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“Old But Modernised”

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Helvetia Deluxe Hotel
Ranked #7 of 334 Hotels in St. Petersburg
Certificate of Excellence
Dublin, Ireland
Level Contributor
103 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Old But Modernised”
5 of 5 bubbles Reviewed June 6, 2014

The Helvetia Hotel is located in a building which goes back to the early 19th Century so one has a sense of old St Petersburg whilst staying there. I liked especially the welcome on arrival with a glass of sparkling wine given whilst the reservation details were being completed.
Rooms are very comfortable and roomy and well appointed with robe/slippers and other small extras provided.
Staff are very friendly and helpful. Breakfast is excellent with a good choice at the buffet.
There are two restaurants where the food selection is very good.
The location is central very near to the Metro and a major rail station and within walking distance of some other attractions..
.Excellent and numerous restaurants in the immediate neighbourhood.
Hotel shuttle available to and from the airport at a reasonable fee.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ernest C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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669 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
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English first
Spring Hill, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

This hotel met our every need and exceeded our expectations. Our party of 4 booked 2 Superior rooms facing the courtyard. We stayed 8 wonderful days. The staff checked us in quickly, spoke fluent English and provided a warm and friendly greeting. Our luggage was brought to our rooms which was appreciated since one room was on the 3rd floor. At first we thought we were the only quests there as our rooms were very quiet. The rooms were large, exceptionally clean and comfortable. There was plenty of room to place two extra large suitcases, other assorted luggage and camera bags. The in-room safe was larger than most I have used. There was plenty of hot water for long showers. On hotter days we used the room air conditioning which kept the selected temperature accurately. Nothing was worn or dated. We had no issues with the WiFi. Laundry service was great.
The dinners at both the Marius and Claret were excellent. The included breakfasts were good and most selections changed daily. Scrambled or hard boiled eggs, cold cuts, cheese selections, 2 hot cereal selections, many bread and pastries were offered along with cold cereal selections, pancakes, french toast and crepes every day. Hot sliced pork with green beans, sausages and baked beans, baked tomatoes, potatoes were alternated.
The location was great - short walking distance to Nevsky Prospekt - away from the noise - but very close to all forms of transportation. The hotel pre-arranged our pick-up from and to the airport and travel to shows plus helped us print our boarding passes.
We could not have asked for more.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnastasyaAgababova, Front Office Manager at Helvetia Deluxe Hotel, responded to this review, June 1, 2014
Dear Catherine S,
Thank you for your stay in our hotel, your kind words and such a detailed review about your stay at Helvetia Hotel!
It is a real pleasure for the team to know that our work on the service is rated so high by our guests. We appreciate that you liked the Hotel’s rooms and facilities .
Our Housekeeping was pleased to know that all their everyday efforts on brilliant cleanness took the prize of your high recognition.
Let me express sincere thanks for the good review about the quality of breakfasts. We are working extremely hard to make them as good and tasty as possible. That’s why we decided to add more new dishes to the breakfast menu and make breakfasts as rich as possible every morning.
We hope that you will come to our Hotel again, the staff will be glad to offer the best service we can make for the people who appreciate it as much as you do.
Yours sincerely,
Anastasia Agababova
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
5 reviews
2 of 5 bubbles Reviewed May 27, 2014

The hotel has a nice exterior, pleasant courtyard that is about it. There is no elevator, rooms are really small and you can see the furniture that is really very much IKEA quality but also quite old/used. The rooms are clean. WiFi is extremely slow in the rooms. I had to switch to 3G in order to be able to send out a document from my phone.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yyworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnastasyaAgababova, Front Office Manager at Helvetia Deluxe Hotel, responded to this review, June 1, 2014
Dear yyworld,

Thank you very much for your stay and the review about the Helvetia Hotel.
In your review, you mentioned that we did not have the elevator. I would like to bring to your attention that Hotel is located in 19th century mansion that consists of 2 buildings – one is newer and the other is older. According to the law, in the older building we cannot install the elevator because the building belongs to the state heritage.

Thank you very much for paying your attention to the room cleanness. As for the room size, it much depends on category. It’s a pity that you found the room where you stayed not as big as you expected. As I described before, the Hotel is located in the mansion , and when the building was renovated, we tried to make each room charming in one or another way; we pay attention both to the size and to the details, such as natural restored wooden floors, or Murano chandeliers designed especially for our Hotel in Italy.

Thank you for your comment about Wifi. It helped us to improve it, as we found out that in the period of 100% occupancy it worked not as good as always. Recently we bought some additional routers and now we hope that our guests are satisfied with the level of signal even when the Hotel is fully booked.

We are looking forward to welcoming you again in our Hotel to offer you better services.

