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All reviews the river nice spa area free of charge an excellent hotel spacious rooms lobby bar atrium cathedral steam baths city english concert minibar parts interior
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Reviewed August 27, 2018

We have been here several times now, and again we are very satisfied. The breakfast has even been improved (!), the service is very good and friendly, most of them speak a good English. We love the Spa, although the saunas should be renovated in the next months.
There is a complementary WLAN that works fine.
We like to be here during my concert trips, and we surely will return!
Thank you for the nice stay - again!

Room tip: Take a room in the second house, that is more quiet.
Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank cspengler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations S, Администратор at Hotel Kaiserhof, responded to this reviewResponded September 3, 2018

Mr.Spengler! Thank you for leaving your feedback on the tripadvisor website. We are extremely interested in the opinion of each Guest. We try to monitor the quality of service in our hotel and we are very sorry, but really the hammam carried out maintenance of the equipment, but you could always use a herbal-salt bath in which the same temperature regime and humidity. We will be glad to welcome you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2018

Kaiserhof is an excellent hotel well suited for tourists looking to explore Kaliningrad. I stayed five nights in a De Luxe room together with a friend.
If you are looking for the shopping parts of the city this might be a little bit off, but in case of cultural tourism the hotel is perfectly located.

The room is rather big which makes room for both a sofa, a comfy chair, a small table and a desk. There is also an effective AC fitted in the roof, you can cool down your room in a matter of minutes if needed. The TV might not be biggest I have seen in a hotel room but who cares.

The bathroom have got plenty of room for your stuff, a walk-in shower and a rather odd WC which I assume is there because of the spa profile of the hotel.

Included in the price is the pool area with saunas, special showers and other such things. A very nice touch to the stay when it’s hot outside. It’s wasn’t too crowded when I visited so it is a place to rewind and relax.

Breakfast buffet is pretty good but sometimes you must wait for refills to show up.

Wifi works like a charm and you only have to connect once.

To summarize: A hotel I would love to stay at again when in Kaliningrad. The location, the pool, spacious rooms and staff who really tries to help even if they don’t speak fluent English.

Date of stay: July 2018
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Tomas_in_Uppsala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations S, Менеджер по обслуживанию клиентов at Hotel Kaiserhof, responded to this reviewResponded August 13, 2018

Dear Tomas! We thank you for such a wonderful feedback about the work of our hotel, restaurant and staff in general.We are extremely interested in the opinion of our Guests! Every day we try to improve ourselves in learning English. We will be grateful to your personal recommendation of the hotel to your friends and family. We hope to see you again among the hotel guests. All the best!

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Reviewed June 7, 2018 via mobile

comfortable quiet room on main road side. only the fridge/minibar annoying loud.

inside restaurant serving nice salads and main dishes. friendly staff delivering promptly

located aside river and close to cathedral and other old buildings

Date of stay: June 2018
Trip type: Traveled on business
Thank Micy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations S, Менеджер по обслуживанию клиентов at Hotel Kaiserhof, responded to this reviewResponded June 9, 2018

Dear guest! At first, thank you for your feedback about our hotel. We are very pleased that you have the most positive impressions about our hotel. After all, your smile is a gift for our hotel! Your comments about the work of the refrigerator were transferred to the head of technical service and accepted in the work. We will be glad to welcome you among the Guests of our hotel,and we will be grateful for your personal recommendation of our hotel to our friends and family. All the best!

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Reviewed May 11, 2018 via mobile

We came to Kaliningrad for a family visit. We didn’t know what to expect from a hotel, but we had four fantastic days at the Kaiserhof.

The room was well-equipped and spotlessly clean. The staff were really friendly and tried very hard to accommodate an Englishman with very limited Russian! The restaurant was good with a mix of traditional with a European twist. The spa and gym were fantastic with great facilities at a fraction of UK prices.

The whole town was gearing up for the World Cup and lots of great improvements to the roads and infrastructure.

We can’t wait to come back and will try to get a room at the back of the hotel again.

Thanks very much

Andy and Natasha.

Date of stay: May 2018
Trip type: Traveled as a couple
Thank C9663VMandrewm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations S, Менеджер по обслуживанию клиентов at Hotel Kaiserhof, responded to this reviewResponded May 20, 2018

Andy and Natasha, good morning! Thank you for such remakable and positive rewiew of our hotel and work of our staff! The most important thing for us is your comfort. We are very pleased that you were satisfied staying with us . We will be grateful if you recommend our hotel to your friends and relatives. We will be glad to welcome you again in Kaiserhof hotel!

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Reviewed April 22, 2018

Good location, decent rooms, good lobby bar, especially barman there (I think the guy is from Poland).
But...!
This time there was 10 years celebration of this place and owner gather friends and partners there, disregarding GUESTS at all! Loud, lobby was super crowded, drunk guys everywhere.
It just tells me once again: avoid it next time. There is a very new place, Kristall, so, I better go there then.

Date of stay: April 2018
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Vlad_Anastassia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations S, Менеджер по обслуживанию клиентов at Hotel Kaiserhof, responded to this reviewResponded April 25, 2018

Dear guest! Thank you for your feedback. The opinion of each guest is very important for us. We bring you the sincere apologies for the provided inconveniences. We try to do everything that to our guests it was comfortable. We want to note that in case of this situation, you can always address on reception of hotel. We will be glad to greet you among Guests of our hotel again to show you the best service. In total to you kind!

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