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“beautiful hotel in great location”

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Radisson Royal Hotel Moscow
Ranked #14 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed October 7, 2013

Stayed here with my son before a river cruise. The location was fantastic for us. Although the walks were a bit on the longer side, we were able to walk most places from here including red square. Clean rooms, comfortable beds. Highly recommend

  • Stayed: July 2013, traveled with family
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Thank lspiegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded October 8, 2013

Dear lspiegs,
Thank you for setting your choice upon Radisson Royal Hotel and taking your time to submit a review. Also, please accept our special thanks for your kind comments regarding the location, the quality of service and room amenities. It would be true pleasure for us to welcome you and your son back, whenever your travel plans bring you back to Moscow!

Best wishes,
Maria Kobzeva
Senior Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 - 443 of 1,426 reviews

Reviewed October 6, 2013

A mediocre hotel that is trying to squeeze as much money as possible from clients

Effectively this is a solid 4 star hotel that is trying to pretend it is a 5+ property

Avoid unless offered at discount rate (and stay in Ritz for luxury or Hilton for affordable comfort)

Cons:

- mediocre décor; cheap bathroom fittings

- rooms are not soundproof (at least xx40). I was able to clearly understand what my neighbors were discussing and was woken up by their baby playing

- impossible to open windows; air quality in the room is bad (very dry)

- poor and very expensive taxi service (airport transfer 7,500 v going rate of 2,000); cars are smelly and drivers are not qualified (the car started moving while I was still trying to get in) and ask for directions

- no one helped with the bags on arrival (and lobby is rather far from entrance)

- currency exchange did not work

- I was not allowed to charge breakfast to my room and had to get cash in order to pay for breakfast, which was inconvenient as I was in a rush

- was charged 2,200 for in-room breakfast, while stated price was 1,100 (the difference was due to various service delivery charges as well as excess charges)

- too much smoke in the lobby

- concierge advise on restaurants was weak


Cons:

- good (but not excellent) location

- historical building

  • Stayed: October 2013, traveled on business
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2  Thank Jevgenijs Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
radisson_royal, General Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded October 8, 2013

Dear Jevgenijs Z,
Thank you for choosing the Radisson Royal Hotel for your trip to Moscow and for sharing with us your experience. Every comment is valuable for us as we are striving constantly to improve our services and stay the preferred hotel for every travel occasion in Moscow. Also, thank you for your positive comment on our location and historical building.
Please allow me to give my input on all the points in your review:
It is very unfortunate that you were not greeted by any of our bellboys at your arrival and were not offered help with your luggage. Early in the mornings before morning rush hour we have less on duty. It can happen that during your arrival they were busy with other guests. This is not acceptable for your experience and we are looking into the matter to improve the scheduled bellboys on duty. It was also unfortunate to read, that the currency exchange was not available. We have 2 currency exchange offices on site, one of them is working 24/7. It might occasionally happen, that staff is not available for a short period of time. Please note, they are managed by third party companies and we are not empowered to have full control and supervision on their operations.

We were surprised, that you considered our bathroom amenities not luxury and ranked our interiors decors as mediocre. All our rooms are featuring Penhaligons bathroom amenities, Etro accessories as well as Frette bathrobes, towels & linens. The interiors décors are paying homage to the historical heritage of the building and have been carefully restored during a long 4 years renovation period. We have payed a lot of attention to both.

The rate for our standard continental breakfast served to a room is 1080 RUB ( 5% service charge and 150 RUB delivery charge apply). That does not make the total bill more than 1300 RUB, if you are not requesting for any additional dishes, which are for additional charge. The most popular option among guests is our super buffet breakfast, served at th Veranda restaurant. In this case the cost is 1800 RUB, service charge and taxes included. Our breakfast is considered to be the best in Moscow and features caviar, pancakes cooked on a live cooking station as well as a great variety of other dishes from European and Russian cuisines.

Regarding the taxi service, you are always welcome to choose from economy, business class or luxury taxi service at our concierge desk, which is preferred to be booked in advance and costs range from 3500 Rub per one way up to 7500 RUB for Mercedes E Class. All our taxi drivers are obliged to follow the corporate grooming standards, drive safe and professionally. In case of unforeseen circumstances or urgent matter sometimes we have to request for a third party companies and unfortunately not always able to oversee their operations, but for sure will pass your comments to their management.