Yours sincerely,
Anastasia Agababova
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 25, 2014

Stayed recently at this very nice, relaxing hotel during the time of the busy Business Forum. Despite the city being full and taxis limited, the hotel went out of their way to make sure travel was pre-arranged and instructions given for a smooth stay. Rooms are quiet and comfortable, the staff are helpful, the hotel drivers are professional and informative, and Anton the concierge was particularly helpful with advice for what to see and where to eat. As reviewers have noted, the on-site restaurants are also quite good and the quiet patio garden is an added treat on a nice day. I especially enjoyed the extra touches such as surprise home-made chocolate truffles delivered to the room. Internet was fast and stable, which is critical these days for a business traveler. All-around excellent hotel worthy of a high-class Swiss reputation. I will return!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZermattExp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnastasyaAgababova, Front Office Manager at Helvetia Deluxe Hotel, responded to this review, June 1, 2014
Dear ZermattExp,

Thank you very much for the king review about our Hotel and our services!

Thank you for marking the comfort of the rooms and the work of staff. We are proud of our team that is really doing its best to provide the perfect service. Special thanks for marking Anton’s professionalism.
We are pleased that you enjoyed our terrace in the center of the yard served both by Marius and Claret. I passed your thanks to the chief for home-made truffles, he was so happy that our guests enjoy our small compliments that make some unique moments.
Special compliments for the kind words about WIFI level, we finally reached the good level of the service.
We will be happy to welcome you again anytime.

With warmest regards,
Anastasia Agababova
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poipu, Hawaii
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 12, 2014

Booked here by our guide the reviews were comforting but our expectations ere exceeded. Champagne, juice or water in the lobby was lovely and the staff extremely helpful and gracious. A pillow menu and hearty breakfast completely fulfilled our needs. We felt safe walking around at night as it is near to Nevsky Prospekt. Heartily recommended and we hope to return for another 3 day, 2 night adventure. Don't come for the weather, but the very European city.

Room Tip: Great location near Nevsky Prospekt.
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  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia305A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnastasyaAgababova, Front Office Manager at Helvetia Deluxe Hotel, responded to this review, June 1, 2014
Dear Patricia305A,

Thank you for the kind words and warm review about the Hotel and the services.

Our staff is trying to make each guest’s stay unforgettable and convenient. Let me express my sincere thanks for marking welcome drinks, pillow menu and breakfast. We are proud that the services we offer is appreciated by our guests.

Please come again and make us proud once again!

Yours sincerely,
Anastasia Agababova
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 12, 2014

We stayed here for 3 nights and found it excellent. The staff were extremely friendly and helpful. Unfortunately, we fell prey to pickpockets on a bus and the staff did everything they could to contact the police for us and help us with our statements. Also to contact our card providers, including international calls. We would like to thank them once more for all their help. Our room was comfortable and well appointed. The breakfast was excellent, with a wide choice and our evening meal in the hotel's own restaurant (Le Claret) was also very good. It is well located near bus routes to the Winter Palace and other major places of interest. We would highly recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmj142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnastasyaAgababova, Front Office Manager at Helvetia Deluxe Hotel, responded to this review, June 1, 2014
Dear cmj142014,

Thank you for your stay and your review about Helvetia Hotel.

It’s a pity that pickpocketing still happens in the city center sometimes. And we always feel very disappointed when it happens to our dear guests. In the case that had happened to you we did our best to help you so that this situation would not spoil your stay in St Petersburg. We did nothing specia,l only what we should.

Thank you for marking the quality of breakfast, as well as Claret café cuisine.
We hope that you will come again and have another nice stay without any bad situations.

With best regards,
Anastasia Agababova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed May 5, 2014

I stayed there with my family on holiday in April 2014 - so recently. Rooms are spacious and clean. so is the bathroom. The room comes equipped with kettle, coffee and tea which i personally find important. the internet works well and is fast. the location is excellent. it is very central but since the hotel is further to the inside you do not get all the noise of the street. The staff speak very good English and are helpful. The only less than perfect thing they should work on is the breakfast. really nothing special and bland

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reemoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnastasyaAgababova, Front Office Manager at Helvetia Deluxe Hotel, responded to this review, June 1, 2014
Dear Reemoz,

Thank you for your stay with us and your review. The reviews of our guests help us to improve service and facilities. We appreciate that the room equipment met your expectations and the quality of WiFi was high.

We appreciate that you marked good level of English of the staff –it is the best compliment for us.

As for the breakfast quality, we will keep trying to improve it until every guest will say that it is perfect, unless it is possible, but I would like to say that we are sure it is already good enough.
Please, stay again with us and we will try to provide you even better service.

Yours sincerely,
Anastasia Agababova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Helvetia Deluxe Hotel

Property: Helvetia Deluxe Hotel
Address: Marata St., 11, St. Petersburg 191025, Russia
Location: Russia > Northwestern District > St. Petersburg > Vladimir
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#6 Business Hotel in St. Petersburg
#7 Luxury Hotel in St. Petersburg
#9 Family Hotel in St. Petersburg
#10 Romantic Hotel in St. Petersburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Helvetia Deluxe Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
Within a leisurely stroll from Nevsky Prospect there is a historic building of the Helvetia Hotel, with origins dating back to the early 19th century. The hotel's interiors successfully combine St. Petersburg's harmonious style with the elegance of European design. Native Russian cordiality, coupled with Swiss traditions of cosiness and hospitality, individual attention to every guest and international service standards, are the distinguishing features of the Helvetia Hotel. ... more   less 
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Also Known As:
Helvetia Hotel St Petersburg

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