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“All the necessary things”

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Sheraton Palace Hotel Moscow
Ranked #19 of 326 Hotels in Moscow
Certificate of Excellence
Reviewed May 26, 2012

The Sheraton Palace hotel in Moscow is very well located with close connections to the Sheremetyevo International Airport and within 15-20 minutes of the Kremlin. They have all the necessary things in the rooms. The service staff is very well trained in English and are very helpful for any problems you may have. We stayed there for one night and were very happy with our stay.

Room Tip: The courtyard view is only namesake as the hotel doesnt really have a courtyard. You may choose the...
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  • Stayed: May 2012, traveled with friends
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2  Thank Harsh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Guest Relations Manager at Sheraton Palace Hotel Moscow, responded to this reviewResponded August 10, 2012

Dear HarshShah88,

We would like to thank you for sharing with us your very positive feedback. We were happy to have you as a guest and delighted to hear that you benefited from the hotel’s location and found our personnel competent and helpful.

We look forward to welcoming you back in the nearest future!

Sincerely,

Customer Service
Sheraton Palace Hotel Moscow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 - 328 of 803 reviews

Reviewed May 24, 2012

conveniently located close to the Aeroexpress station the Moscow Sheraton is a very convenient and not too large hotel with very good service, very friendly staff and nice restaurants and bars around. The only thing missing is pool and spa.

  • Stayed: May 2012, traveled on business
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Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Guest Relations Manager at Sheraton Palace Hotel Moscow, responded to this reviewResponded August 15, 2012

Dear Thomas P,

We would like to thank you for a kind feedback on your recent stay at the Sheraton Palace. We are delighted to see that you have found the location of the hotel and our service excellent.
We have noted your comments regarding lack of the spa and the swimming pool and passed it onto the General Manager.

We look forward to welcoming you back again in the nearest future!

Sincerely,

Customer Service
Sheraton Palace Hotel Moscow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2012

Elena from the reservations team helped us very efficiently to make our reservation and prepared our visa documents rapidly. We also received a really nice room.

Nice to receive as well a message before staying there to offer us help to get to the hotel and to give hints. Once arrived Igor the doormen immediately took our luggage and welcomed us to the hotel. Then Katarina checked us in very professionally and at the same time with a genuine smile. She explained us nicely the hotel facilities and told us valuable infos about the city.

The room was just amazing, with a very big and nice decorated bathroom. Love the walk in rainforest shower. The beds are just soo comfortable, it felt I slept there better than at home.

One evening we ate at the Piano Bar and had Sushi. Now I travelled 53 countries so far and try Sushi everywhere, but here it was the best ever I had. Even after a couple of days, when I met an old school friend, who happens to be a chef in a 5 star hotel in Russia, he told me that this place is famous for it's Sushi and is definately the best in town.
Ludmilla who served us in the restaurant was amazing. She identified that I have a cold and recommended me a special tea. I found this a really caring touch.

The concierge Andrej helped us very efficiently to find our way around and gave us some insider tipps with a natural smile and a lot of passion.

Check out was also a very pleasant experience. (Forgot the girls name, I think Livia) She managed very fast to split our bills and pay partially with Rubel and the rest by credit card. She really wanted to find out if all was ok with our stay, which was absolutely the case. Then she took care with Elena (from Concierge) that we got a taxi at the same rate as if you would reserve it 1 day in advance, within 5 minutes, as we were a bit late already for our flight. Many thanks again for this.

I definately recommend this hotel and will stay there for sure again if I come back to Moscow. Everything runs so smoothly and you never feel that they are pushy, but help you with a genuine smile.

  • Stayed: May 2012, traveled with friends
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2  Thank GeraldRainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPalaceMoscow, Guest Relations Manager at Sheraton Palace Hotel Moscow, responded to this reviewResponded August 10, 2012

Dear GeraldRainer,

Thank you very much for taking your time and leaving such an excellent comprehensive review. It makes us very proud to hear that you have enjoyed every single bit of your stay. It’s especially nice of you to give a personal patronage to the personnel. We have passed your kind words onto the General Manager, to give the staff additional accolades.

Once again, it’s been a pleasure for us to have you as a guest and we look forward to seeing you back shortly!

Sincerely,

Customer Service
Sheraton Palace Hotel Moscow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2012

This is a slightly more upscale Sheraton in the highly over priced Moscow market. While it does have all the necessary business amenities it is still extremely overpriced. Case in point $50 for buffet style breakfast. Nevertheless the location is fair and the hotel itself is fairly nice for a Sheraton.

