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All reviews reasonable location front desk and concierge same building world cup room was spacious min walk hie uber supermarket taxi petersburg st city lobby
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Reviewed October 24, 2018

This is more of a full-service hotel than what people in the U.S. may be accustomed to for a Holiday Inn Express. It is located centrally to many of the sights in St. Petersburg and situated near one of the scenic canals that connect to the Neva. The accommodations were a combination of super-premium with some inexplicable glaring omissions. The bed was plush and amazingly comfortable and the room was spotless. There were however some issues; there were deep and broad stains in the carpeting that someone had tried very hard to get out and failed (this was in two rooms I saw). Also, the lobby and lounge. furniture seems like it was purchased at Toys R Us. There is only one English channel available on the TV and it is FOX. Also, the breakfast left something to be desired with watery scrambled reconstituted eggs and frankfurters. What made my stay here memorable and enjoyable however was the people. The front desk and concierge staff were uniformly helpful, friendly and never without a smile. They were sincere in their attentions and went out of their way to make you feel at home. With a few upgrades and new carpeting (and a better breakfast selection) this would be a five star review. Also, it is a little difficult to find the entrance (my cab driver dropped me at the other end of building which was quite a hike). I am told that is because the signage is limited in size because it is a historic building. There are shops and stores within walking distance but in the immediate vicinity there is only a kind of dumpy grocery and a pharmacy. I could not find the ATM though I was given directions.

Room tip: Ask for a room near the elevator. The hallway seems to go halfway to Moscow.
Date of stay: October 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank winemaker2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inna Y, Kind regards, Sales executive, Inna Yushchenko at Holiday Inn Express St. Petersburg – Sadovaya, responded to this reviewResponded October 28, 2018

Dear guest!
Thank you for sharing with us your experience of staying at Holiday Inn Express St. Petersburg - Sadovaya!
We highly appreciate your kind feedback about our staff service. Every day we do our best to meet all guests 'expectations.
Thank you for positive review of our hotel location. Hotel in the center of the city is always a good choice. Please accept our apologies for the situation with stains on the carpet. We will remove it, or put new carpeting in shortest time. Sorry for difficulties with finding entrance. Our hotel located in a historical building. It is under government protection, so we are not allowed to put big signs on it. We noticed, that you haven’t been satisfied with rooms and lobby furniture. All our rooms designed in accordance with Holiday Inn Express brand standards. However, we will take your comments into consideration.
Thank you once again for your review! We hope to welcome you back at Holiday Inn Express St. Petersburg - Sadovaya!
Kind regards, Sales executive, Inna Yushchenko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2018

It is a brand new hotel so everything is very clean. Spacious room and very comfortable bed that you sleep like a baby. If you are on the court yard very very quiet. The whole management team is so nice and attentive. They always ask if you have any needs. THANK YOU!!!! Breakfast is very good with very good coffee. Service overall is excellent. It is very close to city centre. Service is great. Thank you again Holiday Inn Express....

Date of stay: September 2018
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Cenk B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Инна Ю, Kind regards, Sales executive, Inna Yushchenko at Holiday Inn Express St. Petersburg – Sadovaya, responded to this reviewResponded October 10, 2018

Dear Cenk B!
Thank you very much for your kind review of Holiday Inn Express St. Petersburg - Sadovaya!
It is a pleasure for us to read that you have enjoyed your stay, especially room and breakfast. Special thank you for your positive mentioning of our staff. We highly appreciate your feedback and look forward to welcoming you back at our hotel!
Kind regards, Sales executive, Inna Yushchenko

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2018

good staff.

nice big clean room.

breakfast is included and which was ok. Quality and hygiene was not up to holiday inn standard.

little bit far from city center.

crowded because of lot of tourist.!! also lot of smoking outside hotel main entrance.

Date of stay: August 2018
Trip type: Traveled with friends
Thank kenpat123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LiliaM544, Директор по продажам at Holiday Inn Express St. Petersburg – Sadovaya, responded to this reviewResponded September 25, 2018

Dear kenpat123!

Thank you for taking time and sharing with us your experience of staying at Holiday Inn Express St. Petersburg - Sadovaya.

It is great to know, that your stay at our hotel was delightful and memorable. Thank you for your positive comments regarding breakfast and room facilities. We pay extra attention to details and strive to surround our guests with everything you may need during your trip.

We highly appreciate your feedback and look forward to welcoming you back at our hotel!
Best regards,
Director of sales and marketing
Lilia Maliutina

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Reviewed September 1, 2018

The hotel's location is good. not too far from the city heart , not too close to the busy center.
It was the first time to experience Express version of Holiday inn .
I was wondering of the pleasure of my family ,but we enjoyed it.
We booked three rooms for five nights and we enjoyed it.

This hotel has been built on an old structure , but every thing is O.K.
The walls between the rooms has been isolated , rooms are enough big , color of the
walls are live and not boring.
.
The quality of breakfast is good too.
There is a supermarket across the bridge , you can buy all you want.
I will come back here again.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank DaryoushTabriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilia M, Директор по продажам at Holiday Inn Express St. Petersburg – Sadovaya, responded to this reviewResponded September 6, 2018

Dear DaryoushTabriz!
Thank you for taking time and sharing with us your experience of staying at Holiday Inn Express St. Petersburg - Sadovaya.

It is great to know, that your stay and your family stay at our hotel were delightful and memorable. Thank you for your positive comments regarding breakfast and room facilities. We pay extra attention to details and strive to surround our guests with everything you may need during your trip.

We hope to welcome you back and do the best for your delightful stay.
Best regards,
Director of sales and marketing
Lilia Maliutina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2018

Yes, you read this right, this hotel is excellent because of a brilliant young man whose name is Anton who stands at the front desk, he is fluent in English and helps everyone including us when we where there starting from the moment we were lost outside the hotel when we met him by coincidence and we were so happy to know that he works at the Holiday Inn where we were heading, he was helping us to make reservations to go on the tours I suggested from TripAdviser, plus so many other things that we decided to call him " our Russian son".
This hotel is clean and quiet , the rooms in the second floor are better than the one our kids stayed in which was in the third floor which has no view at all, the food is very good but with one major draw back ...I truly wished that there were signs on the cooked meat & Deli in English explaining what sort of meat each dish contained...as it's not so hard a task to do.
All in all, this is an excellent hotel I do recommend it for anyone going to stay in St. Petersburg Russia.

Room tip: don't settle for third floor rooms they have no view
Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank MayMustafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilia M, Директор по продажам at Holiday Inn Express St. Petersburg – Sadovaya, responded to this reviewResponded August 31, 2018

Dear MayMustafa!

Thank you for taking time and sharing with us your experience of staying at Holiday Inn Express St. Petersburg - Sadovaya.

It is great to know, that your stay at our hotel was delightful and memorable. Thank you for your positive comments regarding room facilities and breakfast. Special thank you for your positive mentioning of our service, it means that we are following right direction! We will pass to Anton your positive feedback.
We pay extra attention to details and strive to surround our guests with everything you may need during your trip.

We would be very happy to welcome you again to our hotel!
Best regards,
Director of sales and marketing
Lilia Maliutina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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