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“Excellent service!” 5 of 5 bubbles
Review of Sheraton Moscow Sheremetyevo Airport Hotel

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Sheraton Moscow Sheremetyevo Airport Hotel
Ranked #18 of 308 Hotels in Moscow
Certificate of Excellence
Santa Teresa, Costa Rica
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service!”
5 of 5 bubbles Reviewed August 6, 2014

I was very impressed with Sheraton Moscow's service and professionalism. They were very accommodating when I had an unexpected change in plans, even though it was after the cancelation date. They were under no obligation to help me, but they still did so, and were very prompt and friendly. I look forward to booking here again next time!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Service
Helpful?
Thank Prerna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergey_Koshelev, General Manager at Sheraton Moscow Sheremetyevo Airport Hotel, responded to this review, August 28, 2014
Dear Prerna,
Thank you for sharing your experience at Sheraton Moscow Sheremetyevo.
We are extremely happy that you enjoyed staying with us. It is great pleasure to hear that you appreciated the efforts of our associates and the friendliness of service.
Look forward to welcoming you back at our hotel on your next visit to Moscow and providing the famous Sheraton personal touch.
Warm Regards,
Sergey Koshelev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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449 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Cheltenham, United Kingdom
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed August 2, 2014

If you don't need or want to stay in the centre of Moscow then this hotel is an excellent option.
It's only been open a year and is a short shuttle bus journey from the airport.
Considering it is next to the airport it is really quiet.
I took a taxi into Moscow for my meeting and you need to leave yourself a good hour to do this as the traffic going either way is pretty bad.
The restaurant is very good, breakfast excellent and there is a club lounge too.

The thing I liked most about this hotel apart from its newness was that it was really quiet!
Service is excellent too.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank MartinB117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergey_Koshelev, General Manager at Sheraton Moscow Sheremetyevo Airport Hotel, responded to this review, August 28, 2014
Dear Martin,
Thank you for sharing your positive feedback with the entire TripAdvisor community.
It is great to read that you enjoyed your stay at Sheraton Moscow Sheremetyevo. We are really happy that you appreciated the atmosphere and the quality of services provided at our hotel.
Looking forward to see you again and do our utmost to provide our well-known brand quality of service and comfort.
Sincerely,
Sergey Koshelev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 22, 2014

We spent 10 days in Moscow at a budget hotel. Which was horrid. The night before departure we moved to Sheridan at airport and it was wonderful. The room was great, AC nice and comfy, black out curtains worked perfectly. Food in restaurant was delicious. But as good as all that was it pales in comparison to employees. We were traveling with a disabled family member and the employees did everything possible to make it easier for us. The provided us with a wheel chair for use in hotel then send an English speaking employee to the airport with us to get us to the right place. He stayed with us for at least an hour. I honestly have never seen such amazing customer service. I'm crying as I write about it. I wish I had gotten his name.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Donnazane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergey_Koshelev, General Manager at Sheraton Moscow Sheremetyevo Airport Hotel, responded to this review, August 28, 2014
Dear Donna,
Thank you for sharing such a nice review with the entire TripAdvisor community.
It is a great pleasure to know that you enjoyed your stay at Sheraton Moscow Sheremetyevo. We are very grateful for your positive feedback about our associates as well the quality of rooms and facilities.
We will be happy to welcome you and your family back at our hotel in effort to exceed your expectations. Our associates will provide their utmost to impress you with the warm Sheraton welcome and personal touch upon your next visit.
Best Regards,
Sergey Koshelev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 19, 2014

Close to the airport with swimming pool and very good breakfast.
Rooms are big and well-designed. Very quiet and spacious.
It is easy to get from the airport shuttle bus.
Well suits for business trips.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank 654mariaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergey_Koshelev, General Manager at Sheraton Moscow Sheremetyevo Airport Hotel, responded to this review, August 28, 2014
Dear Guest,

Thank you for sharing your positive feedback about your stay at Sheraton Moscow Sheremetyevo.

We are really happy to read that you enjoyed the quality of rooms and services experienced at our hotel.