  • Stayed: May 2012
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Thank RBStPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 6, 2012

Dear RBNY65,

Many thank you for the positive note about your recent stay with us. We are happy to hear that you have had an enjoyable time at the Sheraton Palace Hotel Moscow.

We look forward to welcoming you back sometime very soon!

Sincerely,

Customer Service,
Sheraton Palace Hotel Moscow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2012

I have stayed for 2 nights, and did the job for a busy business traveler. But if I were to open my eyes a bit more, there are quite a few issues that this property should not be proud of.
Location is strong, probably the main advantage of the property.
Layout of lobby is very week, there is no arrival feel, front desk is offset from lobby area, in fact there is no real lobby area, just an alley linking the front desk with the restaurant.
Room is average to say the least. Common areas at least on the 4th floor were smelly of cigarette.
The hotel is only up to standard on the executive floor (common ares and rooms alike). The rest is substandard for a Sheraton.

Room Tip: If you hate smoker rooms go for the executive floor.
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  • Stayed: January 2012, traveled on business
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Thank cosmopolice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 6, 2012

Dear cosmopolice,

Thank you for sharing your opinion about the stay at the Sheraton Palace.

Although you’ve had some positives moments it’s disappointing for us to hear that you didn’t fully enjoy your stay. However, we very much appreciate the descriptive feedback so we can improve our service to the excellent level.

Unfortunately, there is only one floor at the hotel that remains smoking as it meets expectations of most of our guests. We sincerely regret and apologize for the inconvenience it has caused to you.
With regards to the room, please let us inform you, that we’ve notified the room maintenance department and they will look into it.

We would like to hope that you consider staying with us some time in the future and definitely try our best to impress you.

Sincerely,

Customer Service,
Sheraton Palace Hotel Moscow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2012

Settled on Tverskaya Yamskaya - main shopping street, it's 2 metro stops or 20-30 minutes by foot away from Kremlin. You might think it's far, but the closer it gets to Kremlin, the messier (more people) it gets, so as for me - better to stay a little away. Belorussky vokzal and express train to airport is 5 min away by foot. Surrounded by modern buildings, Starbucks in front, 24h food court, the surrounding small streets will be full with cafe teraaces pretty soon - I saw plenty terraces being put up. Search for interesting restaurants in the nearby small streets. The location is top-notch in Moscow.

The hotel interior is just beautiful, loved the spatious rooms, the lobby and the bar with lightened columns, comfy lounge sofas in the main hall. I didnt have any problems with turning the heat or switching on airconditionning in the room, in any case concierge kindly helped me to understand the control system. And - wow breakfast is just amazing, local puncakes and pastries, even some asian food, and of course european standard selection.

Treated extremely well by the staff, very well trained guys work here.

  • Stayed: April 2012, traveled on business
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1  Thank IneseJurevica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2012

Just checked in after a crazy taxi trip from the airport and what an amazing hotel! Got the SGP Gold upgrade to the executive floor (6) and found the room to be very contempory, good (normal) size with a really nice bathroom. I'm not sure when it was last reno'ed but it looks pretty new.
Very helpful front desk staff and now only to look forward to the rest of the stay!

Stayed: April 2012
Thank Weswj95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Palace Hotel Moscow

Address: Pervaya Tverskaya-Yamskaya, 19, Moscow 125047, Russia
Location: Russia > Central Russia > Moscow > Presnensky
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Moscow
#17 Romantic Hotel in Moscow
#19 Luxury Hotel in Moscow
#28 Family Hotel in Moscow
Price Range: $108 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Palace Hotel Moscow 5*
Number of rooms: 212
Official Description (provided by the hotel):
Located in walking distance from the Kremlin, the Red Square, and other historical and business areas. Easy, 35 min access by the Aeroexpress speed train to/from the international airport Sheremetyevo. 212 stylish rooms and suites offer complimentary Wi-Fi internet and feature signature Sweet Sleeper® beds. In case you are organizing a conference or celebrating a family banquet, we offer 7 rooms which cater for up to 250 guests, excellent service and facilities. After a productive day relax with your friends or colleagues at the lobby bar and the restaurant or unwind in the Sheraton Fitness. ... more   less 
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Also Known As:
Sheraton Moscow
Moscow Sheraton

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