with over the phone. She was very unprofessional and not particularly helpful. At one point she walked away from us mid-query because a boyfriend had come to see her. We waited for a few minutes unattended until the other receptionist decided to help. The rooms are very clean and comfortable and the bathroom is great. Breakfast was quite good and the staff in the restaurant were lovely. It isn't exactly in the centre but we were able to walk to a lot of places but it was quite tiring. St Petersburg is a bit of a culture shock when you first arrive and we didn't feel safe on metro etc so unless you are up for a walk i would probably suggest staying closer to the centre - near St Isaac's Cathedral is probably a good spot. Hotels are quite dear in Russia though so be prepared to pay a bit more for something decent in the centre.

  • Stayed: May 2006
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5  Thank VLSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2005

After a week in Moscow in an old Soviet style hotel, Arbat Nord was a complete and delightful surprise. Fine small European style hotel, good size, modern rooms, very clean and accommodating. Quiet neighborhood along with good windows and insulation made for easy sleeping. Excellent continental restaurant. Cheerful and helpful staff. A little walk from the Hermitage but only a few blocks from Nevsky Prospekt. I will recommend this hotel to all my friends who intend to visit St. Petersburg.

  • Stayed: October 2005
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12  Thank richkx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arbat Nord Hotel

Address: Artilleriyskaya St., 4, St. Petersburg 191014, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#40 Family Hotel in St. Petersburg
#72 Business Hotel in St. Petersburg
#75 Romantic Hotel in St. Petersburg
Price Range: $41 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arbat Nord Hotel 3*
Number of rooms: 33
Official Description (provided by the hotel):
The convenient location of the newly built hotel in the city center close to one of the most beautiful cathedrals - the Preobrazhensky Cathedrals and the famous Summer Garden gives good opportunity for our guests to enjoy pleasant walks. The main avenue - the Nevsky prospect is just a few minutes away. All staff at the ARBAT NORD will do the best to make sure that you enjoy your staying with us! 33 Twin - bedded and double rooms equipped to the most exacting European standards and fully air-conditioned. All rooms have: conditioning, bathroom with bath and shower, hair dryer, satellite TV, telephone, Wireless Internet access, electronic lock.Guest services: room service from 08:00 a.M. - 24 P.M., Free convenient parking, business services - translation, interpreting, copying etc., Laundry and dry cleaning are available 5 days a week, free safe-box at the reception. All major credit cards accepted (AMEX/JCB/MC/CUP/VISA). ... more   less 
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Also Known As:
Arbat Nord St Petersburg

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