September 28th 2011 - We entered in Hotel , went to Reception , were Viktoriya was waiting for us , smiling , welcoming , she checked us in in 3 minutes...giving to us all infos we needed in a perfect english , and also all other basic infos concerning the Hotel as breakfast time , location , business center. And she even UPGRADED us to a higher level room.. When i asked about some comparisons with other Moscow Hotel we were visiting she answered in the most professional way , self confident about Hilton , but no one word of criticism or anyway negative concerning competitors.. When we asked to visit a Suite , she organized to us the visit in 30 seconds , even if Hotel was fully booked and the thing could be a few "risky"..
Well..what a welcome "business card"..she really impressed us so much.. I really need to mention Viktoriya's name because she was a real "plus"..
No words about the Hotel in general , so powerful , so amazing with all his marble columns , high ceilings and ancient wooden coverings , so good smell inside , so luxury , so hot and elegant...
No words concerning rooms : clean , in perfect order , modern , elegant , handy in everything (only mini bar menu was a few dirty and printed out in not so elegant way..but is really a drop in the ocean..)....September 28th 2011 - We entered in Hotel , went to Reception , were Viktoriya was waiting for us , smiling , welcoming , she checked us in in 3 minutes...giving to us all infos we needed in a perfect english , and also all other basic infos concerning the Hotel as breakfast time , location , business center. And she even UPGRADED us to a higher level room.. When i asked about some comparisons with other Moscow Hotel we were visiting she answered in the most professional way , self confident about Hilton , but no one word of criticism or anyway negative concerning competitors.. When we asked to visit a Suite , she organized to us the visit in 30 seconds , even if Hotel was fully booked and the thing could be a few "risky"..
Well..what a welcome "business card"..she really impressed us so much.. I really need to mention Viktoriya's name because she was a real "plus"..
No words about the Hotel in general , so powerful , so amazing with all his marble columns , high ceilings and ancient wooden coverings , so good smell inside , so luxury , so hot and elegant...
No words concerning rooms : clean , in perfect order , modern , elegant , handy in everything (only mini bar menu was a few dirty and printed out in not so elegant way..but is really a drop in the ocean..).
Big bed , hard and so confortable mattress , many big and soft pillows and sheets and duvet so nice on the skin..
Big screen Tv , with welcome message and a wide selection of channels in every language..
No word even concerning Restaurant : we spent there an unforgettable dinner (Restaurant Manager , a girl I cannot remember the name (..!!!) came to us and informed about everything..so elegant , so smiling , so professional...
And the morning after we really were shocked by the breakfast , one of the best I have ever had in my life..
What really impressed me is the LEVEL OF SERVICE..and even more..the fact that every...every Hotel employee you can meet around the Hotel looks at you in the eyes and greets you smiling..
Absolutely my future Hotel in Moscow , everytime I will have occasion..and this will be forever...
Francesco Nopali.More
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