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All reviews vasilievsky island river view typical courtyard nice hotel bridge opening gold member taxi ride small supermarket fitness center business trip min walk rooms are modern upgraded to a suite lobby bar business hotel flat screen tv would highly recommend this hotel
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Reviewed February 12, 2019 via mobile

Was overwhelmed with the hospitality and kindhearted behaviour of the staff at the property.

1. Wonderful location
2. Accessible for places and metro
3. The restaurants were too good... No charges for my daughter... thanx for the kindheartedness.
4. Shopping stores nxt door

Would love to visit again.

Thanks a lot marriott.

Date of stay: May 2018
Trip type: Traveled with family
Thank vijayyyyyyyyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriottstp, PR&Marketing coordinator. at Courtyard by Marriott St. Petersburg Vasilievsky, responded to this reviewResponded February 25, 2019

Dear guest,
Thank you very much for your feedback.
We are very happy to know that we managed to meet your expectations about the hotel and services provided. We hope that your stay in our hotel brought you only positive emotions and you will come back to us again very soon.
Best regards, Margarita.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2019 via mobile

The hotel itself was great, but the bartender Natalia has ruined many my and many other people’s experiences. It seems that she really hates clients and you can literally read it off her face. She had only 3 tables and was making everyone wait for service claiming she is too busy and working alone. I’ve seen waiters half her size work 10 tables easily with a smile on their face. I felt disgusted watching her make a frown face to a nice french lady with her mom who had ordered a freshly squeezed juice and she pretended she didn’t understand them. Natalia, if you don’t like you job, quit and work in a place where your hatred towards patrons is acceptable, like a jail maybe? I get it, this is Russia, but Marriott should really pay close attention to their staff.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank Tmplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonikaN2228, Assistant Front Office Manager at Courtyard by Marriott St. Petersburg Vasilievsky, responded to this reviewResponded January 6, 2019

Dear Tmplace,

Thank you for choosing to stay at the Courtyard St. Petersburg Vasilievsky hotel and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

I have shared your feedback with the appropriate hotel team. Our Food & Beverage Manager will personally provide additional trainings for the stuff to prevent such situations in the future.

Regardless a negative experience with us, I hope you will give us a chance to serve you again whenever your travels bring you back to St. Petersburg.

I remain at your disposal for any further assistance.

Sincerely,

Monika Nivalainen
Assistant Front Desk Manager
monika.nivalainen@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2018

Nice spacious room with the view on the river, stadium and the city. In the quiet area and with the peaceful atmosphere but close to many sights. We were a little bothered by smoking smell through the ventilation system.

Room tip: Definitely better to choose river view
Date of stay: December 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Tatiana V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2018 via mobile

Stayed at Courtyard by Marriott for 3 nights. The receptionist in the restaurant for breakfast was extremely rude on our second morning there on 19 December. Upon entering, we told her our room number and she replied "write there". We were momentarily confused as the first morning we also gave our number and were shown through, no writing of anything on our part was requested. With just a 2 seconds delay from us, she let out an exaggerated sigh completed with eye roll and tapped on a piece of paper saying curtly "write room number and sign!"

Everything else at the hotel was functional and we didn't encounter any problems. But if nothing else stood out, you could be sure that the only memory etched in my mind would be this unpleasant one. And if the hotel management were to check with the staff on this matter, she might remember it too. Because I had looked at her in disbelief in response (while signing the paper dutifully of course) and she steely held my stare. Then again, she might not have remembered me if she does this to everyone.

Date of stay: December 2018
Trip type: Traveled with friends
2  Thank HCLChristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexanderB2850, Front Office Manager at Courtyard by Marriott St. Petersburg Vasilievsky, responded to this reviewResponded December 21, 2018

Dear Ms.Christine ,

Thank you for choosing to stay at the Courtyard St. Petersburg Vasilievsky and providing your honest feedback.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, i have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to St. Petersburg.

Sincerely,
Alexander Bogomolov
Front Office Manager
Alexander.Bogomolov@marriott.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2018

Court yard Vasilievsky on the banks of a river and is very close to the metro station. The duty manager has upgrade me to a suit room with a nice view of the river. The suite spacious and clean.

Break fast and food is average but there are many restaurants close by including an Indian restaurant Cardamon about 5-7 minutes walk. The reception staff are professional with all smiles.Overall my stay is very good.

Room tip: rooms facing the river
Date of stay: November 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank dvr2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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