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“Big, bold and quintessentially the new Russia” 4 of 5 bubbles
Review of Crowne Plaza Moscow World Trade Centre

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Crowne Plaza Moscow World Trade Centre
Ranked #33 of 308 Hotels in Moscow
Certificate of Excellence
Mornington Peninsula, Australia
Level Contributor
132 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Big, bold and quintessentially the new Russia”
4 of 5 bubbles Reviewed August 20, 2014

This hotel is a fair way out of the tourist centre of Moscow, but you can get there easily (but maybe not quickly, depending on whether it is rush our or not), But don't let that put you off, it is great value and sits on a lovely bend of the river. If you look the other way (away from the city) you will realise that one day this hotel will be quite centrally located to the developing financial district, which will bring with it new amenities.

If you are lucky, as I was, you will get a beautiful view from your hotel room window of the river, and the huge and impressive (and also expensive) Radisson Blu - even if you can't afford to stay there you will realise you are in good company, and you can get on the Radisson's boat and meander into the Red Square via Gorky Park (no traffic!).

Like everything Russian, the Crowne Plaza WTC is BIG! In fact it is probably has a lot more rooms available than current demand, but this is a good thing if you want to take advantage of it. As part of the complex (all under one roof) are four restaurants, a bar, and a supermarket. You will never have to compete for a table, and the prices are very reasonable, compared to those in St Petersburg, for example.

You might feel like you are in a high-class detention centre; the security takes a bit of getting used to. They have security screening at the entrance where you have to place all your belongings every time you enter the building. Getting into the carpark also requires security screening. Once you are used to this process you won't even think about it.

Besides the view, the rooms are well-appointed, with the best lighting I have ever found in a hotel. The wifi is fast and reliable too. The staff speak reasonable English, to different standards, but I always found someone close at hand who could converse easily, even in the cafes and bars.

If you want the experience of a more authentic Muscovian living experience, then don't stay here -this is definitely the 'new Russia', but you will put up with poor plumbing and small, cramped rooms. I would definitely recommend the Crowne Plaza WTC as the preferred place to stay. The only reason I didn't give if five stars is because of its distance away from the centre, but you can't have everything!

Room Tip: Ask for a room with a river view, it will make your experience superlative!
See more room tips
  • Stayed August 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Words_by_Julia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, September 5, 2014
Dear Tourmaniac,
Thank you for taking your time and posting a candid review concerning your experience at Crowne Plaza Moscow WTC hotel.
I was happy to read you found the hotel and the amenities convenient regarding your preferences as well the staff being helpful.
Please kindly note that there is a shuttle bus leaving at entrance number 7 of WTC Moscow and it will take you to the nearest metro station in about 5 minutes time. Metro is considered the fastest and most convenient transport in Moscow as well it is not expensive.
We would be happy to welcome you back during your next visit to Moscow.
Kind regards,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (154)
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Istanbul
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed August 19, 2014

We have just stayed 9 nights in this beautiful hotel on our recent Moscow trip,it was excellent stay,the hotel was spacious and very clean and comfortable,the view of our room was the Moscow river band with skycrapers,it was beautifully situated on a pieceful and wealthy place.
if we havenot chosen this hotel ,we would never be able to see the river band and nearest area of surrounding which must be seen.
The only negative point was that you had to walk 20 minutes to nearest metro station this was really tiring on first start after restfull night at the hotel.The other points are well above average.The hotel has its luxury with a few fashion boutiques,restaurants and very sumptious lobby area.We will definitely stay here again on our next trip.
This hotel has its loads of positive remarks comparing Red square expensive hotels even better in many points.
Not to regret..

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank K0ner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, September 5, 2014
Dear K0ner,
Thank you for taking your time and posting a candid review concerning your experience at Crowne Plaza Moscow WTC hotel.
I was happy to read you found the hotel convenient regarding your needs andpreferences.
Please kindly note that there is a shuttle bus leaving at entrance number 7 of WTC Moscow and it will take you to the nearest metro station in about 5 minutes time.
We would be happy to welcome you back during your next visit to Moscow.
Kind regards,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 15, 2014

The rooms were excellent and the river view from the higher floor was marvellous. Watching the city day turn to night from the balcony was very special. The breakfast was superb with every dietary need provided for. The only issue was the security screening on every entry to the hotel. The area for this was too small to accommodate the large groups using it at some times. A rethink of this is needed. Once you succeed in entering the lobby it is large, comfortable and very attractive.

Room Tip: A view of the river is fantastic, especially at night.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sheepish16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, August 18, 2014
Dear sheepish16,
I greatly appreciate you taking your time and posting your review concerning your experience at Crowne Plaza Moscow hotel.
I am happy that you found the hotel, your room and the services we provide as comforting and that we did meet your high expectations and preferences.
Please be kindly advised that we put a lot of effort into our guests safety and the scanners located at every entrance of WTC Moscow is a vital mean of our guest’s secure and comfortable accommodation. Though we would definitely pass your comments to our security department to take advantage of.
We would be happy to once again welcome you during your next visit to Moscow.
Kind regards and best wishes,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Level Contributor
99 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

