There were 13 of us from a HAL cruise. All ages! We arranged our tour on the internet via Mike Finn. Very prompt responses and clear information. Could do without all the multi-colored high-lighted emails......Once we got off the ship, past Russian customs (not a big deal) we meet Alana. NOT a Babushka! She was charming, considerate and knowledgeable. Can't imagine our two day tour any better without her. We covered all the sites we wanted and she gave us some extra tips along the way. I'd highly recommend her. The only minor inconvenience was toward the end of the second day, while we were in this little shop paying our invoices, the internet connection was super slow and it took about 45 minutes too long to settle up. Still, I'm giving them and Alana 5 stars.
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