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“Quality and service” 5 of 5 bubbles
Review of Crowne Plaza St. Petersburg - Ligovsky

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Crowne Plaza St. Petersburg - Ligovsky
Ranked #17 of 332 Hotels in St. Petersburg
Certificate of Excellence
Kragujevac, Serbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Quality and service”
5 of 5 bubbles Reviewed January 15, 2014

This was my first time in Russia and I really enjoyed the hotel. Hotel location is good, you need less than 5 minutes to Nevsky prospect. People who work at the reception speak English and those girls are very communicative and helpful. One of them really helped me with the explanation about exchange offices, banks, shops with souvenirs etc.
I just didn't like the door (I read that many people didn't also), it was too complicated. I also didn't like food for breakfast - it was some mix of Russian national kitchen and European food. I still think that there was not enough food for all people at breakfast. :(
In general, I have no complaints about the quality and service. I really liked the water in the room, which was included in price.
This hotel is definitely the one where I would like to come back as soon as possible! :)

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kristinajorgic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia S, Manager at Crowne Plaza St. Petersburg - Ligovsky, responded to this review, January 15, 2014
Dear Kristinajorgic,
Thank you very much for your review about Crowne Plaza St. Petersburg Ligovsky.
We are glad to hear that you enjoyed the atmosphere and helpful staff of our Hotel
Your opinion is very important for us. Thank you for your comments regarding our breakfast, it will help us to become better.
It is a pleasure to know that you would like to come back to our Hotel.
Looking forward to welcome you in our Hotel in your next visit to St.Petersburg
Sincerely yours
Julia Sokolova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Moscow, Russia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

Stayed there overnight for business purpose but it would be great for any reason to stay for me. No complaints neither to quality nor to service. You have in your room water, tea, coffee and some sweets which is included in price. Mini bar for additional pay as usual but they ask you in advance if you would need it. Breakfast very good, tasty, different food presented. Location perfect right across the main railway station, Nevsky prospect at the corner, underground station a couple of minutes to go.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OlgaUl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia S, Manager at Crowne Plaza St. Petersburg - Ligovsky, responded to this review, January 9, 2014
Dear OlgaUl,
Thank you very much for your review about Crowne Plaza St. Petersburg Ligovsky.
We are glad to hear that you enjoyed the atmosphere and helpful staff of our hotel
Your opinion is very important for us.
Looking forward to welcome you in our hotel in your next visit to St.Petersburg
Sincerely yours
Julia Sokolova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

I've stayed here for 5 days over New Year's. The hotel is definitely worth its 4.5 stars, with excellent amenities both in and out of the room. I especially note the TV speakers and phone in the bathroom. which is not common at all in 4-star hotels in Russia, and the glass wall to the bathroom was a nice touch. The full-wall windows gave an excellent view of Ligovsky prospect (and the Galeria shopping center across the road, which was wonderfully decorated for the season). Please be advised that Ligovsky Prospect is a major thoroughfare with 24 hours traffic, and while the windows reduce the noise significantly, they do not eliminate it. I didn't find it to be a problem, but a less sound sleeper might. The king-sized bed in my room was decently comfortable, but not exceptionally so.

At the same time, this hotel never lets you forget that you're still in Russia, with design decisions that make no sense, from the automatic doors at the entrance that have a too short sensor range and open outwards, requiring you to step back or get a face full of door, and are immediately followed by a set of glass doors that are not automatic (why?!). The cleaning staff would turn on every lights in the room, including the desk and floor lamps that were not connected to a main switch and had to be turned off manually from three different places, etc.

Breakfast is an extraordinary waste of money for an ordinary buffet- $30 per person. There are far better places to eat around the hotel, including a Ginza Project restaurant inside the Galeria mall, and an excellent cafe called Du Nord on the corner with Nevsky.

Overall, it is an excellent hotel, in a great location just 10 minutes away from Nevsky Prospect.

Room Tip: Avoid the street-facing rooms if you're a light sleeper
See more room tips
  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fgalkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia S, Manager at Crowne Plaza St. Petersburg - Ligovsky, responded to this review, January 9, 2014
Dear fgalkin,
Thank you for your comment about our hotel on Trip Advisor.
We are glad that you enjoy your staying with us.
We appreciate all comments from our guests, it is helping us to improve our service
Looking forward to welcome you in our hotel in your next visit to St.Petersburg
Sincerely yours
Julia Sokolova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
101 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

Hotel location is very good, if you want to have nice walk by Nevsky Prospekt. Metro station seems not to be far away, but due to the configuration of Metro Stations themselves, it requires more time to access the line then you are expecting.
Room was exceptionally good, service as well.
Only remark that I can state out is that transfer from hotel to airport is a bit overpriced comparing to regular taxi prices.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ljubisa_Pe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia S, Manager at Crowne Plaza St. Petersburg - Ligovsky, responded to this review, January 9, 2014
Dear Ljubisa_Pe,
Thank you very much for your review about Crowne Plaza St. Petersburg Ligovsky.
We are glad to hear that you enjoyed to stay in our Hotel
Your opinion is very important for us.
Looking forward to welcome you in our hotel in your next visit to St.Petersburg
Sincerely yours
Julia Sokolova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanur, Indonesia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

Stay here for several nights. Lovely, main street of Nevsky Prospekt is in the corner of the hotel.

