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All reviews butler service astor suite red square powder room pedestrian street lobby lounge beautiful hotel perfect location deluxe room room service is four seasons indoor pool special thanks turn down service metro station favorite hotel few minutes walk
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Reviewed April 15, 2018

I have spent 2 nights at St. Regis, and enjoyed my stay very much. My room was mansard-style, so the space was a bit limited, and no nice view, but everything was very clean and comfortable.

The super-highlight of my stay was breakfast! The choice is so abundant, I could not try everything even after two days. I loved the selection of fresh juices (orange, grapefruit, pear-celery, carrots, etc.) and confitures. They also offer some really luxury red caviar tartines, many egg dishes, pancakes, yogurts, bakery, fresh fruits, vegetables, cheeses, etc. Oh, sooo delicious! I would stay here again just for this breakfast! (by the way, you can come in just for that as a paying customer).

That said, I was really disappointed with the lunch and dinner, as well as my colleagues. The food was mediocre, and it took ages to come. No, really, around 2 hours for business lunch?? The portions were small and basically tasteless. Only dessert was an exception.

Location is superb, only 5 minutes of leisurely stroll along Nikolskaya street to the Red Square.

Service is very attentive and polite, as expected for a hotel of this class.

Date of stay: December 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ekaterina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolskaya M, Менеджер по обслуживанию клиентов at The St. Regis Moscow Nikolskaya, responded to this reviewResponded August 4, 2018

Dear Katja_nsk,
On behalf of entire hotel team allow me to thank you for taking time to post you valuable and honest feedback.
Thank you for noting our location we proud of, our level or service. Furthermore, our restaurant breakfast team was more than happy that your breakfast experience was beyond expectations.
As for the lunch and dinner, we have shared your feedback with appropriate hotel team so that they could analyze and improve guest experience in this area.
We will be proud to be entrusted your comfort during your next travel to the city of Moscow.
Sincerely,
Viktoriya Portyanaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2018 via mobile

We had an excellent stay at the St. Regis. Service was exceptional. Were greeted by name every morning for breakfast; concierge service was efficient; and much more.
The breakfast was outstanding and a highlight every morning. Staff remembered our likes and dislikes and were treated like friends.
Rooms are spacious and clean. Gym and pool are nice.

The location is fantastic. A 5 min stroll to Red Square and GUM and a Metro Station next door.

We loved our stay.

Date of stay: April 2018
Trip type: Traveled as a couple
Thank ApexLongimanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolskaya M, Менеджер по обслуживанию клиентов at The St. Regis Moscow Nikolskaya, responded to this reviewResponded August 1, 2018

Dear ApexLongimanus,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your stay at St. Regis Moscow Nikolskaya. It is always encouraging to hear positive feedback. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the St. Regis Moscow Nikolskaya and we hope you choose to create more memories here whenever your travels bring you back to Moscow.
Sincerely,
St Regis Moscow Nikolskaya team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2018 via mobile

What a beautiful classic hotel with exceptional service! The butler service is very convenient as well as vey proper. They are fast at responding on any request (no longer than 10 minuets) and certainly make your stay enjoyable. Fantastic pool and saunas are also a plus. Location is excellent as well. Definitely recommend!

Date of stay: April 2018
Trip type: Traveled with friends
Thank thefaxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolskaya M, Менеджер по обслуживанию клиентов at The St. Regis Moscow Nikolskaya, responded to this reviewResponded August 1, 2018

Dear Ura B,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your stay at St. Regis Moscow Nikolskaya. It is always encouraging to hear positive feedback.
Thank you for noting our service,24-hour health club, location and butler service, which is one of the main features of St.Regis brand and founder of utmost St Regis memories.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the St. Regis Moscow Nikolskaya and we hope you choose to create more memories here whenever your travels bring you back to Moscow.
Sincerely,
St Regis Moscow Nikolskaya team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2018

As with all St. Regis properties this was excellent. Everything was top notch. The food, the service & the prices. The breakfast was outstanding as with all St. Regis properties. be prepared to pay for all of this however.

Room tip: We had 606 a suite that was outstanding, but be prepared for the price, Nothing here is inexpensive. Very quite room.
Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Scielbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolskaya M, Менеджер по обслуживанию клиентов at The St. Regis Moscow Nikolskaya, responded to this reviewResponded August 1, 2018

Dear Boggio,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your stay at St. Regis Moscow Nikolskaya. It is always encouraging to hear positive feedback. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the St. Regis Moscow Nikolskaya and we hope you choose to create more memories here whenever your travels bring you back to Moscow.
Sincerely,
St Regis Moscow Nikolskaya team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2018 via mobile

This is one of the best hotels I’ve have ever stayed. A real 5 start hotel. Location is excellent, very secure place. Not a negative thing to point at. I was very impressed with the type of service and customer service offered. Thank you !!!

Date of stay: March 2018
Trip type: Traveled as a couple
Thank rolandoa327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolskaya M, Менеджер по обслуживанию клиентов at The St. Regis Moscow Nikolskaya, responded to this reviewResponded August 1, 2018

Dear Rolando A,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your stay at St. Regis Moscow Nikolskaya.
It is always encouraging to hear positive feedback.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the St. Regis Moscow Nikolskaya and we hope you choose to create more memories here whenever your travels bring you back to Moscow.
Sincerely,
St Regis Moscow Nikolskaya team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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