Where to start with this awful hostel? I have experienced a lot of different accommodation on my travels but this was the worst experience I have ever encountered.
Upon checking in, we were shown our beds. On my mattress lay used ear buds, an empty water bottle and worse still a used plaster. I had to ask for a pillow too as I had none. I also had to ask for toilet paper on two separate occasions. However this was tip of the iceberg for what was to follow.
An administrator working for the hostel, named Mark introduced himself and explained the strict rules of the hostel. On the second night he was sleeping in our room. Why people working in the hostel are sleeping in the dorms I don't understand. Anyway while I was lying on my top bunk trying to get to sleep I could hear him whispering to the girl underneath me on the lower bunk. He then proceeded to get into bed with her and they were having "fun" for most of the night. I could not sleep throughout this.
However his behaviour did not stop there. On my final night, having returned from a night out I found that a girl was sleeping in my bed, and Mark the administrator was sleeping in the bed beneath it with another girl. When I asked what was happening, he told me (despite knowing full well) that I was not booked in for the night. I told him I was and I had the booking to prove it. He then tried to move me to another room. I said no, my bed is in this room and all my stuff was in there too. He then finally asked the girl to leave and I finally could get into my bed. This whole episode was disgraceful and highly unprofessional.
I also should say that you can walk straight from the street into the hostel rooms with no keys. In fact we were given no keys the four nights we were there.
I must say that the other members of staff here were nice and friendly but the behaviour of Mark the administrator was disgraceful, unprofessional and downright disgusting.
Moscow is an amazing city with lots to do and see, but AVOID this hostel at all costs.
- Official Description (provided by the hotel):
- Why Chicago hostel? Because we have been traveling to hundreds of different places and figured out the world-best practice of how to get the really great hostel. Me and my mates, we are just like you, inspired travelers, so we know how to make our Chicago Hostel the best bet for you, treating you as our friend from neighborhood! Our internationally aware and experienced administrators will show you the places to go at nights: theaters, museums, clubs - as we are located 5-minute walk from Chistye Prudy Metro Station, right in the historical center of Moscow.Stylish, air-conditioned dormitory room are decorated with wall paintings and include individual lockers. The shared bathroom facilities are in the hallway. Guests can relax in a shared lounge room with a TV and 2 sofas.A shared fully equipped kitchen is available for guests to prepare home-cooked meals. A variety of cafes and restaurants can be found within a 2-minute walk from the hotel.Please note:Cancellation Policy: 1 day before the arrivalMethod of Payment upon the arrival: Cash or CardCheck In: 13.00 pmCheck Out: 12.00 noonBreakfast not included. Taxes are included. 24-hour front desk, Non-smoking rooms, Express check-in/check-out, Safety deposit box, Heating, Luggage storage, Air conditioning, free wi-fi, free public parking is possible at a location nearby (reservation is not needed). ... more less
- Reservation Options:
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