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“Metro Ride Away”

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Izmailovo Gamma Hotel
Ranked #62 of 315 Hotels in Moscow
Belmont, Australia
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Metro Ride Away”
Reviewed September 29, 2013

This hotel is part of a large complex just a few Metro stops from the city centre, which gave a welcome break from the traffic & hustle of Moscow itself. It was like a mini city with pubs, bars, cafes & restaurants which were great value compared to prices in the city. The service was excellent in the restaurants & the food delicious. It was sparkling clean & our room was lovely & very comfortable. It overlooked a large park with views across to the city in the distance. An extensive market was almost next door, which sold the best value souvenirs in Moscow. We felt safe walking between the hotel & the Metro station. The downside for us was the dooner only, which was too hot even with the air con.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 702ValerieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Hotel, responded to this review, October 11, 2013
Dear 702ValerieS!

Thank you so much for choosing our hotel and for taking the time to write your awesome review.

We are so happy to hear that you had enjoyable stay with us!

We will be definitely glad to share your warm words with every member of our team. It is a great motivation for our staff.

We can’t disagree with you that location of our hotel is really so good to get to the city center and at the same time to get away from busy town.

We are gratified to know that you liked your room, our infrastructure which is truly "City-within-the city" and has everything necessary to efficient work and to good rest, and also what you enjoyed the food at our restaurant.

Regarding your comment about the cleanness, we are pleased to confirm it. Indeed the cleanness is one of the most important points for us since it makes our guests stay with us even more pleasant.

Please, do not hesitate to contact us in order to let us know if we can help you with anything to make your next stay with us even more memorable and we will do so with great pleasure.

Looking forward to welcome you back again at our hotel!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (62)
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London, United Kingdom
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed September 24, 2013

Situated out from the centre but with a metro stop only 5 minutes away. I stayed as part of a group holiday so am not sure of the prices but I was happy with the choice. Good buffet for breakfast - although the room gets very crowded - I suspect it slows down later in the morning when the groups have left. Clean room, comfortable bed, hot shower. There are a few restaurants and bars to choose from and you are close to a local supermarket.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mosspiglet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Hotel, responded to this review, September 27, 2013
Dear Mosspiglet!

We would like to thank you for your recent visit to our hotel and for your feedback which is an excellent!

It is our pleasure to hear that you had a pleasant stay with us.

We will definitely let know our restaurant staff that you were very happy with their services.

Also we are glad to know that you enjoyed your room with the comfortable bed and you liked location of our hotel.

Please, feel free to contact us in order we can help you with anything to make your next stay with us even more enjoyable and we will be happy to do so.

Thank you very much again for your kind words and hope to see you soon at our hotels!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 23, 2013

I was booked into this hotel as part of a group holiday. The complex is huge and rather confusing. The lifts are fast. The rooms are clean and well equipped. The breakfast is good with plate warmers to ensure your food stays warm. My room was a single which was slightly smaller than the others but had a 3/4 bed. The hotel complex is not located close to the centre and, if I were on my own, I would be rather daunted by the Metro as it is not obvious which station is which.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoyceFf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Hotel, responded to this review, September 27, 2013
Dear Joylon!

Thank you very much for your recent visit to our hotel and for taking the time to write your kind review.

Your opinion is so important for us since it makes us aware of how we can improve the experience of our valued guests.

We truly glad to know that you liked your room and the buffet breakfast at our restaurant.

We will definitely share your wonderful words with staff of our restaurant.

Regarding your comment that our megacomplex is rather confusing we are pleased to inform you that we are in process of the replacement all signs in our hotels to make the navigation for our guests even more convenient and easy.

We are grateful to you for your collaboration in our process of improvement!

Also we are pleased to inform you that you can visit our hotels on your own without any problem since our Concierge Service will be more than happy to provide you with all necessary information and to share with you the secrets of how to use the Moscow metro and not to get lost.

Looking forward to welcome you back again at our hotels!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 21, 2013

I stayed at this hotel on a group tour of Moscow and St. Petersburg, if I had picked a hotel myself I would have picked somewhere much closer to the centre of Moscow. The hotel is situated a short walk from a metro station which is 5 stops to the nearest station to Red Square, this doesn't sound like a lot but in Moscow the distance between stations is much greater compared to somewhere like London, so it takes around 25 minutes.

