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Ways to Experience Best Guides -Tours in St. Petersburg
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Reviewed July 8, 2019

Since we (4 adults) were travelling with an 18-months old baby, our Best Guides contact Kira recommended an individual package. We have agreed to her proposal and could not be happier. In our party we had French, Russian and English speaking members. Our guide Inna spoke fluently all three languages. She was very knowledgeable and conveyed her love to her city to us. Kira's narrative was very engaging, witty and full of interesting facts that you couldn't find just by reading about St. Peterburg online. She went above and beyond to make sure we had an opportunity to see everything we've planned making adjustments based on baby's schedule (which sometimes was quite challenging) and leading us past the lines and crowds. Both her and our driver Anatoly were taking great care of us. Best Guides made our St. Peterburg experience unforgettable.

Date of experience: June 2019
1  Thank natalieshapiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MashaV_BestGuides, Owner at Best Guides -Tours in St. Petersburg, responded to this reviewResponded July 9, 2019

Dear Natalieshapiro,
Thank you for the review. I know it’s very challenging to travel with a small baby and I’m happy you enjoyed your trip . Your guide Inna is one of my most favorite guides , we all love and appreciate her. Thank you for the good words about her and about our manager Kira and our driver Anatoly.
All the best and hope to see you again.
Masha Vankova, Best Guides

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Reviewed July 8, 2019

We used Best Guides for 4 days in St. Petersburg, 1 day in Novgorod and 2 days in Moscow. We gave it 5 stars because they have done their job very efficiently and delivered what they promising. However we probably would not use them again or recommend them to our friends:

The good:

All communication was extremely efficient and easy. Kira has answered e-mail very quickly and was able to add guide and car in Novgorod very quickly. The guides were pretty good. Car was not luxury but clean and sufficient (with pretty good driver). In St. Petersburg and Moscow the company uses a free lancing guides while Novgorod is more strictly regulated. As a result you experience may vary but our guides confirmed that the company tends to use better guides

Not so good:

The company does not have anything which distinguishes them from others. It was especially clear in at Petersburg. The tours in the city is geared toward 2 days fast trips by boat visitors ( no visa required). We were in the city longer plus we knew basic info already having visited it many years ago plus one of us was born in St. Petersburg The company or a guide could not offer anything “special”. We were more than willing to pay extra for something out of ordinary. For example, Our friends were able to get access to Hermitage after closing hours for private showing ( yes it is possible but requires special permission). That said the guide in St. Petersburg was pretty good.

In summary Best Guides is an efficient and top notch operation when you are looking for standard trip. If you are none-Russian speaker on the first visit, they are as good as any and better than most. They are not for something unusual.

Note of advise: if you speak Russian use Hermitage guides - they are much better and know museum more than 3 hour tour.

Date of experience: July 2019
2  Thank yshmul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2019

We had a wonderful tour of St. Petersburg. Our guide was prompt, informative, and took us to a great Russian restaurant for lunch. We also went to the Winter Palace, which I think is a must if you visit St. Petersburg. Best Guides tailored our tour and we were able to make our own itinerary and saw everything we planned to see. Excellent company and guides!

Date of experience: June 2019
1  Thank Aaron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MashaV_BestGuides, Owner at Best Guides -Tours in St. Petersburg, responded to this reviewResponded July 8, 2019

Dear Aaron P,
Thank you for taking time to leave this review. It’s really essential for us to get our guests’ feedbacks.

Thank you for the good words!

Hope to see you in St. Petersburg again.

Masha Vankova, Best Guides

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Reviewed July 5, 2019 via mobile

My husband and I reviewed several customized tour proposals and chose Best Guides as the company most responsive to our needs and willing to adjust the program. We are definitely happy with the choice.

Olga Kuznietsova was our guide. She picked us up at the port early each morning and brought us back by 6 pm. Her extensive knowledge of this opulent beautiful city coupled with her obvious love of it made for magical three days.

Olga followed the program but was sensitive and responsive to our needs, be it for rest or a shopping stop. She was a whiz of efficiency as she led us out of ques and crowds with no wait times. She made history entertaining by telling stories of private lives of the tzars and she was informative and candid about current life in the city.

The Driver,Oxana was superb at avoiding lengthy traffic jams and seemed to know every nook and cranny of the city.

No payment was requested until day 3 which we found to be very trusting.

Our only regret was that we had to leave the city and Olga after only three days

Fred and Vickie D.

Date of experience: June 2019
1  Thank frdubrov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MashaV_BestGuides, Owner at Best Guides -Tours in St. Petersburg, responded to this reviewResponded July 6, 2019

Dear Fred and Vickie,
Thank you for taking time to leave this review. Thank you for the good words about our guide Olga and our drive Oxana. We all did our best to provide you with excellent tours and we are very glad you enjoyed these tours. You are very welcome to return back to St. Petersburg, we will be very glad to see you again. All the best, Masha Vankova & Best Guides Team

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Reviewed July 3, 2019

all well organized, on time, the guide spoke good english and had good knowledge of history. Canal tour recommended. private bus for our group. driver plus guide, all very kind and professional. thank you!

Date of experience: June 2019
Thank Anastasia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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