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“Location, Location, Location”

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Belmond Grand Hotel Europe
Ranked #7 of 358 Hotels in St. Petersburg
Certificate of Excellence
Reviewed July 18, 2013

We had a fantastic view of the Church of our Saviour of Spillled Blood and the Museum. This hotel is located just off the Nevsky Prospekt and seems to be quite well known by the taxi drivers in St Petersburg as we just needed to mention the name of the hotel. It is also close to the Hermitage, St Isaacs Cathedral and other well known attractions. The only place we needed to travel to was Catherines Palace which is about 30- 40 kms from the hotel. The hotel itself is beautiful. The rooms are beautifully decorated and comfortable. We did not get a chance to use the spa facilities however the sauna looked very inviting. We were there for White Nights and also lost track of the time but found the numerous restaurants so close to the hotel great as we did not have to venture far. St Petersburg is a magical city and this is a truly splendid hotel.

  • Stayed: July 2013, traveled with family
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Thank Prithie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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582 - 588 of 1,638 reviews

Reviewed July 17, 2013

Perfect position just off Nevesky Prospect and central for most of the sites you would want to see (metro nearby) The rooms are not particularly modern or large so don't expect Four Seasons or Ritz Carlton style. Comfortable with decent bathrooms (we had a deluxe overlooking the square at the back of the hotel.) Public spaces are beautiful and the restaurant for breakfast an absolute gem. Breakfast was the biggest and best buffet I have ever seen with everything you can imagine to eat The tea table had 20 different teas on offer! Make sure that breakfast is included as it is a very pricey option otherwise.

We ate one evening in Chopstix the asian restaurant and quite frankly it was disgusting and the worst chinese food I have ever tasted so avoid as there are many wonderful places to eat in SP.

Good service from the staff although when I asked for an extra hour and a half on checkout they got a bit sniffy and said no but I ignored them and it was not a problem.

  • Stayed: June 2013, traveled with family
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1  Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013 via mobile

We stayed for 3 nights at this hotel during a group tour of Eastern Europe. The room and bathroom were spacious. Our room safe wouldn't work on arrival (around midnight). I rang reception and they came with a workman around 20 mins later. The fault took 15 to 20 mins to repair but I was impressed that it could be done at that hour. No iron or ironing board supplied and the wardrobe was small. The restaurant for breakfast was very grand and a good variety of food was offered but the hotel was very busy with tour groups and individuals so it seemed a very chaotic and noisy affair. Over the 3 days we only heard the pianist once for a short time. The wait staff seemed very disorganised and unfriendly and there was a long wait for tea, coffee or hot water. So much so that we had to leave before receiving the hot water we ordered on our last day as we needed to board the bus.
Some of our group complained about their mattresses. My side of the bed was OK but my husband said his side sloped down towards the edge.
Two single quilts were provided on our double bed which we didn't like and no sheet provided.
Location of the hotel was excellent to be able to walk to many tourist sites including The Hermitage.
Free Internet was provided throughout the hotel which was a bonus.
My husband and I both had deep tissue massages at the hotel spa which were very good.
The gym was small and very hot, in fact the entire hotel seemed quite hot which seems common throughout Europe in summer.




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  • Stayed: July 2013
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Thank winelover045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

The Grand Hotel is perfectly situated in the middle of a vibrant area of the city. It has a wonderful Terrace Cafe that takes advantage of the location. The hotel is charming; but does not rely on its rich history and location - it delivers with great food and good service. We ate in the outside Terrace, main dining room (where Rasputin once frequented) and an indoor cafe (pastries and coffee). All of our dining experiences met or exceeded our expectations. There are some shortcomings that I expect will be ironed out as the country and city welcome more tourists. For example, our rooms oddly did not have soap when we first checked in. Some of the breakfast staff did not speak enough English (didn't know what "decaf coffee" is). The bathroom tubs did not drain well (even after a request was made to fix the situation). However, these nits did not prevent us from having a truly fabulous time in this memorable hotel.

