We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Language problems”
Review of Grill#Factory

Grill#Factory
Ranked #6,546 of 12,480 Restaurants in St. Petersburg
Price range: $3 - $13
Description: Grill#FACTORY is a family restaurant with panoramic views located in the heart of the city. The restaurant offers a menu with a wide range: from cheese sticks to steaks, a variety of sushi rolls and pizza! After a walk around the city-the restaurant will pleasantly surprise you with low prices and meter kebabs, which are perfect for a large company!
Restaurant details
Description: Grill#FACTORY is a family restaurant with panoramic views located in the heart of the city. The restaurant offers a menu with a wide range: from cheese sticks to steaks, a variety of sushi rolls and pizza! After a walk around the city-the restaurant will pleasantly surprise you with low prices and meter kebabs, which are perfect for a large company!
Reviewed 4 weeks ago

Good location, nice food and great prices but that's where it ends. Service was slow then came the language problem or so we thought. The waiter didn't speak English and we had to point to everything on the menu we wanted and off he went. When the food came, only half the items we wanted were there. At this point we thought we would just have what we got but would check the bill carefully.
The bill was correct for what had been served so I paid cash and waited for the change. After what seemed like an age another person came over and said in English that my change would be with us shortly. This beggars belief, if they knew the waiter couldn't speak English why didn't the person who could take over? Come on people, you need to be a rocket scientist to work that one out!!!
If the service was better, especially for tourists like us, I would not hesitate to give this restaurant a far higher rating.

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank Steve-and-Andie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a reviewReviews (26)
Traveler rating
Traveler type
Time of year
Language

1 - 5 of 26 reviews

Reviewed August 6, 2019

Visited 3 times for 6 days in SPB. It is a new place with insufficient number of waiters for the area of the restaurant.
The prices are reasonable, there is a good choice of very tasty food and drinks.
The first time the service was fast. The second time we've waited for 5-10 minutes, ordered and when the food came, we asked for forks and knives -received forks only for our meat plate. The waiter was very friendly but obviously inexperienced.

The third time we left after waiting for more than 25 minutes without ordering.
Definitely the service needs improvement.

Date of visit: August 2019
Thank Nzhoteva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2019

Friendly, but ineffective service.
Not suitable for vegans. Ordered without cheese. I got the rolls, with a comment: “Kitchen said that we can’t do without cheese”. We visited 2 times. Food came in a weird order. Had to wait for forks and knifes.

Date of visit: July 2019
Thank Kuosti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
Google Translation

Date of visit: October 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
Google Translation

Date of visit: September 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Grill#Factory also viewed

St. Petersburg, Northwestern District
St. Petersburg, Northwestern District
 
St. Petersburg, Northwestern District
St. Petersburg, Northwestern District
 
St. Petersburg, Northwestern District
St. Petersburg, Northwestern District
 

Been to Grill#Factory? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing