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“Beautiful hotel with spacious rooms and great staff”
Review of Angleterre Hotel

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Angleterre Hotel
Ranked #29 of 358 Hotels in St. Petersburg
Certificate of Excellence
Reviewed October 22, 2012 via mobile

I really do like the hotel. Situated near famous Nevsky prospect. Breakfast is delicious. Rooms are specious and clean and even a bit older they are well maintained. Free wifi in public area, which is great. Great hotel under German management. I'll be back when returning to St. Petersburg.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
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    • Service
4  Thank Nico R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 17, 2012

This was my first stay in Angleterre.
It has many advantages. Firstly , location.
If you travel for bussines reasons to make an appointments in central part of st.petersburg.. Nevskiy avenue - one can walk there in 5 minites. So it gave opportunites to arrange appointments: some people easely came to my lobby,. For other meetings I used taxi to drive not over 30min.
This hotel has very scenic enviroment, if you go out , you will enjoy a view to Issakiy cathedral.
But, to avoid some disappointments , please note, that this is very historic place. Designers(whotok oart in recent renovation) did their best to perform a historic atmothfere of the beggining of XXth century. If you do not know this, you can thinks that it is one more so called restyled ex soviet properties(stil so many in russia).

Only 2 comlains:
1. No bellboys in night shift
2. Breakfast is not valuable, looks like chef do not think to change every days menu

Room Tip: If you are not smoker, very important to mention it on arrival, because managment allows ashtray on...
See more room tips
  • Stayed: October 2012, traveled on business
    • Value
    • Location
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Thank mihhail i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter C N, General Manager at Angleterre Hotel, responded to this reviewResponded November 6, 2012

Dear guest,

Thank you for your time to review the Angleterre Hotel on Tripadvisor. It was a pleasure to read your generous comments.

I will proudly share your comments with our hotel team.

Looking forward to welcome you again, please contact me directly about your next visit, we will make sure that everything is in place for your stay.

Kindest regards,
Walter C. Neumann
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

What a great location. Easy walking to many of the city sights. Close to restaurants and shops. Great view of St Issac's cathedral. Easy to find. The perfect location for a short break. The staff were very helpful. The rooms clean, well equipped and very quiet. They were small but that was not a major issue. Breakfast buffet was superb. Bar good and lively. Good place for afternoon tea. Italian restaurant did not live up to reputation. Late nights snacks ( selection of finger food) in the bar/cafe were superb and exceeded expectations. Expensive but so is everything in St Petersburg. In comparison with other hotels it is better value given quality of offering and location.

Stayed: October 2012, traveled with family
2  Thank Steve t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

The hotel is fantastically located and our room looked out over St Isaac's cathedral. The staff were extremely friendly and nothing was too much trouble for them. Their Italian restaurant served lovely food with various prices to suit all budgets. The room was very clean and the bed was enormous and so comfortable that we didn't want to come home.
It was within walking distance of nearly all of our list of must see sights.

Room Tip: Ask for a room overlooking the cathedral. No noise and a beautiful view.
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  • Stayed: September 2012, traveled as a couple
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2  Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

The hotel Angleterre is part of the Astoria hotel complex and therefore shares its very good location and pre-revolution class. However, while the Astoria has been completely renovated, the Angleterre hotel is really quite run-down with 1970's fixtures that are really not up to standard anymore. Staff is friendly, but the quality/price ratio is insufficient. Moreover, there appear to be loads of bus tours and cruiseship crowds. Much better to be a little bit more and move to the Astoria next door or the modern W hotel 50 meters down the road.

  • Stayed: October 2012, traveled on business
    • Value
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Thank mjelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter C N, General Manager at Angleterre Hotel, responded to this reviewResponded October 11, 2012

Dear Guest,

We highly appreciate your taking the time to leave a feed-back about our hotel on TripAdvisor.

Let me sincerely thank you for positive comments you left in the survey. But I was very upset to learn that not everything was fine during your stay with us.

I have taken on board your point regarding the correlation of our prices. In a country with lots of taxes and custom fees our prices are very competitive, but we are constantly comparing our prices with other hotels.

I feel sorry that you experienced inconveniences due to cruise groups in the hotel. Please accept my sincere apologies for that.

I hope to welcome you again in the Angleterre Hotel thus giving us an opportunity to change your opinion about our hotel to a better one.

With kindest regards,
Walter C. Neumann
General Director.

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Reviewed October 8, 2012

Hotel with character and charm, very convenient and beautiful location within metres of St isaacs cathedral, the downtown area and close to a varied selection of restaurants and cafes. The rooms are small but clean and comfortable. The staff were friendly and helpful.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
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Thank GeralGB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

The hotel is nicely located and many of the sights and sites are easily reached on foot. The room was always clean; our room had a bath with variable height shower which performed well. The air conditioning was just about useless. Leaving it on permanently made little or no difference to the room temperature. You only knew it was on because you could hear it! The room had a safe, included in the room rate, but no tea / coffee making facilities. This is something we appreciate; yes you can have room service but no match for being able to make a drink as and when you want. We were surprised at checkout that we had to pay an additional fee for "Passport Registration" (400 roubles / approx £8 for 2 registrations). We hadn't had to pay this fee in Moscow. Also our passports had to be left overnight with reception which again hadn't been necessary in the 4* we used in Moscow. It was disconcerting when reception couldn't find one of the passports and asked if it had already been collected. It was found after some discussion between the desk staff and a couple of searches. In fairness there was an apology note in the room the next day and also some fruit.
The worst thing about the hotel was breakfast. Day 1 was fine; we were shown to a table and there were plenty of emply tables made up ready for guests. The following days were totally different. There were lots of empty "used" tables and very little effort being made to clear them and make them ready for other guests. The only way we got a table was to clear stuff off a table onto others and "find" the necessary equipment for breakfast. Breakfast was included in our room rate otherwise we would have gone to a local cafe. We saw that the cost of breakfast was 1350 roubles (approx £27) so for that price should have been good. There was a reasonable choice but the layout was such that the queue resembled that seen at motorway services when a couple of coachloads have just arrived.
I'm sure I saw some local information claiming the hotel was 5* / DeLuxe but even at 4* it doesn't measure up to other 4* hotels we've used recently.

  • Stayed: September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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1  Thank TonyinUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter C N, General Manager at Angleterre Hotel, responded to this reviewResponded October 11, 2012

Dear Guest,

We highly appreciate you took the time to leave the feedback about our Hotel on TripAdvisor.

At first, let me sincerely thank you for all the positive comments you left in the survey.

We have taken into account all the matters mentioned by you which need our special and immediate action. Together with the team we are already halfway of rearranging some of our processes to be more consistent in the service we offer and we will do our best to improve further in each and every detail.

We are looking forward to welcoming you some day back to the hotel once giving us an opportunity to change your opinion and re-estimate our services.

Once again thank you for your feedback which will help us to keep our strive for perfection ongoing.

With kindest regards,
Walter C. Neumann,
General Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Angleterre Hotel

Address: Malaya Morskaya St., 24 | Isaakiyevskaya Square, St. Petersburg 190000, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in St. Petersburg
#21 Luxury Hotel in St. Petersburg
#35 Business Hotel in St. Petersburg
#43 Romantic Hotel in St. Petersburg
#65 Family Hotel in St. Petersburg
Price Range: $123 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Angleterre Hotel 4*
Number of rooms: 193
Reservation Options:
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Also Known As:
Angleterre Hotel St Petersburg
Angleterre St Petersburg

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