We are looking forward to see you again and impress you with a warm Sheraton welcome.

Sincerely,

Sergey Koshelev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 18, 2014

Stayed here one night as I was catching an early departure from SVO. It's a very nice and modern hotel. The staff at the front desk were very nice. The room was gorgeous! There was a Nespresso coffee maker in the room! Score! I did not spend enought time to explore all the hotel had to offer. There was a computer center type of thing in the lobby. Mostly being used by travelers that didn't have a computer? Who doesn't travel with some kind of computer?? They all were trying to plan out their journey. Drove me nuts when I went down to try to print by boarding pass for the next day. The aircon wasn't working in my room (just one of those things), but the window did open, which you don't always find. The airport shuttle was a plus for sure.

  • Stayed May 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Judy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergey_Koshelev, General Manager at Sheraton Moscow Sheremetyevo Airport Hotel, responded to this review, July 21, 2014
Dear Judyt,
Thank you for sharing your experience.
It is great pleasure to hear that you enjoyed the quality of rooms and friendliness of service at Sheraton Sheremetyevo.
Hopefully, you would accept our sincere apologies for the air condition mulfunctioning that you were accounted during your last stay here.
We would therefore like to welcome you again here in Sheraton Moscow Sheremetyevo Airport Hotel by giving us a second chance, to provide our utmost to meet your high expectations as at Sheraton our world revolves around you.
With Best Regards,
Segey Koshelev
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
201 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed July 3, 2014 via mobile

Put briefly, this hotel is a find. If you arrive late and don't want to bother riding to the city, head straight to this hotel (a shuttle is available) and you won't be disappointed.
Attention to detail, roomy spaces, excellent service, you name it...Kudos to Sheraton.

Stayed June 2014, traveled on business
Helpful?
Thank Ariel857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergey K, General Manager at Sheraton Moscow Sheremetyevo Airport Hotel, responded to this review, July 6, 2014
Dear Ariel,
Thank you for sharing such a nice review about your stay at our hotel.
We are extremely happy that you enjoyed staying with us and are very grateful for your positive feedback. It is great to read that you really enjoyed your stay at Sheraton Sheremetyevo, the quality of rooms and all facilities and services experienced here.
We are looking forward to seeing you soon again at our property to exceed your expectations. Our associates will provide their utmost to impress you with the service and a warm Sheraton welcome upon your next visit.

Sincerely,
Sergey Kosheleve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed June 21, 2014

Great hotel. So Many Moscow hotels are ruined by dreadful service. Check-in normally feels like a prison. This place is quite the opposite. Very good staff (apart from the omelette lady, who hides behind a wall because she doesn't speak English. I gave up on my omelette). Nice room. Couldn't figure out the aircon, but opened a window to make it less stuffy. Lovely finishings. Breakfast and G and T pricey, but to be expected in such a hotel. Breakfast really nice and unusual- homemade local jams and honeycomb!

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pratt_warren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sergey K, Public Relations Manager at Sheraton Moscow Sheremetyevo Airport Hotel, responded to this review, June 24, 2014
Dear Guest,

Thank you for such a good review of our hotel and the services provided. In our hotel we always try to improve the skills and knowledge of the associates and train them in order to improve our services. We hope that you will meet your expectations the next time you come to Sheraton Sheremetyevo.

Best wishes,

Irina Kim
PR & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Moscow Sheremetyevo Airport Hotel

Property: Sheraton Moscow Sheremetyevo Airport Hotel
Address: Mezhdunarodnoye Hwy., 28B bld. 5, Moscow 141411, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 308 Hotels in Moscow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Moscow Sheremetyevo Airport Hotel 5*
Number of rooms: 334
Official Description (provided by the hotel):
Sheraton Moscow Sheremetyevo is the perfect choice for business, leisure or just a stopover. Our complimentary shuttle runs every 15 minutes to / from the Sheremetyevo International Airport (SVO). The surrounding area offers many fun activities, and a nearby highway runs to the bustling city center. ... more   less 
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