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“Good night sleep”

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Mercure Moscow Paveletskaya
Ranked #34 of 310 Hotels in Moscow
Amsterdam, The Netherlands
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good night sleep”
4 of 5 bubbles Reviewed September 1, 2014

After spending my nights at various dodgy hotels with paper thin walls, Mercure Paveletskaya was a pleasant surprise. Interior is modern and clean, bathroom has a rain shower installed and beds are super comfy.

  • Stayed August 2014, traveled solo
    • Value
    • Rooms
    • Service
Helpful?
2 Thank susannam29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, Mercure Moscow Paveletskaya team at Mercure Moscow Paveletskaya, responded to this review, September 7, 2014
Dear Susannam29,

Let us say thank you for sharing such a positive note about your experience with users of TripAdvisor. We highly appreciate the fact that you chose Mercure Moscow Paveletskaya for your stay at Moscow.
That is a pleasure for us to know that our guests are satisfied with the service we provide.
We do hope to welcome you again at Mercure Moscow Paveletskaya!

Sincerely Yours,
Mercure Moscow Paveletskaya team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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563 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Oslo, Norway
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed August 15, 2014

I stayed just one night during a business trip, but this stay was very pleasant. The room is very, very spacious (the bathroom, too). And it was one of the rare cases when I slept like home :) Special feature - the ceiling of the room, really liked the design!

  • Stayed May 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dg_the_muse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, Mercure Moscow Paveletskaya team at Mercure Moscow Paveletskaya, responded to this review, August 21, 2014
Dear Ruby R,

Thank you for choosing Mercure Moscow Paveletskaya!
We are really pleased to know that you were contented with your stay at our hotel! Thank you for noticing our design, we are proud of it.
Hope to welcome you again at Mercure Moscow Paveletskaya!

Sincerely Yours,
Mercure Moscow Paveletskaya team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
143 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 306 helpful votes
5 of 5 bubbles Reviewed August 12, 2014 via mobile

We stayed for 8 nights and the Mercure was really a home from home.
The only slight negative comment was at check in, when we wandered in after a four hour flight, the Aeroexpress to Paveletskaya and subsequent walk to the hotel in the 30 degree heat.. i told the check in staff we had a reservation, and it was queried with "at the Mercure?" as if i had accidently arrived at a nice hotel, and should be staying in a hostel elsewhere.. i laugh now, i didn't think we looked that bad.
Check in was however efficient, the room request for a high floor away from elevators was given.
The room was good, nice modern design, very clean, good lighting, very quiet, excellent and extremely quiet air conditioning. Safe, fridge with complimentary water, large tv we never watched, comfortable bed, lots of power sockets. Bathroom was nice, rainforest and normal shower in large walk in wet area, as mentioned in other reviews no place to put toiletries. Also the toiletries, even only half used, are always replaced every day, this seems like a waste.
Excellent free wi-fi.
Free copies of the Moscow times in the lobby.
We didn't take the breakfast, as it was expensive even by Moscow standards, preferring to walk to the restaurants in the area of Klimentovsky street, next to Kalininskaya Metro 10 minutes walk away.
Staff always polite, and very helpful with my registration.
Great location would certainly reccommend and would be happy to stay here again.

Stayed August 2014, traveled as a couple
Helpful?
4 Thank Zuribob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, Mercure Moscow Paveletskaya team at Mercure Moscow Paveletskaya, responded to this review, August 14, 2014
Dear Zuribob,

Thank you for choosing Mercure Moscow Paveletskaya!
We highly appreciate our every guest’s comment, such notes give us opportunities to make our service better, so thank you for taking your time and sharing your experience with TripAdvisor users.
We will be glad to welcome you again at Mercure Moscow Paveletskaya!

Sincerely Yours,
Mercure Moscow Paveletskaya team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

It was the cleanest hotel I've ever stayed on abroad. It was a bit far from the city centre but just only 600m. away frm the green line of Moscow metro. It has the most comfortable bed I've ever slept. All hotel has very fast (nearly 3 mb/s upload) internet service and able to reach anywhere from the hotel. Also the breakfast was included in the staying package and it was perfect.

  • Stayed August 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ugandor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, Mercure Moscow Paveletskaya team at Mercure Moscow Paveletskaya, responded to this review, August 14, 2014
Dear Ugandor,

Thank you for choosing Mercure Moscow Paveletskaya!
It is very important for us to know that our guests are satisfied with service that we provide. Thank you for sharing your experience with us and we look forward to see you again at Mercure Moscow Paveletskaya!

