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“Good hotel in decent location”

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Sheraton Palace Hotel Moscow
Ranked #19 of 313 Hotels in Moscow
Certificate of Excellence
Vancouver, Canada
Level Contributor
63 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good hotel in decent location”
Reviewed September 16, 2013 via mobile

The service was reasonable, the staff were well trained and surprisingly courteous. Being a platinum member I was upgraded to a junior suites which was great, the club lunge serves awesome food ad drinks.
The location is quiet good and close to various places of interest. I would come back again for sure.

Stayed September 2013, traveled on business
Helpful?
Thank RP07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 26, 2013
Dear RP07,

Thank you very much for the positive feedback! We are delighted to read that you have enjoyed your stay and found our service efficient, renovated rooms suitable and location convenient. We will be more than happy to see you again among our guest during your next visit to Moscow and we will do our utmost to meet your high expectations as at the Sheraton our world revolves around you.

Best regards,

On-line Marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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738 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Ramsey, New Jersey
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 9, 2013

Location: It was a very long walk to Red Square and other attractions, but it was chosen for the proximity to my companies Moscow location

WiFi: The WiFi was not very good, spotty at best

Safety: I felt very safe here

Rooms: Old, in need of extra cleaning and updating

Bar: Fantastic!!! Great drinks, and the staff was amazing

Overall staff: Lovely

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 26, 2013
Dear Sara F,

Thank you very much for the positive feedback regarding your stay in our hotel. We are very much concerned to meet the guests’ demands and your opinion is very important for us. We have noted your comments regarding old rooms in need of renovation . We are happy to inform you that the reconstruction of the hotel is coming to its final stage, most of our rooms, lobby, restaurants, conference rooms, fitness have been already updated and just a little part of rooms is still under renovation. Thank you for warm words about our staff, we are very glad that you felt safe with us, we value that very much. It was our pleasure to have you staying in Sheraton Palace Hotel Moscow and we are looking forward to welcoming you again!

Best regards,

On-line Marketing Manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, New Hampshire
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 7, 2013

This was my 9th trip to Moscow and I seldom return to the same hotel, so I have stayed in a number of them. The internet price on this was reasonable. The hotel did supply drinking water without charge (unusual) the room was nice and very quiet and had a large laptop safe. For English speakers - it was easy to communicate with hotel staff. The location is an easy walk to the metro. The downsides were that the restaurant was only open for breakfast (and a very expensive one). At night the only alternative for dinner at the hotel was a bar setting with way too much cigarette smoke for me. But, there was a very nice restaurant (Luc-e) just across the street. The food was great but the price of my dinners ran about $90 with 2 (150ml) glasses of wine. There is also a grocery store and a Starbucks across the street. As always, the price of anything (except Metro) was sky high, but that is Moscow. The metro takes work to get to know but they have been adding a lot of signs in English. The most difficult part is to figure out what exit to take out of the station if you need to get somewhere specific. I use metro to go to my meetings because it is much more reliable than taxis with Moscow traffic but I have to prepare in advance.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 19, 2013
Dear Jan M,

Thank you very much for choosing Sheraton Palace Hotel for your recent stay in Moscow and thank you for your feedback. We really appreciate your opinion as a traveler who has a solid experience of accommodation in Moscow hotels, your comments are very important, interesting and useful for Tripadvisor followers.
We are looking forward to welcome you back to Sheraton Palace Hotel on your future visit to Moscow and we’ll do our best to meet your high expectations and to make your stay pleasant and comfortable.

Best regards,

On-line commerce manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zug, Switzerland
Level Contributor
282 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed September 1, 2013

stayed a few times already and the quality and services remains constantly high. The executive rooms are newly renovated and I like them very much. Bar is open late and Breakfast is very good. Especially convenient is the location when arriving at SVO airport and then take the train. From there it is only 5min walk to the hotel

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rpitton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 10, 2013
Dear dal-n-lana,
Thank you for choosing Sheraton Palace Hotel as a place of residence during your recent trip to Moscow.
We are grateful to you for taking time to fill in the survey regarding your stay in our hotel. We are very much concerned to meet the guests’ demands and your opinion is very important for us. We are very happy that you had an overall good impression, and you appreciated our renovated rooms, breakfast and location.
Thank you for your feedback and we will be very happy to see you again in the near future.

Best regards,
E-commerce manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester Hills, Michigan
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 31, 2013

LOCATION: The location has it's pros and cons. It's not really close to any attractions, but it's only a 5 minute walk to Belorusskaya Metro Station which is only 15 minutes away from Red Square. Belorusskaya Station also has a direct connection to the airport via Aeroexpress.