We are sincerely sorry, that the lack of ability of opening the windows has made you feel uncomfortable. This is a necessity due to our location just opposite to such important government buildings like House of Government of Russian Federation, Embassy of USA and Embassy of United Kingdom. It was also frustrating for us to read, that you have find our concierge advice on the restaurants weak. Please note that we have the biggest choice of onsite restaurants in a hotel in Moscow.
We understand that you find our pricing expensive comparable to many other destinations, however our pricing is strictly following the levels of other 5 star properties in Moscow. We constantly monitor our pricing to the market to ensure we are on par with similar hotels in the city.

Please accept my personal and sincere apologies for the mishaps you experienced. No doubt that it has been thoroughly followed-up internally. Hope to see you back soon and next time I would like to greet you personally.

Do not hesitate to contact me directly.

Sincerely yours
Jesper Henriksen

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Reviewed October 3, 2013

A fantastic hotel that has everything you could ask for.
I can recommend the hotel to anyone who visits Moscow
the breakfast was great with caviar and champagne, the staff was very service minded.
The hotel is quite close to Red Square and attractions around the city.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with this hotel
Thank zippejr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded October 8, 2013

Dear zippejr.
Thank you so much for staying at Radisson Royal Hotel, Moscow and leaving such a positive feedback. It was true pleasure for us to read, that you were 100% satisfied with the quality of service, the location of our hotel and recommend it to anyone who visits Moscow. Also, please accept our special thanks for your kind comments regarding the attitude of our staff.
It would a true honor to welcome you again on your next visit to Moscow!

Sincerely yours,
Maria Kobzeva
Senior Guest Relations Manager

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Reviewed September 25, 2013 via mobile

Ispent four nights at the Radisson hotel in Moscow. The lobby, bar,stores, reception desk and concierge were very pretty with nice corteous service. No evryone speaks english but tries. The restaurants were very expensive and the closest metro station was at least 20 mins walking. There was so much obvious security personeel at the premisses that it madeguests feel insecure.

  • Stayed: July 2013
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Thank LL3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded October 2, 2013

Dear LL3,
Thank you for staying at Radisson Royal Hotel, Moscow and leaving a positive feedback.
It was true pleasure for us to read, that you've enjoyed staying with us and were pleased with the quality of service at our property. We understand that you find our pricing expensive comparable to many other destinations, however our pricing is strictly following the levels of other 5 star properties in Moscow. We constantly monitor our pricing to the market to ensure we are on par with similar hotels in town.

We are sincerely sorry, that the amount of security staff have made you feel uncomfortable, which is necessary to have since our hotel is just opposite such important government buildings like House of Government of Russian Federation, Embassy of USA and Embassy of United Kingdom.

It would be a true honor for us to be your host on your next visit to Moscow!

Best wishes,
Maria Kobzeva
Senior Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

I been traveling in Russia and all the surrounding countries in business for 4 years now and in all of the places i stayed i developed a special relation to Radisson Royal in Moscow based on the quality, security and easy access to and from the airports.
The staff if great and supportive, english is never a problem, the gym and pool are impressive and the possibility to hold meetings in different areas of the hotel is great.
i can specially recommend the executive floor for your stay, great rooms, fantastic service and very good meeting areas also with great service (thanks to Lana and her staff members) in the executive lounge. so for me its my this hotel is my first choice every time i go to Moscow

Room Tip: Sellect rooms with a view of Moscow withhouse
See more room tips
  • Stayed: September 2013, traveled on business
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Thank Johan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
radisson_royal, Senior Guest Relations Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded October 2, 2013

Dear Johan N,
Thank you for staying with us and leaving such a positive feedback.
It is a great pleasure for us to read you consider Radisson Royal Moscow as the best business hotel in Moscow. In relation to your kind comments we are happy to share, that recently we have been recognized as Europe Leading Luxury Business Hotel, as well as Europe’s Leading MICE Hotel & Russia’s Leading Hotel Residences by World Travel Awards 2013. We will definitely share your compliments with the management, executive floor team, our wellness centre, and entire staff. It would be a true honor for us to welcome you back at Radisson Royal Hotel, Moscow!

