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“Good hotel in a great location”

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Izmailovo Gamma Delta
Ranked #53 of 326 Hotels in Moscow
Reviewed July 28, 2013

We stayed at this hotel for about 5 days and were very pleased with its location (only five or six stops from Red Square), its security, and restaurants and cafes. The room was nice with a great river view and a huge park worth checking out. There are lots of places to eat or have cofee at around the hotel as well. The metro station is about 5 minutes away. Breakfast is alright and the staff generally speak English unlike the ones we met in St Petersburg. If you are looking to visit Moscow and stay at a hotel not too far from the tourist locations, this one would be a good choice.

  • Stayed: August 2012, traveled as a couple
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Thank Murat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Delta, responded to this reviewResponded August 2, 2013

Dear Murat B!

We would like to thank you for taking the time to write your awesome review.

It is our pleasure to read that you liked our location which is really excellent!

Also I will happy to share your wonderful words with our staff and especially with our Security Department.

We are pleased to inform you that from your last visit our hotel we have a lots changes which helps us to improve the experience of our guests. Therefore we hope that you will visit us again so soon to check all of them.

Looking forward to welcome you back again!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
(“Gamma”, “Delta”)
grm@izmailovo.ru

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 - 218 of 1,973 reviews

Reviewed July 27, 2013

Nice hotel considering the rates. Breakfast is good and the location is fine. Located next to the wooden Kremlin, a nice tourist market with cheap rates on souvenirs and a metro stop. Easy access to downtown Moscow. Good food located close by.

  • Stayed: June 2013, traveled with family
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1  Thank Henwen1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Delta, responded to this reviewResponded August 2, 2013

Dear Henwen1978!

Thank you for your recent visit to our hotel and for taking the time to write your wonderful review.

We are happy to know that you liked our location which is really convenient to get the center of Moscow as well as just to take a walk around our hotel and enjoy the Russian nature at Izmailovo Park or visit Kremlin Izmailovo.

Please, feel free to let us know if we can help you with anything to make your next stay with us more enjoyable.

Remain at your disposal,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
(“Gamma”, “Delta”)
grm@izmailovo.ru

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2013 via mobile

Decent rooms, relatively comfy beds, good showers and other room amenities. The breakfast is basic and half the food doesn't seem edible. Location good with easy to use metro. Watch for pick pocketers- bit of sketchy area. Next to good tourist market with cheap souvenirs

  • Stayed: July 2013
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1  Thank Lrichies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Delta, responded to this reviewResponded July 24, 2013

Dear Lrichies!

We are grateful to you for taking the time to write your kind review.

It is our pleasure to know that you liked your room and the location of our hotel.

Regarding the breakfasts, please allow us to assure you that all our food is absolutely fresh since the health of our guest is so important for us. We continually check the quality of each of our dishes and certainly every of them are delicious and completely safe to eat. Also, you can read the other recent reviews which tell you that our restaurant staff have not time to replace the foods when it run out. The above is means that the foods are replaced lots times during the one breakfast so all foods are definitely fresh or freshly cooked.

Also, we are pleased to inform you that the area where is situated our hotel is no less safe than other areas of Moscow including city center. Even more, the whole area of our Mega complex is equipped with surveillance cameras and at each moment we have the information about all the people who are in our hotel (certainly, except the guests in the room). We have the special Security Department and the Police Department directly here. Nobody can enter to the area of the guest's rooms without card key and guest card because our Security staff constantly checks that every person who wish to do so has the above mentioned things. High security level is very important for us since our guests can feel perfectly safe at our hotel. Probably our area seems a bit sketchy because it is so quiet and has the huge Izmailovo Park.

We sincerely hope you had a pleasant stay with us and please, feel free to let us know if we can assist you with anything that would make your next stay with us more enjoyable.

Looking forward to welcome you back again!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
(“Gamma”, “Delta”)
grm@izmailovo.ru

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013 via mobile

Very close to the metro and several restaurants and shops.
Nice view from our room. Small bathroom but perfectly functional. Excellent breakfast!!! Huge choice.
Good tea making facilities on each floor.

  • Stayed: April 2013
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1  Thank nixpix26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Delta, responded to this reviewResponded July 24, 2013

Dear nixpix26!

Thank you so much for taking the time to write this perfect review!

We are so happy to know that you liked your room as well as the view from it. We absolutely agree with you that our location is so convenient for several purposes. For one hand it is close to the metro station and so easy to get to the city center to explore most of the important places in Moscow. The other hand it is so good to just to take a walk around our hotel which is situated next to Izmailovo Park and to Izmailovo Kremlin. Probably, that is the reason of the nice view from your room.

