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“Luxury facilities, not so good service...”

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The St. Regis Moscow Nikolskaya
Ranked #8 of 323 Hotels in Moscow
Certificate of Excellence
Vila Nova de Famalicao, Portugal
Level 4 Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Luxury facilities, not so good service...”
Reviewed May 6, 2014

It is a very elegant hotel with an impressive reception hall.
The rooms are incredibly well appointed, spacious and with great finesse.
To improve:
I stayed 3 nights and only had 1 clean room on the first day: a very disappointing service for a hotel of this type.
The staff is not very friendly, and hardly speaks or understands English, but it seems to be a widespread problem throughout Russia.
The Italian restaurant could be better.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrunoDelfim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikolskaya K, Генеральный директор at The St. Regis Moscow Nikolskaya, responded to this review, May 6, 2014
Dear guest Delphin,

Thank you very much for sharing your feedback with us. It was a great pleasure for the entire Hotel Nikolskaya Moscow Team to have you in our care!
We would like to express our apologies for the short comings which you experienced during your recent stay. I have shared your comments already with our team and we will concentrate our common effort's to fully satisfy your expectations in our property during your next stay.

Thank you very much for your review again and we look forward to welcoming you in our hotel as soon as possible.

With my warmest regards,
Hiren Prabhakar
General Manager
Hotel Nikol'skaya Moscow
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
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  • Chinese (Traditional) first
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  • Dutch first
  • English first
  • French first
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  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
  • Spanish first
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Additional Information about The St. Regis Moscow Nikolskaya

Property: The St. Regis Moscow Nikolskaya
Address: Nikolskaya St., 12, Moscow 109012, Russia (Formerly Nikolskaya Kempinski Moscow Hotel)
Location: Russia > Central Russia > Moscow > Red Square & Kitay-gorod
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 323 Hotels in Moscow
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Moscow Nikolskaya 5*
Number of rooms: 210
Official Description (provided by the hotel):
The St. Regis Moscow Nikolskaya is a brand new hotel located at the heart of Moscow, only a few minutes' walk from the Red Square and the Kremlin, the well-known Bolshoi Theatre, GUM and TSUM. Hotel has 210 spacious rooms and suites, including Presidential and Royal Suites 150 sq m each. Some rooms feature views of the Kremlin and Red Square, while others have balconies with views of the interior courtyard patio. St. Regis Moscow Nikolskaya offers guests 5 conference halls, SPA area and a wide range of gastronomic options, including Seafood & Grill restaurant MosaiK, Italian bistro A Tavola, French Cafe & Chocolate boutique Vendome, Robusto Cigar Club, panoramic Rooftop bar and Orlov Lobby bar and lounge. The hotel also boasts L. Raphael Spa coming from Switzeland to Russia for the first time. SPA area offers guests a sauna, steam room, 10-metre indoor pool and a fully equipped fitness centre. ... more   less 
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