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“Ibis Standart” 4 of 5 bubbles
Review of Ibis Moscow Centre Bakhrushina

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Ibis Moscow Centre Bakhrushina
Ranked #28 of 308 Hotels in Moscow
Certificate of Excellence
Brno, Czech Republic
Level Contributor
180 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“Ibis Standart”
4 of 5 bubbles Reviewed March 15, 2014

Everything was to Ibis level, very good service, friendly staff, good breakfast, simply, but very comfortable rooms. Superb location for any business meeting in city centre diaspora. Little bit overpriced, but ok for Moscow, I recomend it.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank izret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, General Manager at Ibis Moscow Centre Bakhrushina, responded to this review, March 24, 2014
Dear Izret,

Thank you for posting comments about ibis Moscow Centre Bakhrushina on TripAdvisor page.
I am glad you were satisfied with our services and property in general.
We hope to welcome you again at ibis Moscow Centre Bakhrushina!

Sincerely,
Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

622 reviews from our community

Traveler rating
    286
    270
    48
    13
    5
See reviews for
65
169
74
208
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, England, United Kingdom
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

A regular Ibis customer, I was impressed by this one, definitely the best of the chain that I've encountered. Reasonably spacious rooms at good value, 24-hour restaurant (with a small but sifficient menu outside normal times), good breakfast, fast broadband (no problems at all in my experience) and really spectacularly good service by their (almost entirely English-speaking) staff. The district is pleasant and it's easy to get to from the airport - take the train into town, turn left out of the station, walk through the underpass and go forward 300 metres then right and left. Spotlessly clean. It's next to the upmarket Mercure (same owners, I think), which presumably is for those on larger budgets who want a bit more.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NickPalmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, General Manager at Ibis Moscow Centre Bakhrushina, responded to this review, March 12, 2014
Dear NickPalmer,

Thank you very much for such nice review regarding ibis Moscow Centre Bakhrushina.
We are sincerely happy you were satisfied by our standards of service and various facilities.
From behalf of whole ibis Moscow Centre Bakhrushina team I would like to express our greatest pleasure and highest honour in having you staying with us.
We will be glad to welcome you again at ibis Moscow Centre Bakhrushina!


Sincerely,

Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed March 11, 2014

Stayed here for 3 nights, the rooms are small with no additional amenities like coffee maker, extra hand towel in the toilets etc.. The service at the restaurant was not upto the IBIS standards at other locations. The staff came across as fairly rude with an attitude of "if you want you can take it or leave it". The good part is it is located very close to the metro. and by Moscow standard the rate was good... But I would prefer to pay a little more and stay in the better hotel...

  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank KishanV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, General Manager at Ibis Moscow Centre Bakhrushina, responded to this review, March 12, 2014
Dear KishanV,

Thank you for the feedback regarding ibis Moscow Centre Bakhrushina.
I am extremely sorry to hear, that our standards of service were not up to your expectations and would like to apologize for inappropriate staff behavior caused to you during the stay.
I sincerely hope you will give us a chance to welcome you again at our property and we will do our best to leave nice memories about ibis Moscow Centre Bakhrushina!

Sincerely,

Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 9, 2014

Stayed six times in December-January. Even though, it is perhaps the most expensive Ibis hotel in the world, the value for money in Moscow is not bad. Location is superb - only 7 mins on foot to Paveletskaya metro (green + radial lines). Staff is extremely friendly and do its best to make you feel comfortable. Breakfast is fine as well, definitely better than in an average European Ibis. Rooms are standard - if you went to any other Ibis before, you will not be surprised.
On the bad side, there are 2 things to mention:
1. When I stayed for my fifth time, a staff member at the reception desk suggested that I could get a better price offer if I was planning to stay for a longer period and that someone from the sales department would get back to me. Unfortunately, this has never happened even after I contacted the hotel directly via e-mail (no response).
2. There are frequent problems with American Express cards. Each time I check-in, a staff member tells me that AmEx may not work and asks me whether I have a different card. I believe the problem must be addressed since it is well-known to everyone.

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank xumet00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, General Manager at Ibis Moscow Centre Bakhrushina, responded to this review, February 12, 2014
Dear Xumet00,

Thank you for the time you spent to share comments regarding ibis Moscow Centre Bakhrushina with TripAdvisor users.
We are sincerely happy to get such valuable guest only after 2 months of opening! It is great pleasure to read your kind words about our property and services.
We will do our best to treat you even better in the future, trying to avoid any inconveniences for you.
Hope to see you soon again at ibis Moscow Centre Bakhrushina!


With kind regards,

Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed February 4, 2014

Good location. Staff are ok - not super helpful but maybe this is the same in many Moscow hotels. Very new and clean. But beware all the extra costs: even going to the gym and doing your own laundry, they really slug you a ridiculous amount. Try to find another hotel or apartment where everything is included.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank CathFitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, General Manager at Ibis Moscow Centre Bakhrushina, responded to this review, March 12, 2014
Dear CathFitz,

We are happy that you liked our new property and its location. I am so sorry to hear we were not up to your expectations in relation of providing extra services, which should be paid accordingly.
We sincerely appreciate for staying with us and hope to welcome you again at ibis Moscow Centre Bakhrushina.


Sincerely,

Thierry Brinte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 18, 2014

We spend 2 days there.
All was perfect! Clean room, reception service! For 10 days trip in Russia, there was just one place, where we met people who speak English!
Nice location! All is perfect. Good value for money!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dividentova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thierry B, General Manager at Ibis Moscow Centre Bakhrushina, responded to this review, January 20, 2014
Dear Dividentova,

Thank you for your kind words! We are so thrilled to hear that you had a wonderful time here. At Ibis Moscow Centre Bakhrushina, our team always thrive to create great moments for each and every guest. Your compliment will be such an encouragement to them, letting them know that their work is not going unnoticed.

Once again, thank you for staying with us and we look forward to welcoming you back during your next visit.

Thierry Brinte

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Moscow Centre Bakhrushina

Property: Ibis Moscow Centre Bakhrushina
Address: Bakhrushina Street 11, Moscow 115054, Russia
Location: Russia > Central Russia > Moscow > Zamoskvorechye
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #28 of 308 Hotels in Moscow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Moscow Centre Bakhrushina 3*
Number of rooms: 190
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