Also, I will definitely share your wonderful words with our restaurant staff. That is true - our breakfasts really offer a richest choice as well as a good quality.

We sincerely hope you enjoyed your stay with us and please, do not hesitate to let us know if we can help you with anything to make your next stay at our hotel more pleasant!

We will so glad to welcome you back again!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
(“Gamma”, “Delta”)
grm@izmailovo.ru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

We stayed at the Hotel Izmailovo Hotel Delta for 3 nights on a recent trip to Moscow and found it to be very good. The room was large, very clean and comfortable, with a great air conditioner. The staff were generally helpful (though not overtly friendly or welcoming, which we learnt is just typical of Russia), and many spoke English. The hotel has multiple points of security which was a little unexpected, but not unwelcome. Breakfast was good, with a wide selection of foods available, both hot and cold. Just be aware that when foods run out at the breakfast buffet they are not replenished quickly (if at all), so it may be worth going to breakfast earlier rather than later. There are numerous cafes and restaurants within the hotel itself but we found these to be quite a bit more expensive than other restaurants close by, and not as good. The food in the restaurant in the hotel car park, for example, was cheaper and way better than what we ate within the hotel. The hotel is a fair way out of Moscow city but there is a metro station a short walk from the hotel which makes it easy to get into the city (5 stops and you're at Red Square). You cannot drink the water is Russia, but the hotel provides bottles of spring water on arrival and there are rooms on each floor of the hotel where you can top up your spring water from a water cooler. Very handy! Also handy is the shopping centre and supermarket just across the road and the craft market nearby - a good place to buy souveniers cheap. The hotel decor is a bit dated, but that didn't detract majorly from our stay there. If you're looking for a convenient base from which to explore Moscow, Hotel Izmailovo Delta is a good choice.

Stayed: July 2013, traveled as a couple
1  Thank ShaneAndRobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Delta, responded to this reviewResponded July 17, 2013

Dear Mortolini!

We would like to thank you for your recent visit our Hotel Delta and for taking the time to write your kind review.

Your opinion is so important for us since it makes us aware of how we can improve the experience of our guests!

It is our pleasure to know that you liked your room, the cleanness and location of our hotel and that you appreciated our amenities such as bottles of spring water.

We have to agree with you that our location is so convenient to get the city center or to explore most of the important places in Moscow as well as just to take a walk around our hotel.

Please, allow us to thank you for understanding our security system since the security level of our hotel is really so high. It is very important for us because it helps our guests feel perfectly safe at our hotel.

We are so sorry that our restaurant service was not able to achieve your expectations. Please, accept our most sincere apologies. I will definitely share your comments with our restaurant staff in order to improve the level of service provided by our hotel.

Also, we will make an additional training for all our employees to bring a consistently higher level of our service.

Please, be assured that every our guest is truly valued for us!

We hope to have the chance to welcome you back again and, please, feel free to let us know if we can help you with anything to make your next stay with us more enjoyable.

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
(“Gamma”, “Delta”)
grm@izmailovo.ru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

I generally agree with the review by sydneydublin
I travelled independently and stayed in the Hotel with my family. I asked for (and got) 2 adjoining rooms on the 19th floor. Check-in was a little fraught as 2 receptionists were trying to deal with another large party. Once she dealt with me check in was very efficient. The rooms were small, but very comfortable. The aircon worked very well, which was a relief. Standards of cleanliness were high. Security was tight which was good, and the security men were all very pleasant. The breakfast was fine- buffet style as well as eggs cooked to order and freshly cooked pancakes. Location is excellent- a short walk form the metro, and 15 minutes into the centre. There are many fast food outlets and restaurants around the complex. I only ate in one of them a pizza restaurant with reasonable food but surly service. Perhaps I should have asked the hotel staff for their suggestions. I feel for the price this is a good choice for Moscow and as I was not willing to pay the exorbitant prices in the centre I am glad we stayed here. Suggestions for the management: more personnel on the reception desk and ask staff to smile more. This may be a cultural thing however

  • Stayed: July 2013, traveled with family
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1  Thank jennydev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Delta, responded to this reviewResponded July 17, 2013

Dear jennydev!

Thank you so much for choosing Hotel Delta and for taking the time to write your excellent review.

We are very happy to know that you had a pleasant stay with us!

