We had a group of 15 people and booked the four cities Baltic tour with SPB. From our first email contact it was obvious of the great commitment to service and customer satisfaction. All emails were promptly responded and precise. When we arrived in Berlin for out first tour the driver was waiting for us and we were quickly on our way to Berlin for our tour. This was repeated in the other 3 ports. All the guides were extremely knowledgeable and courteous and went out of their way to please us. We all were extremely pleased with SPB Tours and would recommend them to anyone going on a Baltic Cruise. Vika and her husband provide a great personal service and are very involved in day to day activities. Also by the way since there were people in our group who were not fluent in English, our guides were all fluent in Spanish and conducted the tours in Spanish for our group. We were impressed with Mila our St. Petersburg guide's knowledge of all the historical facts and her ability to answer our questions. Again we thank SPB for their services.