Room Tip: We stayed in the Imperial Suite; it has a tremendous balcony great for people-watching. It also has...
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  • Stayed: July 2013, traveled with family
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1  Thank Elena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013

we stayed for 5 nights during the white nightdthe hotel is very beautiful.we stayed on the historic floor and had a lovely suite with a view of the busy street in front of the hotel.
while the staff at the front desk speaks good english the room staff does not.
there were some nice extras on the historical floor--coffe in the morning....altho the first time they tried to charge us---the concierge was able to clear itup--but it seems to me that they should know not to charge in room service.they will also draw a bath with rose petals and candles which was quite nice.the bed was very comfortable withmany pillows and their was turn down service.

breakfast was included---lovely room with good selection of food and live pianist playing.
since we left early the day of departure breakfast was organized for us in our room.

bar was expensive but good---service was fast and atmosphere was good.

we each had a massage--very proffesional---the manger spoke english but not the masseuses.health club was basic but adequate.

we organized tours thru the hotel.guides were good.cars expensive.
we also booked conceert and ballet tix thru the hotel--there was a very large service charge--not clear whether this is standard in russsia or just this hotel.

i would say the one thing that really bothered me was the day we arrived.the hotel sent a car to meet us--we arrived approix 8:30 am and the room was not ready......probably be ready at 10:30 am....well it wasn't ready then nor at 11 nor at 12.we sat in the coffee shop--were not offered complimentary coffee or even a room to shower.we ended up going on a 4 hour city tour without being able to check in.had we known that--we would have tried to move the tour earlier.....instead we sat around for 3.5 hours.no one from the desk came to tell us what was going on--we went down every 30 minutes after 10:30 am only to be told not yet.......
the hotel knew when we aere arriving----we shouold not have been left for so long without a room or an option to move the tour.we were exhausted after flying all night and had a hard time staying awake during the city tour....our plan had been to rest for a couple of hours before going on the tour.

Room Tip: historical floor was gereat and comes with unexpected extras--loike free shoe shine and free pressin...
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  • Stayed: July 2013, traveled as a couple
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Thank karyn1241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2013 via mobile

I was entranced by the history of the hotel and surrounds before I ever arrived, and I wasn't disappointed. The hotel is perfectly situated for delightful walks and simply exploring Petersburg. The rooms are beautifully appointed, well-tended, and the Concierge desk is unsurpassed.

On this particular visit, I had a problem with the date on my visa, and after contacting the US Consulate and getting absolutely zero help, the Concierge desk graciously assisted with calls to the airline, translations, etc. They were also readily available to assist with planning local site seeing adventures, offering but not pushing tours on me, helping me find particular shops, and answering a wide variety of general questions. I have decided if I'm ever anywhere in Russia and in need, I'm calling the Grand Hotel Europe Concierge Desk first.

Just a lovely stay in my home away from home in St Petersburg!

  • Stayed: November 2012
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Thank iikidzmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Russia can be stressful and difficult to navigate, but if you choose a 3 nights "cultural package" at this historical landmark property, you will have a smooth stay with great experiences.

It starts well before your stay with the best concierge team I ever encountered, trying to understand what you are interested in and arranging it accordingly.

The airport pick up by an extremely friendly driver was perfect as were the two excursions with excelent guides. I recommend the city tour and Pushkin. The Hermitage is best visited on your own and the concierge will gladly provide you a "donation pass" for RUB 800 per person to bypass all the lines. The seats for the ballet were bang in the middle in the second row - nobody could have arranged it better.

The public spaces of the palace - it is not really a hotel - are really grand except for the covered courtyard which might seem a little bit dull. Also you have to escape the smoke from fellow guests there. This problem persists also at the bar, but is solved in all restaurants including the outside terrace.

Welcome and room introduction were personal and welcoming and as a regular Orient Express guest you will feel like coming home. To enjoy the white nights a terrace room is perfect - preferably # 501 to # 506 with the view over the arts sqare and the church of spilled blood. Housekeeping is thorough and careful about details, however for our US American friends the somewhat weak air conditioning might be a problem in summer on the top floor - we slept with the window open and it was never less than 24 degrees Celsius inside.

