We just recently stayed at this hotel from the 13th to 16th of August and I'd like to share our experience. The initial selection was based on price and location. I wanted a balance of reasonable price (not cheap and nasty) and convenient location. I checked this hotel, read reviews and decided to book. Another bonus was that it was part of a chain, so this should provide some level of accountablility. We got to the hotel after taking the metro and after having some difficulty finding our way (our fault not the hotels) got to the hotel. It IS easily accessible via Metro and is quick to get into the centre to do site seeing. Plus you get the added value or at least we thought so, of riding the Moscow Metro and checking out the stations along the way (we loved that). Initial check in was ok by a girl with a 'Trainee' tag on. We had requested a Non-smoking room well in advance and had guaranteed our room which in itself was a dodgey process. They requested a photocopy of our passport and credit card front and back and also the signed form giving authorization to charge 1 night if we were a no show.I worked in the Hotel industry for 10+ years and was a Front Office Manager and I've never heard of asking for CC and passport copies before and was hesitant in providing these BUT did it to get the room guaranteed, we'll see how that turns out. So desk staff seemed friendly on check in and we got to our Non Smoking room on the 3rd floor. First thing that was strange was our floor reeked of cigarette smoke. I mean it was strong. Our room however was smoke free but had been smoked in before, the cigarette burns on the bed spread was testiment to that. There was also an ashtray with matches in the room, odd for a "Non Smoking" room to have. Room was not immaculately clean but very acceptable, bathroom was nice and shower was great with lots of hot water during our whole stay. I spent a bit of time looking for the climate controls for the room then gave up and opened the window. There were no insect screens so we didn't open it too far to keep flys and mosquitos to a minimum. We ate dinner that night in the restaurant and were served by a very nice waiter who was good at his job. Food that night was fine. Our sleep that night was not. The mattress was brutal. Thin, hard and left us feeling beat up the next morning. I'm sure I'd have been just as comfortable on the floor. The pillows were no better. They were bags of something, provided zero loft, and gave no support for a head. Come to think of it I had a couple of thick travel guide books with me, I should have used those. Any hotel with an ounce of common sense will know a comfortable sleep is THE most important part of a stay. Buy some decent bedding and not stuff that seems like it came from a Communist era hotel during Stalin's rule.
That same night we swealtered in that room. There was a thermometer inside the room which read 26 degrees celcius that's 79 fahrenheit. It was cooler in the smoke filled corridor outside our room as that was air conditioned, our room was not! That explained why I couldn't find the climate controls. Next morning we had our breakfast which was included, acceptable, then went to see the front desk to ask about air conditioning. He told us we did not have any and we asked to move to one that did. We were leaving right away to line up for Lenin's Tomb as we only had THAT day to see it. He asked if we wanted to move right now but as we needed to head out, we said we'd be back later to do it when we came back to pick up our camera's and daypack (can't take that into Lenin's Tomb).
Got back just after lunch and asked the girl on the desk about moving now. She was the same one that checked us in and we were told there was no rooms with AC right now, please check later. Strange, as there was one just that morning and the desk clerk made notes about our request. We would be back around 6pm so no problem. We asked if there was one we'd get it held and were assured it would. SO, later, around 6PM we arrive back to be told there are none available we cannot move. So there WAS one that morning but not now. What annoyed me most was not the fact that I couldn't move, but that I was told I could, no problem we have a room, by one staff member then no there was nothing by another. I had requested it at approx 8am that morning. As a side note, this is 2008. Put climate controls in ALL your rooms.
Dinner on our last night was in the hotel again and this time the food and service was the opposite of our first night. Slow, food not so good and our beer was cloudy and tasted nasty. The beer was a lager so should be crisp and clear. Last time I saw this was when I worked in a pub in London UK and the manager would pour spillage and dregs from the taps back into the beer keg at night.
So we had 3 hot restless nights in Moscow but got to see everything we wanted including alot of those great Metro stations.
I think the rating of 3 stars for this hotel is far from deserved. It seems like a 1 star chain trying to be a 3 star and falling very short of the mark. If Maxima would like to know how to provide for guests please check the Valka Hotels Group in St Petersburg. We stayed at their Comfort Hotel for 4 nights and it was outstanding. I will be posting a review on that one as well.
- Official Description (provided by the hotel):
- Maxima Irbis Hotel. Maxima Irbis Hotel is located next to Maxima Zarya Hotel. The Hotel provides 96 rooms of various categories, including 4 outstanding suites, conference services, special offers & benefits. Maxima Irbis Hotel also has a wellness-center with, gym, hammam & professional masseurs. Maxima Irbis Hotel provides everything for a pleasant stay for leisure or a business trip. The All-Russia Exhibition Centre is located nearby. Free Wi-Fi and fresh press are complimentary. ... more less
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- Also Known As:
- Maxima Irbis Moscow
- Maxima Irbis Hotel Moscow