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“Scam and next to an escort service”
Review of Sretenskaya Hotel

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Sretenskaya Hotel
Ranked #94 of 313 Hotels in Moscow
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
“Scam and next to an escort service”
Reviewed June 5, 2013

We booked this hotel because they offered free visa support for guests. So the price of that is included in the cost of the room. We couldn't make it to the hotel because my travel partner had gotten hit by a motorcycle. We knew that it was too late to cancel the hotel and get any money back so we just left the reservation as-is. They then came around to charge us BOTH another 3000 rubles ($95) for not showing up. This is rather distasteful since we already paid for the room and weren't going to get a refund anyway.

Also, I should note that we found our later on that the hotel shares a building with an escort service called "Pretty Women." I would avoid this hotel if you don't want encounters for prostitutes and the men who seek them. I don't even want to think about how many of those frequenting the escort service probably use the hotel for their dates.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Seamonsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Roma
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 21, 2013

I've been twice to the Sretenskaya, first time on February 2012, and second time on May 2013.
The hotel is nice, clean and comfortable, and to has the advantage of being very Russian, not globalized, Russian customers, Russian food. One tip of advice is, at least in winter, not to take rooms that overlook the interior tropical garden. Since in winter rooms are very much heated (to the point of being freakingly warm), you want to have the possibility of opening the window for some fresh air. (Which you can't do if you overlook the interior tropical garden: you would get more heat and the noise of the bar). But, overall, a nice, comfortable Russian hotel, very well located, not too expensive. One added bonus since my first trip: staff now smiles and speaks a but of English. Desk people nice and helpful.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank RomaMurena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trstena, Slovakia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 20, 2013

Where to begin? At the beginning...

So, we have arrived to the hotel, which is not far away from an metro station - approx 10 min of walk. Checking in was OK, quite fast. We have been given a room as requested - twin, non smoking. First surprise was, that there was only one person to help us out with our luggage - they have no lift in the hotel - so we had to pick part of our luggage ourselves and take it to 3rd floor via stairs.
Room was quite clean and beds were OK. We want to turn the air-condition ON, as it was quite hot in the room - 25DC outside, but at least 28DC inside the room. But nothing has happened. So I called the reception and have been told, that she will send someone to check it out. Same guy came in and told me, that he will show me another room - to check that the temperature is same. I told him, that I dont need to see another room, but I want the air-co working in mine, and I went downstairs to complain. Mind you, this is a 4 star hotel. Receptionist have told me, that there is nothing she can do about it, and asked me, whether I want to take a fan with me. I replied, wether she really expect me to carry the fan by myself in 4 star hotel. So she has sent the same guy upstairs with the fan. But it was no good at all, we were sweating - as the room was under the roof. So I called her again, and after a while she replied, that she will give us a junior suite. So, we had to pack our luggage again and move one floor down. Unfortunately, this room had only one double bed. Receptions replied, that its the only available room she has... The room was colder, but again - no air con working...

Another reason why we had to move from 3rd floor to 2nd floor was the WiFi connection. On the 3rd floor we were not able to connect at all, although the WiFi was visible (tried on 2 laptops and 2 smartphones.) We have been told, that there should be no such problems in junior suite, as its close to router. But, unfortunately, that was not true. Our problems with connection continued. It has taken several minutes to connect, and only one or two devices have been able to connect same time.

Breakfast - another surprise for us. As 4 star hotel, you will expect something decent. So, they had 3 kinds of ham, one kind of salami, one type of sausage, scrambled eggs, some vegetable, cereals - and that was it. How did they get 4 star hotel rating by serving such breakfast I have no idea.

Luckily, we only stayed for 3 days.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank Ig0rk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartlepool
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 6, 2013

Hotel is about a 25 minute walk from the Kremlin (the path, at the time was barely useable summer 2012).
Hotel was cleaned every day and the WiFi came in handy.
The breakfast was good as there was a lot of choice.
Staff were indifferent, some were helpful and some seemed not to care.
There are a lot of local shops in the area which came in handy.

-
Location
+
Wifi, cleanliness & breakfast.

***Try the American diner on the same street closer to the kremlin.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed July 24, 2012

Nice, small hotel, centrally located. It wasn't exactly cheap, but it was not expensive by Moscow standards. The price of the stay also included a very reasonable breakfast (one of the best omelets I've ever had in a buffet setup). The room was quiet and it's very important to me. It also had a view on the beautiful garden.
The service was superb, helpful, professional, friendly. I arrived earlier than the check-in time, it was no problem. I didn't like the first room - you could tell that smoking was allowed there, they put me into another one. I left my luggage for a few hours there after checking out which was very helpful. I also left my passport with the reception and they worried that I could leave without it more than I did myself (they had the reason for it too I was so tired one morning that I left my bag with my wallet, etc in the restaurant. They returned it to me before I even realized what I'd done).
I used the sauna and it was a rejuvenating experience, they make sure that you have full privacy, provide extra towels and sheets. The sauna was in a perfect condition. Haven't really used other facilities, apart from the wifi.
Overall, it was a definitely positive experience.

  • Stayed July 2012, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank NowCallAustraliaHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 21, 2012

Walking distance to the Red Square and Kremlin. 20 minute walk to the St Petersburg train station. Room was clean, free wifi, gym available but needed to book - but with all the walking not really necessary. Was expensive but seems on par for most services in Moscow.

Room Tip: Our room opened onto an internal garden, very quiet.
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chez-from-Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Community of Madrid, Spain
Level Contributor
127 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 5, 2012

The hotel is very nice and well located, and the rooms are comfortable and clean. However I would not give it 4 stars but 3. I found it to be expensive for the service the provide, and in my opinion, the only 4 stars in this hotel are related to the price of the rooms and the price they charge for additional services (laundry, mini bar, etc...).

Location is good, a 15 minute walk from the Red Square, and in a commercial area with supermarkets, restaurants and cafés.
Breakfasts is ok, but nothing special (again, 3 stars for that).

Still, if you're willing to pay for it, I would recommend it for a short stay as long as you don't intend to use any of the additional services.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sretenskaya Hotel

Property: Sretenskaya Hotel
Address: Sretenska St., 15, Moscow 107045, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#20 Family Hotel in Moscow
#75 Luxury Hotel in Moscow
#77 Business Hotel in Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sretenskaya Hotel 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Sretenskaya Hotel Moscow

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