This is a traditional palace hotel in Moscow. I don't like traditional palace hotels much and I don't like Moscow at all, so it was going to be hard for me to like it. In several respects I did. The reception staff were great, so were the room service staff. The concierge would have been good if they hadn't tried too hard. For example, I asked if a car had been booked as requested. All I needed was 'yes' or 'no'. My bag was collected, I was taken out to the car and then asked if I had checked out. I hadn't, but had called the hotel to charge my card as I wouldn't have time to check out. This explanation got lost in translation and I seemed to be treated as some sort of criminal. That resolved itself but it should never have happened. The style of the hotel isn't to my taste and the guests are the rather uninteresting ones you find in these hotels, but the room was big and good nonetheless. What wasn't acceptable were the staff in the bar. I ate there several times. Why I persisted, beats me. The first time, two courses took an hour each to arrive. The next time I asked that that didn't happen again and so they brought both courses at the same time! Some of the staff seemed completely untrained and to lack even the slightest bit of common sense or even good manners. The problem is there are no great hotels in Moscow. The Hyatt is bland and could be anywhere, the Swissotel is the same, but with a stunning view from the bar. The Ritz is expensive even by Moscow standards. The Savoy is probably the nicest, but if I had to, I'd stay at the National again. I just wouldn't eat there. The location is great.
- Official Description (provided by the hotel):
- Built in 1903 by famed Russian architect Alexander Ivanov, Hotel National has been an awe-inspiring historic landmark for more than a century. Located at the very heart of Moscow's historical, cultural and business center, the magnificent hotel opens spectacular vistas of the Kremlin and the Red Square.The historical grandeur and understated elegance of the property, together with the The Luxury Collection's signature services and state-of-the-art technology, makes Hotel National a favorite destination for sophisticated global explorers visiting Moscow. ... more less
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