First, let me spell out the few things that are good about this hotel: the lobby area looks nice and has free WiFi, the breakfast is good and the rooms are cheap by St Petersburg standards. Now, on to the numerous problems with this hotel. We were initially given a room where the heater did not work. After repeated complaints, they finally shifted us to another room, which, to our horror, was a single room with an extra bed. As a result, there was no space left at all- you had to basically climb into the bed after entering the room. They continued to charge us at the double room rate, and refused to entertain any further grievances. The staff at the front desk were pathetic- the better ones ignored us and the worse ones scowled at us! The room furnishing is also very bad, and the bathroom is even worse. There's just one revolving tap which serves both the bathtub and the sink! The hotel is also very noisy- till late at night, there was partying in the lobby outside our room, and the hotel staff didn't seem to care! So, at all cost, avoid this hotel!
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