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“No frills but what a breakfast!!!” 4 of 5 bubbles
Review of Best Western Plus Vega Hotel & Convention Center

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Best Western Plus Vega Hotel & Convention Center
Ranked #32 of 308 Hotels in Moscow
Oxford, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“No frills but what a breakfast!!!”
4 of 5 bubbles Reviewed December 23, 2013

The hotel offers a good stay without any frills. The room was quite small but cleaned and the restaurants were acceptable but definitely not meeting the expectations of a refined palate after a full day of work. A special thumbs up for the breakfast, succulent and varied (October 2012)

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, December 26, 2013
Dear Andrea,

Thank your for staying with us and taking time to share your experience here on www.tripadvisor.com.
At Best Western Vega Hotel & Convention Center we strive every day to provide a superior customer service and try to do our best to make stay of our guests really comfortable and memorable.
We are glad that you found our breakfasts rich and good quality.
I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service.


Best Regards.
Olga Konyaeva
Guest Relations Manager
Best Western Vega Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,092 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
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English first
Leeds, United Kingdom
Level Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed December 20, 2013

When we were looking for hotels in Moscow we found that the prices are very high so we were faced with a budget hotel in the centre or a better quality hotel further out and booked the Best Western.

The hotel is very easy to get to on public transport via the Partisankaya station. Turn left out of the station and you can see the hotel which is less than a five minute walk away. We arrived from St Petersburg that morning so got to the hotel at 12:00 with check in at 14:00. We tried to check in but no rooms were available - fair enough really. We stored our bags in the luggage room (free for up to six hours) 150r per bag beyond this.

When we returned to the hotel check in was easy and quick. Security is tight and you have to show your room card and the carrier with the room number on it to get to the lifts. Our room was quite large and modern aswell as being clean and comfortable. Having a fridge, safe and wifi all FOC was useful.

Getting to the centre of Moscow is very easy only three stops to Ploschad Revolutsii which is very close to red square.

We got a good rate from Expedia, it didn't include breakfast but this was available separetely at 550r per person per day. We tried it out of curiosity one morning and were pleased with the quality and very wide choice.

There are a number of other ex Soviet hotels in the same complex aswell as a number of bars restaurants and shop. We bought beer from the mini market on the left as you leave the hotel and had food/drink at the Kpyxka bar (good beer - poor food) on the left hand side of the metro station.

We ate at the Gusi-Lebedi restaurant in the hotel (see separate review) which was ok but quite expensive.

Very satisfactory stay and would happily use again if we get the chance to go to Moscow in the future.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank matthewjfarrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, December 21, 2013
Dear Guest,
Thank you for choosing the Best Western Vega Hotel and Convention Center. We are very pleased with your feedback. We appreciate your trust in us. We value your opinion very much and always do our best to provide our guests with high-quality service. It’s great to know that you enjoyed your stay with us and found the hotel's location, restaurant menu, room facilities and the level of service convenient regarding your needs.

We are happy to invite you to visit our hotel again. Our professional team are ready to make your stay with us really memorable.

Olga Konyaeva
Guest Relations Manager.
Best Western Vega Hotel and Convention Center.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nizhny Novgorod, Russia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed December 17, 2013

I booked a room at some famous booking site (ostrovok.ru) and paid for staying by booking price when I checked in. However next day they left notification that I needed to pay extra money since there were some issues regarding prices in agreement with his partner (booking site). Can you imagine this for the hotel that was rated as 4*?! Moreover they said that if didn’t pay extra money they turned me out. So, I don’t know how this situation will be resolved but at least I contacted booking site to fix this issue with his partner (BEST WESTERN Vega Hotel & Convention Center). Anyway I conclude that the hotel doesn’t take care about reputation and responsibility for a customer! I would never recommend this hotel to other customers.

  • Stayed December 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Astakhofff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, December 26, 2013
Dear Andrei!

First of all we would like to thank you for choosing Best Western Vega Hotel & Convention Center for your stay in Moscow. We are glad that you chose our hotel and thank you for leaving detailed feedback regarding our work.

Andrei, the whole team at the Best Western Vega Hotel is sorry that you faced such an unpleasant situation during your stay with us. We would like to note that your reservation was made through a third party Ostrovok.ru, which provided the wrong prices on their website for accommodation at our hotel. When this situation occurred, the staff at Best Western Vege Hotel & Convention Center And while our staff were trying to figure out the situation and assist you in this unpleasant case, we hope you did notice that the third party did nothing to resolve this problem, they did not contact you or the hotel and did not provide any information regarding this case, and just stepped away from solving the problem.

Of course we understand that no body’s perfect, and sometimes such unpleasant and inconvenient situations do occur, but being a part of the Best Western Vega Hotel team, I assure you that our staff member go out of their way to provide high quality service to all of our guests at all times and provide each guest with an individual approach. And it is very disappointing to our team when a third party can destroy all of our hard work and make it look like we do not care for our guests.
Unexpected situations do happen at times. We are glad that in the end, this problem was solved in a positive manner and you did not have to make any additional payments for your accommodation.

Once again please let us thank you for providing us with your feedback. We also did notice that you rated our location, cleanness and the quality of sleep at a high mark, but the service and value for money was rated a 1 out of 5. Andrei, we do hope that you will give us a chance to recover our service mark and provide you with comfort and care.

We will be glad to see you soon as a guest at the Best Western Vega Hotel & Convention Center.