ROOM: The room we got was newly renovated. I believe the hotel was still under renovation when we were there. We requested a renovated room and the staff was very helpful in getting us the room. The furnishings were new and the bed was comfortable. The bathroom was also very nice, but I forgot to take a picture to share. We also got a good rate relative to other hotels in Moscow.

STAFF: The staff here was very polite. They helped us with directions and information about the city.

NOTE: All our reviews are not evaluated on the exclusively mutual experience at the respective hotel. Our ratings and standards are benchmarked with other hotels that we have stayed.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dal-n-lana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 10, 2013
Dear rpitton,

Thank you very much for your positive and detailed feedback. Renovation of the hotel is coming to its final stage, most of our hotel rooms have been updated. Also, for a long time there is a renovated Piano bar, lobby, reception area and Link@Sheraton for our guests on the first floor. On the second floor, we have a new, fully equipped meeting rooms and a cozy and bright Vladimir restaurant with French windows overlooking the Tverskaya street. And of course, our fitness club is also fully equipped with the most popular exercise machines.
Thank you for your warm review about the hotel staff. Your opinion and valuable comments are very important for us! Everything that we do, we do for you.

Best regards,
E-commerce manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 30, 2013

The hotel is well suited for the businesses around 'White Square' - and about a 10 minute walk from the Aeroexpress train station from Sheremetyevo Airport. Check in was smooth - although twice during my stay my electronic key card stopped working. Rooms are a reasonable size, comfy bed and pillow - however as the air conditioning was not particularly efficient, a lighter weight duvet would have been appreciated! Quite a climb into the bath to get a shower if you have short legs! The hotel bar was a little expensive - but there are plenty of bars/restaurants nearby. 30 - 40 minute walk to Red Square straight down Tverskaya Street.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D0des10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 4, 2013
Dear D0des10,

Thank you very much D0des10 for a detailed feedback .First of all, please, accept our apologize regarding the situation occurred with your electronic key, it is not characteristic for Sheraton Palace Hotel Moscow it was that type of technical problems which we can’t always foresee, but we try to do all our best to resolve them as fast as possible.
We are very delighted to know that you have enjoyed almost everything in our hotel and what you appreciated our suitable location, renovated rooms and comfortable beds and pillows. We have noted your comments about air conditioner and our engineering service and we will have this issue arranged.

It was our pleasure to have you staying with us and we are looking forward to welcoming you again to Sheraton Palace Hotel Moscow!

With best regards,
E-commerce manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poznan, Poland
Level Contributor
74 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 29, 2013

In Moskow city it is first of all about security.
In majority of hotels, especially of those that do not belong to international chains You can find different issues - e.g. necessity to pay cash deposit after arrival, a floor-keeper that would give You a pilot to Your TV and then before departure woul check if You did not stole something, leaflets with easy woman offers getting under Your door in the mid of the nights.
So if You are not serching for this kind of atraction go to Your favourite hotel chain, without experiments.

Sheraton Moskow - it is my favourite in Moskow.
But please consider the hotel, as many others is located in a city centre of Moskow that never sleeps. If You like to have a good sleep avoid low floors and corners suites.

Sheraton Moskow has a nice club lounge - it is always good to have an access to it, especially if You will not spend all the time on business meetings and eating.

Very important for a woman like me that uses curling iron, as a mirrow is located close to an electric plug both in the bathroom as well as in a sleeping room. It is nice, comfortable and clean as long as You choice to have an upper renovated floor.

Even if You speak Russian, rather use Your English. This way You will be always more important and better treated guest and all staff would be very friendly.

Room Tip: Take an upper floor and avoid corner suites.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 725Izabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Manager at Sheraton Palace Hotel Moscow, responded to this review, September 10, 2013
Dear 725Izabella,

Thank you very much for staying with us and sharing your detailed and so feminine feedback after your recent stay with us on TripAdvisor.For us it is very important to read that Sheraton Palace hotel is chosen by you every time you come to Moscow.
Thank you again for your comments here – it was great to have you staying with us.

Best regards,
E-commerce manager
Elvira Fattyaketdinova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Palace Hotel Moscow

Property: Sheraton Palace Hotel Moscow
Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow > Presnensky
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Moscow
#17 Romantic Hotel in Moscow
#19 Luxury Hotel in Moscow
#28 Family Hotel in Moscow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
Official Description (provided by the hotel):
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 
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Also Known As:
Sheraton Moscow
Moscow Sheraton

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