Reliable money changer is just behind the building, A brand new huge shopping mall is across the road. Main Railway station is in another corner of the street which we won't need the taxi if we have to go there.

Room is fresh brand new clean. Very high quality.

there are two lift, and they are very wide. Indeed they are big really.

The hotel people try to help at their best including finding taxi and giving direction.

Internet is fast and easy to log in.

There is smoking section in the lobby as well, indoor.

This is the place to go back to St Petersburg, easy to stroll any where.
Btw, Stockman shopping mall is also near.

On the top floor of Galeria Shopping Mall which is accross the road, there are plenty restaurant to choose, you name it, either food from the region, or international food, including Japanesse.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hanafi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia S, Manager at Crowne Plaza St. Petersburg - Ligovsky, responded to this review, January 9, 2014
Dear Hanafi S,
Thank you for your comment about our hotel on Trip Advisor.
We are glad that you enjoy your staying with us.
Your opinion is very important for us.
Looking forward to welcome you in our hotel in your next visit to St.Petersburg
Sincerely yours
Julia Sokolova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 18, 2013 via mobile

I wanted to drink water on the night, but a minibar was closed. They don't want to earn money, it is their own business, but probably this case shows their attitude to their clients. Good location same time.

Stayed December 2013, traveled on business
Helpful?
2 Thank Yury S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza St. Petersburg - Ligovsky, responded to this review, January 3, 2014
Dear Yury S,

Thank you for sharing your recent staying experience with us. We are committed to providing our guests with the quality services and facilities. We sincerely regret we fell short of our goal in this instance. We appreciate your taking the time to advise us of your dissatisfaction by sending your review, we'll try our best to look after your concerns and step towards improvement of our services. Despite the challenges you faced I was pleased to note that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests.

Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 8, 2013

i was shocked to find this kind of service in russia,great hotel with proximity to Nievski prospekt and train station and mall,internet is very fast,clean hotel and rooms,great servicei highly recommend this hotel

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mahmoud A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julia S, Manager at Crowne Plaza St. Petersburg - Ligovsky, responded to this review, November 15, 2013
Dear Mahmoud A,
Thank you for your comment about our Hotel on Trip Advisor.
We are glad that you enjoy your staying with us.
It is always a pleasure to have such a positive feedback regarding the service in our Hotel.
We highly appreciate that you would kindly recommend our Hotel.
Your opinion is very important for us.
Looking forward to welcome you in our hotel in your next visit to St.Petersburg
Sincerely yours
Julia Sokolova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza St. Petersburg - Ligovsky

Property: Crowne Plaza St. Petersburg - Ligovsky
Address: Ligovsky Prospect, 61, St. Petersburg 191040, Russia
Phone Number:
Location: Russia > Northwestern District > St. Petersburg > Vladimir
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in St. Petersburg
#13 Luxury Hotel in St. Petersburg
#23 Family Hotel in St. Petersburg
#27 Business Hotel in St. Petersburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza St. Petersburg - Ligovsky 4*
Number of rooms: 195
Official Description (provided by the hotel):
Crowne Plaza St. Petersburg - Ligovsky is located in the spectacular environment of business area of St. Petersburg just a stone's throw from the main street Nevsky Prospect and Moskovsky railway station. The hotel is rather close to Anichkov Palace, State Russian Museum, Hermitage, Kazan Cathedral and Mariinsky Theater. The nearby points of interest also include Church of the Savior on the Blood, Summer Garden and St. Isaac's Cathedral. And the popular shopping mall is located across the street, where you may buy needed goods, have dinner or go to beauty salon. Crowne Plaza St. Petersburg-Ligovsky will set your mood for this great city. After a long business trip, it's the best way to relax in our Lobby Bar with fresh drinks and starters from Chef, taste delicate Mediterranean Cuisine in the restaurant Olivetto and enjoy the walk along famous Nevsky Prospect, contemporary experiencing the world famous White Nights. ... more   less 
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Also Known As:
Crowne Plaza St. Petersburg-Ligovsky Hotel St. Petersburg

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