We are grateful to you that you appreciated our efforts such as cleanness and high security level of our hotel. They are definitely important points for us since they make our guest's stay at our hotel more enjoyable.

Also, we glad to hear that you liked your rooms, our breakfasts and location. Please, feel free to ask our Concierge service for any information during your next stay with us. They will be pleased to suggest you something especially for you - restaurants, places which are worth to see or something else as well as arrange the taxi or tickets to any events.

Regarding your comments about our reception staff, please accept our most sincere apologies. We truly regret the inconveniences caused by them. We are taking your comments very seriously and allow us to inform you that we continually train our staff to bring a consistently higher level of service. We definitely will make the additional training for them to improve it. We thank you for your collaboration and please, rest assured that we will do our best to avoid the mentioned shortcomings in the future.

Please, do not hesitate to let us know if we can assist you with anything to make your next stay with us more memorable.

Looking forward to have the pleasure of welcoming you back again!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
grm@izmailovo.ru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

Stayed at the hotel (Delta) as part of a tour for 3 nights. We arrived around 6am after an overnight train and were lucky enough to be checked in straight away. Our room was located on the 21st floor and had properly working air conditioning. Thank Goodness! Room was grand and cleaned on a daily basis. Never had to wait long for an elevator. Excellent security so always felt safe. The complex itself is huge. Lots of restaurants and bars nearby. Less than a five walk to the metro and a two minute walk to the supermarket. Breakfast was nice with lots of choices but items ran out around 10.30am and not often replaced. Staff were average and I did witness a staff member at breakfast in a heated conversation with another guest. The manager come over shouting which did not make those around feel comfortable. But based on room quality and location would definitely recommend.

  • Stayed: July 2013, traveled as a couple
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1  Thank sydneydublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Izmailovo, Менеджер по обслуживанию клиентов at Izmailovo Gamma Delta, responded to this reviewResponded July 17, 2013

Dear sydneydublin!

First of all, we would like to thank you for your recent visit our hotel Delta and for taking the time to write your awesome review about your hotel stay experience.

Thank you so much for your kind words about us!

We are so happy to know that you have enjoyed your stay with us and that you liked your room, security system and location of our hotel.

We sincerely regret that you had to be the witness of the incident you have reported which is, in fact, unacceptable. That is absolutely untypical for our hotel. We have started an internal investigation of the mentioned situation to bring to account all responsible for that employees. Please, rest assured that we will do our best to prevent a recurrence of the same in the future. We ask you to accept our most sincere apologies. We will definitely make the additional training for all staff of our hotel to bring a consistently higher level of service. We thank you for your collaboration.

Please, do not hesitate to let us know if we can help you with anything to make your next stay with us more enjoyable.

Looking forward to welcome you back again!

Yours sincerely,

Kristina Goryuchkina
Guest Relations Manager
Tourist Hotel Complex «Izmailovo»
(“Gamma”, “Delta”)
grm@izmailovo.ru

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Izmailovo Gamma Delta

Address: Izmailovskoe Hwy., 71 Bldg. 4G-D, Moscow 105613, Russia
Phone Number:
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Moscow
#23 Family Hotel in Moscow
#23 Spa Hotel in Moscow
#30 Romantic Hotel in Moscow
#31 Business Hotel in Moscow
Price Range: $38 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Izmailovo Gamma Delta 3*
Number of rooms: 2000
Official Description (provided by the hotel):
"Izmailovo" ("Gamma", "Delta") is the unique megacomplex in Russia, consisting of 3*** and 4**** star Business & Conference Hotels, more than 15 restaurants with the various national cuisines. We offer to our guests high-quality service, which is based on the developed infrastructure of services, excellently organized technology of the service of guests and professionalism of our personnel. Reasonable prices for accommodation, as well as a wide range of convenient leisure facilities attract guests from all over Russia and abroad to our hotel. Tourist Hotel Complex"Izmailovo" ("Gamma", "Delta") not only can accommodate around 4 thousand people, providing them with various options of restaurant service, but also has resources to hold seminars, conferences and other events in our conference complex, which includes 16 conference halls with most modern equipment, Showroom with total floor area 700 sq.M and a specially equipped multipurpose open space for open-air events. Well organized technology of service of guests creates comfortable and safe atmosphere, giving the optimum combination of work and rest. ... more   less 
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Also Known As:
Izmailovo Complex Gamma Delta Moscow
Moscow Izmailovo Hotel
Delta Moscow
Moscow Delta

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