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“Good but not great”

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The Ritz-Carlton, Moscow
Ranked #9 of 320 Hotels in Moscow
Certificate of Excellence
Sfakia, Greece
Level 4 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good but not great”
Reviewed February 24, 2014

After spending a few nights at the Ritz in NYC and the Four Season Park Lane , London, I had higher expectations. Don't get me wrong it's a nice place but doesn't compare with the high end service you get at either of those properties. I would compare it to more to a Marriott than a RC. Food and room were fine but nothing great and it was very expensive for what I got.

  • Stayed February 2014, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jake l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,603 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
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English first
London, United Kingdom
Level 4 Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 23, 2014

Just back from second visit to this hotel and, although its not cheap, it is excellent. Fab service, breathtaking view from the bar, a wonderful pool and spa and the most comfortable beds I have ever slept in in a hotel. It's ideally located a step away from Red Square and all the staff, from the helpful concierge to the waitresses try their best to offer good service - not always the case in Moscow hotels. I wouldn't stay anywhere else.

Room Tip: Its worth paying extra for a room with a king sized bed!
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  • Stayed February 2014, traveled with family
    • Value
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Helpful?
Thank serrie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level 5 Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 17, 2014

Class in RC rooms, bar view to die for (and claim life insurance to pay for the drinks) and amazing breakfast. Treat yourself and walk into Red Square and the Kremlin. Late night service mixed in the bar.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Cracker73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 16, 2014

Great hotel in a great location. Don't expect an amazing charm but 20 meters from the red square, great lobby, nice large and quiet rooms, good staff. Restaurants on the expensive side but it's Moscow...

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bollinger96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 4 Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 25, 2014

You can't find a better spot in Moscow - so close to Kremlin. The room was beautiful and clean, typically Ritz-Carlton style with a wonderful bed and a great bathroom.

I experienced the staff as friendly, but unexperienced. Still a bit "Russian style". Huge queues at check out.

Probably the best breakfast I´ve ever had.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank TeoandTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level 6 Contributor
510 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed January 21, 2014

Even with the recent opening of the Four Seasons almost just opposite, the Ritz Carlton remains my top favorite of Moscow hotels with best location on the boulevard. On the top level Bar as well as on the 11 floor Club Lounge you can have great view of Red Square, the best view among luxury hotels of Moscow that are concentrated in this area. The rooms are spacious, modern but with classical charm which I prefer to minimalist and high tech styles favored by competitors. But it is the kind of personal service that makes Ritz Carlton Moscow my favorite of Moscow among luxury brand names. Here Club Lounge serves lunch as well as breakfast, and evening snacks (that are a virtual dinner), served by waiters. At Ritz Carlton Moscow you feel as if you are in a top luxury hotel of Paris or London, with price to match.

Room Tip: Club Level services is great and includes all your meals
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  • Stayed January 2014, traveled on business
    • Value
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Helpful?
Thank awhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 13, 2014

The room was beautiful and clean.
the location was superb, you can hardly get better in Moscow.
But the service was so rude and careless one wonders how Ritz-Carlton agreed to associate its brand name to such an unprofessional and sly organisation.
To make matter even worse, at checkout we were asked if we had used the mini-bar to which we answered "no", as we never use it. A bar-man also came in to check it when we were leaving the room to checkout so they knew. A week later our hold deposit was still not released, so I phoned to ask why, to which I was told "oh sorry, we should have cleared that already". Soon after this which we were charged 5500RUB (165USD) for a wine we never consumed. The hotel then requested we submit a dispute form. Eventually this was resolved and the money was returned with a small loss on our side due to conversion fees and no apology was given.

Another below par experience was the coffee: when a hotel charges 360RUB for an espresso ($11USD) one expects it to come from an espresso machine with freshly ground coffee beans, not from a fully automated one which tastes and looks like a cheap fast food joint or petrol station style coffee…

The spa centre was closed for our entire stay so it was hard to rate.

I'd recommend this hotel to anyone with plenty of money to waste who doesn't really care about service or quality, though the rooms and lift operator were very nice.

  • Stayed December 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
8 Thank travellingartists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Moscow

Property: The Ritz-Carlton, Moscow
Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Phone Number:
Location: Russia > Central Russia > Moscow > Tverskaya
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Moscow
#5 Business Hotel in Moscow
#9 Luxury Hotel in Moscow
#10 Romantic Hotel in Moscow
#13 Family Hotel in Moscow
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Official Description (provided by the hotel):
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Café Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow

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