Room service breakfast was always on time and nicely served, so I did not complain that despite full breakfast being "inclusive", there was a daily charge of RUB 450 for a (very nice) plate of sliced fruit and RUB 450 one day for an omelette.

The "cultural packages" includes one set menu which we had on a friday evening at the main L'Europe restaurant with the lovely live ballet show, experience which was somewhat disturbed by the presence of a large US tour group which monopolized the attention of the staff. The typical Russian beetroot soup with slices of beef and the duo of fish in a puff pastry were delicious.

Service was much quicker on the following evening when we preordered a post theatre dinner with Champagne, the famous "egg in egg" with three kinds of caviar and a delicious beef stroganoff still pink inside.

On a nice summer evening make sure you also have a more informal dinner on their outside terrace streetside with the sun still not having set at 10 PM. Staff at this outlet are even better than in the other restaurants and particularly friendly.

Russia being outrageously expensive if you like some quality wine or Champagne. I noticed that prices at this property were more reasonable than at simpler places nearby. But paying RUB 4500 for a bottle of Champagne still hurts.

The Grand Hotel Europe offers a most pleasant experience for a stress free discovery of this lovely city and value for money is excellent giving the high level of services provided which are enhanced by the know how of the concierge team.

A last word of precaution in Russia: BEWARE this is an anti gay country and despite looking unsuspicious we got many VERY dirty looks and felt most of the time uncomfortable when outside of the care of the hotel. There is a strict new legislation among the most discriminatory in the world which applies also to foreigners and which could easily land you in jail just for wearing the wrong T-shirt or holding hands. Civilized cities like Venice, Milan and Turin already canceled their partnership with Saint Petersburg for this reason. Russia is going back to he dark ages and their publc opinion definitely wants exactly that.

Room Tip: In summer terrace rooms wth the best being # 501 to # 506 or suite # 509 if money does not matter. A...
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  • Stayed: July 2013, traveled as a couple
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Thank behuman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Belmond Grand Hotel Europe

Address: Nevskiy Ave., Mikhailovskaya St., 1/7, St. Petersburg 191186, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg > Nevskiy , Palace Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Business Hotel in St. Petersburg
#2 Spa Hotel in St. Petersburg
#4 Romantic Hotel in St. Petersburg
#5 Family Hotel in St. Petersburg
#7 Luxury Hotel in St. Petersburg
Price Range: $151 - $737 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Grand Hotel Europe 5*
Number of rooms: 266
Official Description (provided by the hotel):
A cultural and culinary landmark, Belmond Grand Hotel Europe has played a central role in social, cultural, civic, and business life of St Petersburg for 140 years. Belmond Grand Hotel Europe is located in the very heart of the city centre, on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa. Positioned adjacent to the Arts Square, the hotel has strong associations with the worlds of theatre, music and ballet. Past guests include Peter Tchaikovsky, Dmitry Shostakovich, Ivan Turgenev, Johann Strauss, George Bernard Shaw, Luciano Pavarotti, crowned heads and world leaders. Today the hotel offers its guests 266 rooms. The hotel's Historic Floor boasts 10 unique suites with individual names, including the Dostoevsky, Romanov and Pavarotti suites. The hotel is home to four welcoming restaurants and bar of the highest international standards. On Fridays, L'Europe Restaurant hosts the hotel's celebrated Tchaikovsky evenings, while another pearl of the hotel's restaurants is the Caviar Bar, where guests can enjoy blini with caviar washed down by ice-cold vodka. Those who enjoy chocolate can make their dreams come true in the hotel's in-house chocolate factory, where they can even order a chocolate grand piano. Located in the heart of the cultural capital of Eastern Europe, Belmond Grand Hotel Europe combines the charm and elegance of 19th century tsarist Russia with the contemporary comfort. ... more   less 
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Also Known As:
Grand Hotel St Petersburg

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