Sincerely Yours,
Mercure Moscow Paveletskaya team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 11, 2014

We booked this hotel as a special offer, so I am not sure what the normal prices are, but as far as our stay was concerned, it certainly exceeded our expectations for what we'd had to pay. The standard room was big, modern and clean, with some nice design attributes. There were a tea and coffee set, a small kettle and a fridge with complementary water added every day. What I enjoyed most was the immaculate service, our every need was assisted promptly and to our satisfaction. Breakfast was not too cheap, but really good. The hotel is located in a quiet historical street, close to all the main attractions, aeroxpress train to Domodedovo and Paveletskaya metro station. You can enjoy a pleasant 20 minute walk to the Kremlin or the Tretyakov Gallery through the old Moscow streets and alleys. The only drawback I would name is the lack of light in the room: the windows were facing the patio, and it was impossible to distinguish between day and night or tell what the weather was at the moment.

Room Tip: Try to choose a room facing the street for more light
See more room tips
  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MarinaRev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, Mercure Moscow Paveletskaya team at Mercure Moscow Paveletskaya, responded to this review, August 14, 2014
Dear MarinaRev,

Thank you for choosing Mercure Moscow Paveletskaya and your valuable time that you spent for sharing your comments about your stay with TripAdvisor users!
We highly appreciate your opinion and we are happy to know that you were satisfied with service we provide.
We will be glad to welcome you again at our hotel!

Sincerely Yours,
Mercure Moscow Paveletskaya team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 31, 2014

I was stay with them for a 4 days and I really enjoyed with my stayed. Hotel is near by all Main places and restaurants. Room was so clean, quite and comfortable. I checked In with Mariya and she was so smiling friendly and helpful even 5 in the morning. I also want to say thanks for Sergey, Alexey, Victoria, Igor and one more lady.. [I forget her name]

  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank inMyHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, Mercure Moscow Paveletskaya team at Mercure Moscow Paveletskaya, responded to this review, August 5, 2014
Dear Guest,

Thank you for choosing Mercure Moscow Paveletskaya! We are glad that you were satisfied with our treatment and facilities and enjoyed your stay with us!
We will be happy to welcome you again at Mercure Moscow Paveletskaya!

With kind regards,
Mercure Moscow Paveletskaya team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 18, 2014

Stayed for a couple of nights while touring the city. Good location and a nice room. Just have a few comments that might be taken into consideration to improve the experience:

1. We found the room to be very cold and absolutely couldn't figure out how to increase the temperature.
2. I agree with other reviewers that the absence of any shelves in the shower cabin made the showering experience rather inconvenient. I am puzzled as to why the designers/architects/construction team didn't think about this.
3. The restaurant - most likely it doesn't have anything to do with the hotel, but just a note. The food was not very enjoyable. We are not big people, but there were small portions, and quite overpriced. We understand that we were on vacation overseas and we expected high prices, but the amount of food offered for the price was quite unreasonable.

The staff was quite helpful and friendly. Overall, very decent place.

  • Stayed June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Noname11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, General Manager at Mercure Moscow Paveletskaya, responded to this review, July 29, 2014
Dear Noname11111!

Thank you for time that you spent for writing comments about your stay at Mercure Moscow Paveletskaya!
We highly appreciate our guests’ opinions and let me assure you that we will take into consideration all your notes.
We will be happy to welcome you again at Mercure Moscow Paveletskaya!

With kind regards,
Thierry Brinte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Moscow Paveletskaya

Property: Mercure Moscow Paveletskaya
Address: Bakhrushina St., 11, Moscow 115054, Russia
Location: Russia > Central Russia > Moscow > Zamoskvorechye
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #34 of 310 Hotels in Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Moscow Paveletskaya 4*
Number of rooms: 140
Official Description (provided by the hotel):
The 4* Mercure Moscow Paveletskaya is a design hotel in a quiet location on ul. Bakhrushina in the center of Moscow, 2 mins from Paveletskaya station and the AeroExpress to Domodedovo. 149 Stylish rooms in a unique design, close to the business and historical center of Moscow, free WIFI, Town House restaurant, bar, fitness center, wellness center, 8 conference rooms, underground car park. The perfect base from which to explore Moscow or for shopping, business meetings and relaxation. Discover Mercure! ... more   less 
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