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“Absolutely Outstanding”

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The Ritz-Carlton, Moscow
Ranked #9 of 316 Hotels in Moscow
Certificate of Excellence
Brisbane, Australia
Level 5 Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Absolutely Outstanding”
Reviewed August 9, 2014

I was staying at a hotel nearby when I had reason to use a ATM at this hotel. I was greeted with the most beautiful smile and the welcome was so genuine. The luxury is evident the moment you walk in the door. I was due back in Mosow again a few days later and changed my booking to stay at the Ritz. I stayed in a club room. I was treated so well that I did not want to leave.
The O2 restaurant on the roof has beautiful food and views. The rooms are luxurious. The service is impeccable. Treatment in the Club Lounge on Level 10 was out of this world. (Thanks Director Anna and staff member Tanya especially)
As you can tell I loved this hotel. Best in Russia. World Class
Thanks

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 6 Contributor
261 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed August 8, 2014

Great rooms and an amazing view and services being on the most expensive and central street of Moscow, Tverskaya. As all the Russian hotels at night the lobby becomes a "classy escort's boulevard" some of them even pushy, believeing that all the men's attending the place are "ideal customers". The top floor bar requires a separate (also amazing) positive judgement on Tripadvisor

  • Stayed October 2013, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Pierluigi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
perth
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 8, 2014

We arrived late at night and were greeted with smiles and a very swift check in which was appreciated after travelling from Australia. The room although not huge was adequate and the bathroom was very functional. Breakfast was excellent with a great range of hot and cold foods. The bar on the roof was a big surprise and it stayed light until very late which gave us time to soak up the

Room Tip: Don't know
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  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank PerthWarnerbros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed August 4, 2014

This hotel is beautiful, with wonderfully appointed rooms and a location that cannot be beat. The O2 bar is spectacular and even though the drinks are very expensive, you are in effect paying for an unrivalled view. We were very impressed by the standard of furnishing. What is not 5 star is the service. Our room was not made up until well after 2pm (despite the hotel being 30% occupied) and toiletries were not replaced. However, what really disappointed us was the service in the restaurant at breakfast. At Roubles 2000 a head, the choice is very limited and not nearly as good as at the Marriott Grand or Marriott Aurora. And the service was very poor: we had to flag down a waitress to request coffee and then it was never replenished. The wait staff seemed disinterested.

The other change from last year is that Americans and Europeans are very, very scare. Most guests are now Chinese or Indian. You get the sense that service levels have dropped as a result.

Room Tip: Ask for a deluxe room as standard ones are small. Higher rooms have a much better view.
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  • Stayed August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank expatdave77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level 6 Contributor
264 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed August 4, 2014 via mobile

Excellent location, just few steps from the Red Square.
Nice and classic rooms, spaciuos and with a very good selection of amenities.
Excellent breakfast, very good service.
Definitely my favourite hotel in Moscow, highly recommended.

Stayed June 2014
Helpful?
Thank FSGTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 3, 2014

Stay for 3 nights and it was fantastic , the O2 bar had brilliant views and I love it. It was a bit pricey for drinks, so make sure you have plenty of money to spend. The staff were very good and always had a smile. The red square is only a 10 minute walk with a big shopping centre, but you have quiet a few shopping centres in this area. Make sure you put on ......do not disturb on your room because the maid will knock on your door until you get up, this was the only thing I didn't like. Their is a Mexican restaurant up the road which was very good. If I ever go back to Moscow I would stay here again. It rakes about 90 minutes by coach to get to hotel, probably quicker by taxi........

Room Tip: Ask for room facing red square has to be at least 6 floor .
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  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Tracey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 29, 2014 via mobile

Rooms aré beautiful, big, and súper modern devices. TV channels SUCK! Location is awesome, most beautiful áreas walking distance. in general people are not the friendliest... And prices aré just insane... Definitely the terrace is a beautiful place to spend the afternoon just crazy expensive.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarlishSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Moscow

Property: The Ritz-Carlton, Moscow
Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Phone Number:
Location: Russia > Central Russia > Moscow > Tverskaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Moscow
#5 Business Hotel in Moscow
#9 Luxury Hotel in Moscow
#10 Romantic Hotel in Moscow
#13 Family Hotel in Moscow
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Official Description (provided by the hotel):
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow

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