Very positive impression after couple consecutive stays in July. As I am very concious about costs, the rate they offered made up my mind and I switched from upper category though did not regret. I stayed in Club building, they have done that part in a very nice style and rooms are very friendly. From the reception at check in and until check out I was surprised what a great job the hotel did to train personnel comparing to what I observed 2 years ago. They smile, they are helpful, I received documents and laundry exactly the way I asked to prepare for me.
Ask for the room facing Moscow river, the view at night is fascinating.
The restaurant left positive impression as well, I definitely liked it more than at the main lobby. Personnel at the hotel try to make you feel good, and at the end of the day you start to enjoy it.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndreySt_Pete15-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, August 18, 2014
Dear AndreySt_Pete15-11,
I greatly appreciate you taking your time and posting such a nice review concerning your experience at Crowne Plaza Moscow hotel.
I am happy that you found our Club building room and the services we provide as comforting and that we did meet your high expectations and preferences.
We would be happy to once again welcome you during your next visit to Moscow.
Kind regards and best wishes,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 7, 2014 via mobile

The hotel has a picturesque entrance and lobby...which is complemented by the big and tall wooden cuckoo-clock in the atrium....
The rooms are nice and designed in accordance with a business hotel concept...
Some rooms have a balcony and face the beautiful radisson hotel across the Moskva river...highly recommended for enthusiast photographers!!!

The hotel doesn't have a standalone WIFI but provides its guests with a complimentary coupon to use the WTC WIFI....the speed of which is highly dependant on the location of your room....better to hire a 4G equipment instead for consistent internet service.

There are a couple of nice restaurants inside the hotel campus including one CHINA GARDEN, serving very nice Cantonese cuisine and one FUSION PLAZA, serving the Indian and continental palate....

The staff is nice and helpful but not many are able to speak English....keeping a russian phrase book may come in handy for out-of-box requests....

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KunalSachdeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, August 8, 2014
Dear 121041,
I greatly appreciate you taking your time and posting a review concerning your experience at Crowne Plaza Moscow hotel.
I am happy that our hotel and your room as well our services did meet your high expectations and preferences.
Please be kindly advised that all our staff members in accordance with Crowne Plaza brand standards are to have a high level of English to which we strictly stick to and I feel sad you experienced inconveniences during you stay with us.
We would be happy to once again welcome you during your next visit to Moscow.
Kind regards and best wishes,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 5, 2014

I thought we would encounter spartan accommodation in Moscow. This hotel was delightful. We were given a room with a lovely view over the river. It was club standard. The staff were all friendly and helpful. A really comfortable stay.

Room Tip: Ask for a room overlooking the river. Some rooms are inside rooms with a view of the roof
See more room tips
  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jillian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, August 8, 2014
Dear Jillian C,
Thank you for taking your time and posting a review concerning your experience at Crowne Plaza Moscow hotel.
I greatly appreciate your candid comments concerning the hotel and our services. I am happy we did meet your preferences.
We would be happy to once again welcome you during your next visit to Moscow.
Kind regards and best wishes,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 4, 2014 via mobile

I spend a lot of time in Moscow, I have tried a few hotels within this price range, and I seem to always come back to Crowne plaza.

Be aware that there are 2 different standards. The "normal one" and the "club rooms". The last ones are really great.

Stayed February 2014
Helpful?
1 Thank Patric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaMorozova, Manager at Crowne Plaza Moscow World Trade Centre, responded to this review, August 8, 2014
Dear Patric B,
Thank you for taking your time and posting a review concerning your experience at Crowne Plaza Moscow hotel.
I greatly appreciate you being our loyal guest and hope that our hotel fully meets your high expectations and preferences.
We would be happy to once again welcome you during your next visit to Moscow.
Kind regards and best wishes,
Victoria Morozova
Senior Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Moscow World Trade Centre

Property: Crowne Plaza Moscow World Trade Centre
Address: Krasnopresnenskaya Embankment, 12 | World Trade Center, Moscow 123610, Russia (Formerly Mezhdunarodnay)
Phone Number:
Location: Russia > Central Russia > Moscow > Presnensky
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#24 Family Hotel in Moscow
#25 Romantic Hotel in Moscow
#28 Business Hotel in Moscow
#31 Luxury Hotel in Moscow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Crowne Plaza Moscow World Trade Centre 5*
Number of rooms: 724
Official Description (provided by the hotel):
Russia's Leading Business and Conference Hotel Crowne Plaza Moscow WTC offers supremely comfortable accommodation, modern facilities and superb cuisine to suite both business executives and leisure visitors. The Hotel is located in Moscow in the vicinity of Government House of the Russian Federation, business complex Moscow City and exhibition complex Expocentre. Historical heart of the city is within walking distance. The Hotel has 724 elegantly furnished guest rooms equipped with everything you may need for comfortable rest and efficient work, including free WiFi access throughout the hotel. Luxury styled club rooms with breathtaking panoramic views over Moscow and modern spacious interiors offer its guests enhanced services as well as access to Club Lounge with Club breakfast and hors d'ouevres throughout the day. Experience a range of restaurants and bars offering first-class European and local cuisine. You would not notice time running by in a lively and friendly atmosphere enjoying your meal prepared from ecologically pure organic ingredients perfectly accompanied by a glass of wine or a refreshing cocktail. Crowne Plaza Moscow WTC is an ideal venue for events of various types. Guests are welcome to advantage from 7 modern fully equipped Club meeting rooms with individual A/C and natural daylight including 4 VIP Lounge Meeting Rooms on the 20th floor with panoramic views over Moscow. From intimate gatherings to lavish receptions for up to 1200 guests WTC offers a range of beautiful and elegant halls as well as private banquet restaurants to suite the unique style of your event. The banqueting team will ensure that every requirement is met making certain that everything is perfect. ... more   less 
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Also Known As:
Crowne Plaza Moscow World Trade Hotel Moscow
Moscow Crowne Plaza

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