The hotel is obviously quite popular for groups, my tour company (On the go) use this hotel for all of their tours which stop in Moscow I think and other companies such as Explore use it too. This can mean that if you're checking in on your own and there's a massive group ahead of you, you may be waiting a while. The hotel itself is on a tourist complex originally built for the 1980 Moscow Olympics, there's this hotel which is comprised of two parts (the Gamma part and the Delta part) and more hotels (the Best Western is there) along with shops and restaurants. They aren't too expensive, we ate at one of the restaurants on the first night and I had a decent size and quality schnitzel and chips, which came to the equivalent of around £6.50.

The hotel is rather large, my room was in the Delta section of the hotel on the 8th floor, and they could only offer a smoking room to me but I could hardly smell anything. The Gamma and Delta sections have shared facilities, the Gamma section seems to be quieter and nicer than the Delta section, the Gamma section also has the only luggage storage facility (which costs even for guests!) but the Delta section has the majority of in-hotel bars and restaurants. My room was of a decent size for just me with a double bed and a nice bathroom, with plenty of towels and even bath robes.

I found the location of the breakfast place hard to find, but once you know where it is it's fine. It was always very busy and hard to find a free table, the seating area is large enough but the hotel was so big that there were loads of people there. The spread was good and had a mix of European and Russian. There was a place where you could custom make on omelette or fried egg. One of the evenings we had food at the hotel, we went to where we had breakfast where they did a buffet in the evening. It cost around the equivalent of just over £10 and it was great, the spread was nice with salads, soups, lots of choice of main and desserts. If you didn't want to buy a drink there were juices, tea and coffee available with the rest of the buffet.

All in all, it was quite a nice hotel, probably around 4 star by Russian standards. I think that it's just the fact that it's so big and quite far out that are drawbacks. It was good other than that, but I think if I were to go to Moscow again I'd try and stay somewhere closer to the centre.

Room Tip: There are many floors, so I'd suggest try and get a room on one of the lower floors for shorter...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidphillips2803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Hotel, responded to this review, September 27, 2013
Dear DavidSP!

The first of all, please, allow us to thank you for taking the time to give us this detailed feedback from your stay.

Your opinion is so important for us since it helps us to evaluate and improve the experience we offer to our guests.

Your knowledge of our rich history is great honor for us because we are truly proud by it. We are sure that you have noted that we took all of the best of our more than 30 years experience and today our hotels are modern comfortable business hotels that have all for the efficient work and good rest. Please, allow us to explain you that Gamma and Delta are two different hotels at the one building. Hotel Gamma is the hotel of 3 stars category and Hotel Delta is the hotel of 4 stars category. However you are absolutely right that most of our services and facilities are common for both of them. The luggage storage facility is common too. It is free of charge for our guests at the arrival day, but it is paid service at the departure day because it really huge room which is open 24 hours and it requires a lot of maintenance costs. We sincerely ask for your understanding on this matter.

It is our pleasure to hear that you enjoyed your buffet dinner and that you found our hotel's restaurants are good.

Regarding the waiting time for the check-in in case there is a massive group ahead of you we are pleased to inform you that our Front Desk staff is so professional and they can easy manage these situations to make the check-in time of our guests really very fastest. Ordinarily it is not over 5 minutes to the waiting.

Indeed we have to agree that our megacomplex is not situated in the center of Moscow. However our location is very convenient to get to the city center through the metro station Partizanskaya which is located in the short walking distance from our hotels. Also it is good to take a walk around the hotel since we are situated at the green area close to Izmailovo Park, Tsar's Estate "Izmailovo" and Kremlin in Izmailovo which is truly worth to see.

In any way we thank you very much for your recent visit to our hotel and we hope have the chance to welcome you back again.

Remain at your disposal.

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 13, 2013

Good option and good value for money in such an expensive city as Moscow.
In addition, views from the rooms are amazing.
They often offer terrific discounts on their webpage so check that first!
Reasonably good location, stone throw from a metro station.
Helpful, english speaking staff.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trentamilkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Hotel, responded to this review, September 27, 2013
Dear trentamilkm!

We would like to thank you for your wonderful words and for taking your time to write this awesome review.

It is our pleasure to hear that you enjoyed your stay at our hotel and that you liked the picturesque view from your room.

We will be definitely happy to share your feedback with all members of our team. Thank you so much for your warm words which are a great motivation for our staff.

We gladly agree with every your word and you are absolutely right that location of our hotel is really so good. The metro station Partizanskaya which is situated in short walking distance from us allows our guests to have easy access to explore the city.

Thank you so much again and please, do not hesitate to let us know if we can help you with anything that could make your next stay with us even more enjoyable.

