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“Good Hotel for a Business Trip”

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Sheraton Palace Hotel Moscow
Ranked #19 of 316 Hotels in Moscow
Certificate of Excellence
Eindhoven, The Netherlands
Level 6 Contributor
155 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Good Hotel for a Business Trip”
Reviewed October 14, 2013

If visiting a city like Moscow for a business trip this is the type of Hotel that suits your needs. The location of the Hotel is near the city centre and next to one of the main road in the centre. All utilities you need on a trip are there. The restaurant is nice and modern however the menu is a strange mix between US diner and a Japanees restaurant. Room and bathroom are good and well equipped.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flateric09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, October 24, 2013
Dear Flateric09,

Thank you very much for your comment and for choosing Sheraton Palace hotel for your business trip in Moscow. We are delighted to hear that you enjoyed your stay.
Should your future travel plans lead you to Moscow again we will be happy to see you among our guests.

Kindest regards,

Online Marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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760 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
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English first
Melbourne, Australia
Level 5 Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 9, 2013

I have stayed here a few times now. It is a very user-friendly hotel... coffee machines in rooms with supplies included, 24 hour gym (very handy when jet lag is kicking in), room service food is good, and mini bar is excellent. Good location, not right in the middle of the city, but not too far away. Very close to Beloruskaya Metro station. Tverskaya is good shopping area, and walking to Red Square doesn't take too long, if you're so inclined.

Hotel car service is good, although not all drivers speak much English. Airport pick up is highly recommended. Having a good car service is important, as the taxi system in Moscow is frustrating and virtually non-existant without a booking (unless you want to take that risk). So the metro, and hotel cars are important.

Breakfast has a great selection, and it is of good quality.

Staff are good, although some can be fairly frosty (however that is fairly common in Russia). A smile can go a long way!

Rooms are a bit tired, but functional and comfortable.

Room Tip: Try to avoid rooms directly facing Tverskaya as the car noise can be loud, instead either a room on...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, October 24, 2013
Dear Craig M,

Thank you very much for your positive feedback and that you stayed with us. We are very much concerned to meet the guest’s demands and your opinion is very important for us.
We are delighted to hear that you enjoyed our services, mini bar, location and breakfast. Regarding your comment about rooms, I can tell you that we are under final stage of renovation, and very soon we will be absolutely modernized and fresh. About your remarks of the hotel stuff we have informed our training manager and asked him to pay attention to this in his future trainings.
We look forward to welcome you back at Sheraton Palace Hotel on your future visit to Moscow and we will do our utmost to meet your high expectations and make your stay pleasant and comfortable.

Kindest regards,

Online Marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karvina, Czech Republic
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 30, 2013 via mobile

O stayed in this hotel because hotel I usually choose in Moscow was full. The choice was good. Nice hotel, very good location nearby metro and train. Aeroexpress from/to SVO airport just around the corner.

Center very close. Good selection of restaurants around.

I was little disapointed, when hot water was unavailable one night, but the staff excused the problem properly and offered an excuse which was nice.

In general I recommend the hotel, especially in case you are abel to find good deal.

Stayed July 2013, traveled on business
Helpful?
Thank Marcel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level 6 Contributor
119 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed September 20, 2013

It was my third visit to Moscow and finally I check out from an hotel with good impressions.

Of course the rates are high from European standards but its Moscow and everything is expensive.

The location is very good, right on the Tverskaya. Across the hotel, there is a nice supermarket, starbucks, exchange office and brasserie/bar. The nearest metro station is 10minutes walking distance

The lobby is very ordinary but the staff is very friendly. The rooms are spacious enough and everything is in good condition. The room service was fast and the food was delicious.

I would definetly stay there again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meetjoeblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 26, 2013
Dear meetjoeblack,

Thank you very much for staying with us and taking the time to share your comments on TripAdvisor . We are happy to know that you enjoyed your time with us! Yes, you are absolutely right saying that Moscow is one of the most expensive capitals in the world. It means that the prices for accommodation, food and services are high, and since we can’t change the situation in the market, in turn, we are striving to provide our service at the best level possible : to buy fresh and quality products, to hire the most professional staff, to renovate rooms and public areas, etc.. Thank you again for your comments here – it was great to have you among our guests.

Best regards,

On-line Marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Level 6 Contributor
204 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 18, 2013

We stayed at the Sheraton on our first visit to Russia.Getting a visa was the most difficult we have ever experienced so we arrived at The Sheraton very nervous.Only we were greeted by the friendliest of staff.We upgraded to the Executive option as this had breakfast included.It was a quiet period so we had the lounge to ourselves most of the time.Caviar and salmon for breakfast made a great start to our exploring.Ideally situated to the Metro.The Red Square and Kremlin is a bit of a walk but it was good exercise. The hotel had a well equipped gym.Happy hour before we went out for the evening.Chocolates and turn down We had an issue with the turn down service but that was promptly rectified.Will stay here again.

Room Tip: executive Club option.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SonoraSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 26, 2013
Dear SonoraSouthAfrica,

Thank you very much for staying with us and taking the time to share your comments on TripAdvisor . We hope that all the difficulties with getting your visa did not spoil your impression of our country and that you still have a wish to visit Russia one more time. We are looking forward to welcoming you back during your next trip to Moscow.

Best regards,

On-line marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviewed September 16, 2013

Stayed there as a family for two weekend nights. Great rooms, great service, and, most importantly, a great location! Less than a 10-minute walk to a subway station (the circle line and the green line) and the train to/from Sheremetievo airport. Staying there you can basically avoid using a taxi; hence - avoid brutal Moscow traffic. Note though that the room prices are high, especially on weekday nights, and the food is expensive.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGS_MVS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 26, 2013
Dear AGS_MVS,

Thank you very much for the positive feedback regarding your stay in Sheraton Palace Hotel Moscow . We are happy to know that you enjoyed your stay with us! Thank you for the high estimation of all facilities of our Hotel and we will be happy to see you and your family again!


Best regards,

On-line Marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 5 Contributor
63 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 16, 2013 via mobile

The service was reasonable, the staff were well trained and surprisingly courteous. Being a platinum member I was upgraded to a junior suites which was great, the club lunge serves awesome food ad drinks.
The location is quiet good and close to various places of interest. I would come back again for sure.

Stayed September 2013, traveled on business
Helpful?
Thank RP07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 26, 2013
Dear RP07,

Thank you very much for the positive feedback! We are delighted to read that you have enjoyed your stay and found our service efficient, renovated rooms suitable and location convenient. We will be more than happy to see you again among our guest during your next visit to Moscow and we will do our utmost to meet your high expectations as at the Sheraton our world revolves around you.

Best regards,

On-line Marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Palace Hotel Moscow

Property: Sheraton Palace Hotel Moscow
Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow > Presnensky
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Moscow
#17 Romantic Hotel in Moscow
#19 Luxury Hotel in Moscow
#28 Family Hotel in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
Official Description (provided by the hotel):
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 
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Also Known As:
Sheraton Moscow
Moscow Sheraton

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