Sincerely yours,
Maria Kobzeva
Senior Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

by the money you pay here you get awful service, terrible internet connection and not central location.
the internet connection is awful - and this is after I specifically asked for a room with good internet connection. they offer both wi-fi and line connections - both are awful. in some hours you need to reconnect every 5-10 minutes.

beyond the smiles and the ha ha the service is very poor. many of the staff don't speak English (including those who are supposed to provide information about issues such as transportation to the airport!); room service is completely ineffective (had to remind them to fill my bar! waited for an hour to get a plate to my room; another hour to get the taxi desk to find time to speak with me!).

the location is far from attractive- the distance to the center is not large but in rush hours could take an hour to get there! the area around the hotel is very expensive and uninteresting; I was able to find one restaurant and one coffee shop in walking distance.

you get no value for the huge sum of money you pay for this.

  • Stayed: September 2013, traveled on business
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3  Thank L N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
radisson_royal, General Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded September 22, 2013

Dear L N
I thank you for taking time to review you stay at our hotel.
We are terrible sorry that you experienced a poor internet connection. Of what you describe as needing to reconnect, I believe that you on the internet landing page must have been connecting as a non-residential guest, which gives much lower speed and requires re-connection every hour. For residential guests a connection lasts 24 hours and is secured with a minimum of 10 Mbps.

I have noted your comments on your service experience and have taken it up with our department heads to discuss the delay in room service and transportation desk. We take the English skills of our employees very serious and we provide 2 full time English teachers to help improve their language skills.

We hope to welcome you back at your next visit to Moscow.

Jesper Henriksen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

We spent two weeks in the Raddison Royal and were overwhelmed with the hotel when we arrived.We were made so welcome and check in was efficient and professional. First impressions were both calming and exciting as arriving in Russia was a very unknown adventure . We were part of a large contingent of people attending an International event. We all had very different requirements and everyone was made to feel like they were important. The language barrier was dealt with well and nothing was ever a problem. The atmosphere,decor and area of Moscow made our visit a memorable one and to be honest we found Moscow quite different than we expected. I'm sure our Raddison experience was a big part of our whole experience. Our room had a wOnderful outlook and was very well designed, ,close to the Metro and other services. I was impressed by the continued cleaning and shiny floors, door handles and windows in the huge foyer areas. The health Spa and indoor pool was a real advantage.. The breakfast provided with the room rate could have been a full lunch or even dinner. The choice of food and constant replenishing was a credit to the staff. we would strongly recommend the Raddison Royal.

Room Tip: Rooms on floors facing the river have a wonderful outlook.
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  • Stayed: August 2013, traveled with friends
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1  Thank Lynda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
radisson_royal, General Manager at Radisson Royal Hotel Moscow, responded to this reviewResponded September 23, 2013

Dear Nannyt09
Thank you for staying at Radisson Royal Hotel, Moscow and leaving your
positive comments!
It’s great pleasure for us to read that you were feeling truly welcomed
during these 2 weeks you’ve spent with us. Please accept our special
thanks for your compliments regarding the hotel amenities, personal
touch, super buffet breakfast and wellness club. We will definitely
share your feedback with the entire team.
We would be more than happy to welcome you back on your next visit to
Moscow!

Jesper Henriksen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Royal Hotel Moscow

Address: Kutuzovskiy Av., 2/1, Bld. 1, Moscow 121248, Russia
Phone Number:
Location: Russia > Central Russia > Moscow
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Moscow
#4 Business Hotel in Moscow
#9 Spa Hotel in Moscow
#11 Romantic Hotel in Moscow
#14 Luxury Hotel in Moscow
Price Range: $101 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Royal Hotel Moscow 5*
Number of rooms: 497
Official Description (provided by the hotel):
A gem among hotels in Russia, the Radisson Royal Hotel, Moscow boasts landmark status in the heart of the capital city. This elegant Moscow hotel was built between 1953 and 1957 as part of Stalin's Seven Sisters project and showcases Soviet Neo-classicism architecture.Gaze over the Moskva River and Moscow skyline from the most breathtaking luxury hotel in town. The newly refurbished 497 guest rooms and 38 serviced apartments offer unrivalled comfort and pay homage to the historic nature of the building while featuring top of the range amenities. The convenient location of Radisson Royal Hotel, Moscow on the Moskva River embankment and a small fleet of river yachts provide a unique opportunity to take excursion and entertainment boat trips right off the doorstep of the Hotel. The custom designed snow white restaurant yachts run regular two hour trips from the hotel along the most picturesque sights of the historical centre of Moscow ... more   less 
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Also Known As:
Radisson Royal Moscow Hotel Moscow

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