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“They forgot one of us!”
2 of 5 bubbles Review of Orient Express

Orient Express
Ranked #1,911 of 10,238 Restaurants in St. Petersburg
Cuisines: European, Russian, Central European
More restaurant details
Restaurant details
Good for: Local cuisine, Large groups, Families with children, Business meetings, Romantic
Dining options: Lunch, Dinner, Late Night, Reservations, Seating, Serves Alcohol, Waitstaff
Holstebro, Denmark
Level Contributor
20 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“They forgot one of us!”
2 of 5 bubbles Reviewed September 23, 2013

We were three persons attending the Orient Express on a night, where there were no other guest in the smoking area and four guests in the non-smoking area. So I guess, that the two waitresses didn't have too much on their hands.
The staff were very nice and one of them spoke excellent english.
We got our starters (after a LONG wait), which were big (khachapuri) as the waitress had told us, deepfried, fairly fat and nothing speciel. Redwine - bought by the glass - was good.
Interior was nice, but not so much Orient Express as I had expected.
Then the main courses came - for the two of us! When we asked for the third main course, the non-english speaking waitres just shrug her shoulders. The other one explained, that they hadn't heard the order (which was loud and clear, by the way) - how many guests do they have, WHO only have a starter?
Nothing more was done to it, no apologies, no offers to make a fast main course, no nothing.
The main courses (those we got) were all right, but heavy and not all that interesting.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank mettegrith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

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Rating summary
Date | Rating
  • English first
  • Finnish first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Moscow, Russia
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Ok but not special”
3 of 5 bubbles Reviewed July 31, 2013

Food is good but rather expensive for St Pet, the location and what if offered. You will not face a disappointment but also nothing special.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Gernot K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heswall, United Kingdom
Level Contributor
202 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 147 helpful votes
“Fab views and central location”
4 of 5 bubbles Reviewed July 21, 2013

As we expected based on our from previous stays with Orient Express elsewhere, the service was excellent. Reservation and Concierge services still managed to exceed expectations in respect of our special requests to make my 50th birthday a very special occasion.

The wait for check-in was a bit slow but the welcome glass of champagne was much appreciated, as were the flowers and chocolates in the room on arrival and other gifts throughout our stay (birthday card, engraved wine glasses, more chocolates etc). We had asked for a Terrace Room to enjoy the White Nights. Rooms 501-506 offer some morning sun and great sunset with best room views over Church over Spilled Blood, Russian Museum and Arts Square though terraces are not overly private due to the low balcony dividers. We knew that there would be some trade off in terms of space (the Terrace Rooms are the smallest in the hotel with the exception of Suite 509 which has a wrap around terrace) but the lack of a walk in shower was a bit of a disappointment. Nor were there any in room tea/coffee making facilities. Otherwise we had all the amenities that we would expect. Our one big complaint is that the hotel was upgrading their air-conditioning system whilst we were in the middle of a heatwave. The sensor in the new air con unit didn’t work. As a result the room temperature overnight never got below 27 degrees which made it very difficult to sleep. After several complaints and engineer visits, the hotel provided a fan which helped a bit (plus we received more complimentary wine and chocolates!). Hence the four not five star rating. Also, food offerings were mixed.

For breakfast you have a choice of venues (main L’Europe dining room plus Mezzanine). This hotel is not overly large but accepts groups and so there are peaks and troughs for breakfasts. Also, the service is not controlled as well as it could be – some group members did not sit at their pre-allocated table. As a result, on our first morning we were asked to sit a group table for eight. We were advised that we needed to go down for breakfast between 0700 – 0715 if we wanted a table for two. Excellent buffet breakfast offering with made to order eggs. Freshly squeezed orange juice isn’t on show and isn’t always offered but is available if you ask.

The Caviar bar was a small and formal but not overly intimate or romantic restaurant . The maître d’ was brusque to say the least and it seemed as if the restaurant could not cope with the albeit small number of guests. Even though we had reserved a table we had to wait a long time for menus. We had to ask for wine list which took a long time coming and which was removed before we had chance to order (presumably because most people look but don’t buy when they see the prices). Our egg in egg with truffle and caviar special starter was good. After that our waitress asked us to confirm our main course as she could not remember what we had ordered. There was no wine waiter to help with wine or vodka selection. The guitarist and violinist were excellent - otherwise not a great first night.

Little to say about our meal at Rossi. Starters OK – tuna tartar and carpaccio. The sea bass main was also OK but the saltimbocca was dreadful.

In contrast we had fantastic meal at L’Europe on the final night of our stay. Good atmosphere and music from violinist and pianist followed by ballet duo (not great view of latter as priority for front tables was given to group tours). Good selection of traditional Caviar appetisers. The salmon tartar and foie gras starters were sublime as was the wagu tenderloin main. The birthday cake complete with sparklers was very touching as were the additional birthday/farewell gifts. This was definitely the culinary highlight of our stay in Russia.

Great meal at Chopsticks on our final day though this was on the pricey side for a lunch (typical of all meals in Russia).

Through our tour operator we pre-arranged a private guide for our 5 days in St Petersburg, Olga Binetskaya (email: biolst@mail.ru) who we would highly recommended. She spoke excellent English and was very attentive to our special requests. See our separate reviews of the Hermitage; Yusupov Palace; Peterof; Pavlovsk; Tsarskoye Selo (Catherine’s Palace); and Oranienbaum.

Final point – make sure you have mosquito repellent if you are prone to bites! I received several but these did not detract from a really fantastic stay.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank top-trippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hollywood, California
Level Contributor
8 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Quite Good For Russian Meal in St. Petersburg”
4 of 5 bubbles Reviewed July 7, 2013 via mobile

If you're looking for a spot near Nevsky Prospect for some authentic local food, Orient Express has a menu and a kitchen that will satisfy. For St. Petersburg, the prices are quite reasonable and in line with what would be considered a mid priced meal here. That's not to say it's a budget meal, but you can (and many WILL) pay much more for the same food elsewhere in this neighborhood. What I like about Orient Express is that the preparations of dishes are done with care. My wife is born and raised right across the street from this restaurant and this is absolutely a restaurant locals enjoy for comfort food of Russia.

Visited July 2013
Thank Rob_from_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
45 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Great service,good food,not cheap”
3 of 5 bubbles Reviewed May 15, 2013 via mobile

We had a very pleasant meal with a group of friends. Service wa excellent & the waitresses all spoke excellent English. A wide-ranging menu with good options for non-meat eaters. Georgian cooking v good. Negatives: only one piece of fish left at 8 o'clock on a Tuesday & food not that hot when served. We'd go again to give it another try.

Visited May 2013
Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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