Best regards,
Anastassia Laperdina
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed December 16, 2013

A standard Best western hotel - clean rooms, good shower and pleasant staff. Good breakfast choice which meant we could fill up before heading into Moscow for the day and just eat in the evening. We enjoyed the challenge of finding our way round Moscow using the Metro and this hotel is close to a Metro stop so perfect for us as it meant we could stay here at a very reasonable price rather than use a city centre expensive hotel. We flew with EasyJet and it was extremely easy to get the train from the airport into Moscow then use a Metro train to the hotel. Turn left out of the metro station, walk to the corner and look up to the left - you can see the hotel's sign! It took a while to get used to the Russian alphabet so the Metro signs are a challenge but there are lots of helpful websites about using the metro so don't let the hotel's location put you off staying here. The area felt very safe and we used one of the local bars for our first night's meal and it was fine and also used a mini supermarket by the hotel - also very good. Our floor did not have tea and coffee facilities but there was a water dispenser in the hallway which had cold and hot water so that was fine for my green tea but if you take milk it's not so good. Fridge in the room was useful as it was empty so we could chill the water that was provided each day free of charge. Also useful for the vodka we'd bought from the local supermarket... when in Russia..! The bed was ok and could have done with a foam topper but given our sleep was disrupted by the time change this wasn't a big issue. We walked miles around Moscow seeing it all so I suppose if you like to keep popping back to your hotel this isn't very convenient but on our short break we were happy to stay out all day, except one when we came back to the hotel to change before going out again to eat in the evening, so this wasn't a problem for us.

  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank WanderlustMum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, December 16, 2013
Dear Guest!

I would like to thank you for choosing the Best Western Vega Hotel & Convention Center and for your feedback.
Especially I would like to thank you for such pleasant words about our helpful staff, the clean and comfortable rooms, and the location of the hotel.
Your comments are of great importance to us. We are happy to find out that you have only good and pleasant impressions left from your stay. The staff at our hotel work very hard everyday to provide our guests with high quality service, and it is always such a pleasure to hear positive feedback from our guests.
We hope you will come back and see us again so that we can have another chance to provide with a superior service and pleasant experience.
Also we are very glad to hear you enjoyed Moscow and your trip to Russia went well!

Best regards,
Olga Konyaeva
Best Western Vega Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed December 8, 2013

The hotel was excellent value, the service was good, the rooms were very nice, comfortable and clean. The restaurant was very good too, I enjoyed the food and they served 24 hours. However there were very few women in the hotel, and it seemed as though there were quite a few prostitutes?!

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Guest Relations Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, December 16, 2013
Dear Guest,
Thank you for choosing the Best Western Vega Hotel & Convention Center.
We were happy to get your feedback. We deeply appreciate your valuable comments. Your opinion helps us measure the level of our services and improve them.
We are happy to invite you to visit our hotel again. Our professional teams are ready to make your stay with us really memorable.
Have a good day.

Best Regards
Olga Konyaeva
Guest Relations Manager
Best Western Vega Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed December 6, 2013

Pros - lots of restaurants and delis around hotel; walking distance to the metro station; rooms were immediately available when checking in at 10am; souvenirs in hotel shop was reasonable --same price as Arbat street ; rooms were clean and decor new; great value for money

Cons - quite a distance from city proper since we hired a car service and did not take metro often; clogged shower drain

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JYTiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, December 8, 2013
Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your trip to Moscow and sharing your experience on tripadvisor.com.
Your comments are of great importance for us. We are glad to know that you had an excellent overall experience in our hotel.
Our staff is always ready to help our guests on demand in any issue. I hope that you called to chambermaid or to the reception and the shower in your room was repaired.
Despite the fact that the hotel Vega is not located in the center of Moscow, the main sightseeings can be reached by metro for 15 minutes. It is very simple and fast. Just 5 stops and you don't need to change the line.

Thank you again for taking the time to complete the survey. We are happy to invite you to visit our hotel again. Our professional team are ready to make your stay with us really memorable.

Best regards,
Anna Mordvinova
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
110 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed November 28, 2013

Stayed here in November 2013. Really enjoyed my stay at this beautiful hotel. Was on the 26nd floor. Hotel was very clean and staff professional. Rooms were spacious and adequate. Excellent value for money considering some of the other comparable options around moscow. Would definitely stay here again and highly recommend it.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RSNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TatyanaRagekh, Manager at Best Western Plus Vega Hotel & Convention Center, responded to this review, November 28, 2013
Dear Guest,

Thank you for choosing the Best Western Vega Hotel & Convention Center for your trip to Moscow and sharing your experience on tripadvisor.com.
Your comments are of great importance for us.
We are happy to know that you enjoyed your stay with us and we truly hope to welcome you again during your next visit to Moscow.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Best Regards
Anna Mordvinova
Guest Relations Manager
Best Western Vega Hotel & Convention Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Vega Hotel & Convention Center

Property: Best Western Plus Vega Hotel & Convention Center
Address: Izmailovskoye Ave, 71, 3V, Moscow 105613, Russia
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Moscow
#19 Business Hotel in Moscow
#22 Romantic Hotel in Moscow
#30 Luxury Hotel in Moscow
#31 Family Hotel in Moscow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Vega Hotel & Convention Center 4*
Number of rooms: 997
Official Description (provided by the hotel):
Best Western Plus Vega Hotel & Convention Center is 4 stars hotel in the Moscow. Hotel is just 3 minutes' walk from Partizanskaya Metro station, which is very convenient for getting round the city. Every morning buffet breakfast is available in the restaurant. In-house 24-hour bar and restaurants serve Russian and European food. The Best Western Vega provides free wireless Internet throughout the hotel, free use of computer in business area, fitness center and complimentary bottle of mineral water every day. 24-Hour emergency medical care is also available. Check-In time: 02:00 p.m. Check-out time: 12:00 p.m. ... more   less 
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Also Known As:
Best Western Vega Hotel Moscow
Best Western Vega Hotel And Convention Center
Vega Hotel Moscow

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