Looking forward to welcome you back again!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 3, 2013

I stayed in Izmailovo Delta for three days, as part of my Russia Tour. The hotel was comfortable with good room facilities and a bright lobby. We were on the 15th Floor, so had a birds eye view of the area around. Breakfast is served in two restaurants, and can get busy- you may need to search for a table, but the service staff are quick to clear the tables. The spread is vast- and despite being vegetarian, I was able to get a choice of food. Loved the Restaurant below the hotel, adjacent to the sidewalk. The Reception staff speak English, and they provide all the info that is required. Only strange thing was that they kept our passport for a few hours for registration formalities, which I believe is the common practice in Moscow.The metro station is close by- so access to the city is easy. Izmailovo Souvenir market is next door and a fun place to shop for gifts to take back home, The room does not have tea/ coffee making facilities- so one has to go to the machine (present on every floor) that gives hot/ cold water.

Room Tip: Carry your own coffee/ tea bags.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gita_Niketh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Hotel, responded to this review, September 26, 2013
Dear Gita_Niketh!

We are grateful to you for your recent visit to our hotel and taking the time to write your excellent review.

We are pleased to know that you had a comfortable stay with us and enjoyed the picturesque view from your room.

We will definitely glad to share your kind words with all members of our team and especially with our restaurant staff. It is our pleasure to hear that despite your special preferences you always found your dish to relish the breakfast.

Also we happy to know that you liked location of our hotel which is really so suitable to explore the city as well as just to take a walk around the hotel and to visit Izmailovo Park and Kremlin in Izmailovo.

Regarding the situation with your passports which you mentioned, we gladly inform you that it is truly usual practice in Russia since there are two options: you can wait your passport at the Reception desk till the moment when Front Desk staff will finish all visa registration formalities or you can leave your passport at the Reception and pick up it later. Ordinarily for save the time of our guests Front Desk staff suggests to you to choose a second option.

Also we are pleased to advise you that our hotel has different categories rooms. There are the category rooms with tea/ coffee facilities on the floor and the Highest category rooms with tea/ coffee facilities in the room which you can choose for your next visit to our hotel to have even more pleasant stay with us.

In any way we will be more than happy to welcome you back again at our hotel and to do our best to make your stay with us as enjoyable as possible.

Looking forward to see you again!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

4 Hotels part of the same chain all located on the same campus. Full amenities, excellent fitness centre and close to the metro train for a short 15 minute trip to Moscow CBD. Good for english speaking tourists as its an international business hotel and front office staff speak reasonable english.

Room Tip: good affordable 3-star hotel, no annoying noises at night and reasonable security 24/7.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sixpaxguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Hotel, responded to this review, September 26, 2013
Dear sixpaxguru!

Thank you so much for choosing our hotel and for taking the time to provide us with your wonderful review.

We are glad to hear that your liked our hotel, its facilities and especially our Gym, which is free of charge for guests of hotel.

You are absolutely right that our megacomplex is perfect choice for travelers from all around the world since it has everything that could be necessary to any guest for efficient work and good rest. Even more its location is so convenient to get to the most of important places of Moscow.

Thank you very much again for your kind words and please, feel free to let us if we can assist you wit anything to make your next stay with us more enjoyable.

Hope to see you soon at our hotel!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Izmailovo Gamma Hotel

Property: Izmailovo Gamma Hotel
Address: Izmaylovskoe sh 71, 4 G-D, Moscow 105187, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Moscow
#23 Family Hotel in Moscow
#25 Spa Hotel in Moscow
#30 Romantic Hotel in Moscow
#31 Business Hotel in Moscow
#55 Luxury Hotel in Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Izmailovo Gamma Hotel 4*
Number of rooms: 2000
Official Description (provided by the hotel):
"Izmailovo" ("Gamma", "Delta") is the unique megacomplex in Russia, consisting of 3*** and 4**** star Business & Conference Hotels, more than 15 restaurants with the various national cuisines. We offer to our guests high-quality service, which is based on the developed infrastructure of services, excellently organized technology of the service of guests and professionalism of our personnel. Reasonable prices for accommodation, as well as a wide range of convenient leisure facilities attract guests from all over Russia and abroad to our hotel. Tourist Hotel Complex"Izmailovo" ("Gamma", "Delta") not only can accommodate around 4 thousand people, providing them with various options of restaurant service, but also has resources to hold seminars, conferences and other events in our conference complex, which includes 16 conference halls with most modern equipment, Showroom with total floor area 700 sq.M and a specially equipped multipurpose open space for open-air events. Well organized technology of service of guests creates comfortable and safe atmosphere, giving the optimum combination of work and rest. ... more   less 
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Also Known As:
Izmailovo Complex Gamma Delta Moscow
Moscow Izmailovo Hotel
Delta Moscow
Moscow Delta
Izmailovo Gamma Delta

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