Ana was on time and well prepared to share her knowledge of the Hermitage. She was witty and warm. A good friend to have as a guide. She is a specialist on the Romanovs, so this of course provided an even more detailed view of that complex family. Her English is excellent and her knowledge of world history deep as a further context to the tour. At the end of our tour she was even able to suggest a rooftop restaurant with a view of close up view of St Nicholas Cathedral. A great experience all around.